Casa Amanzi Cartagena by Bernalo Hotels

El baño no tenía una puerta por la que se le salía el agua fuera y el baño en general se llenaba de agua, aparte era demasiado pequeño por lo que resultaba incomodo. No cambiaban las sabanas ningún día y las toallas estaban manchadas y había que estar pidiendolas. Tampoco colocaban una toalla o similar en el baño para que el agua se centrara allí.

The staff were very friendly. The room was small and the AC kept it cool which is great because it's so hot there. They don't have hot water but you don't really need it!

It was a good experience, good rooms, good bed, air condition, internet, nice location, nice people, everithing was perfect

Casa Amanzi is nicely designed, right in the center of Getsemi, with music, wall art, good food and easy walking around the Walled city. The colors are vivid everywhere. The staff at Amanzi are very helpful and always there with a ready smile.

Average

The property is very run down. The plumbing is really bad and toilet runs with lots of sound throughout the night. I made a complaint to staff as I knew it would be difficult to sleep at night. They sent someone in but he couldn't really fix it and throughout all the units they were bad (this room was my second attempt). I asked if they could give partial refund, perhaps on last two days of four day reservation, and they said no but to try Orbitz/Expedia. Unfortunately conversations with Orbitz/Expedia were as bad or worse. A woman listened and asked about the issues I was having and then told me she will email the correct department (though they are Off Line) and I would hear back within 4 days. I told her that is inadequate as I wont be able to sleep, can I have someone to speak with or email. She said No that they are Off Line. I then told her that is there way of saying they will avoid all responsibility. She laughed. Terrible/Terrible experience. Staff was nice and it is in a GREAT part of town. the place is just too run down.

Large room Very affordable Yummy breakfast The only reason I gave it a 4 is because they were blaming us for burning a pillow sheet, which was clearly not us. It’s in a very safe zone, with a nice night life!

Thx

Amazing stuff here my guys

You can smell the humidity in the rooms No hot water Noisy Close to all sites

Definitely worth the stay. Around everything you need to enjoy cartagena

They didn't have any hot water!!

Location was perfect , close to a lot of restaurants and a few minutes away from the Walled City. The room was nice and clean. Breakfast was outstanding!

This was advertised as an hotel when it was really a hostel. I didn’t stay my entire time, I left after two days which unfortunately caused me to lose money on the remaining 3 nights I had left.

First of all, there is no hot water in the shower so be prepared for that. Staff doesn't speak any English so you need to speak Spanish. The hot tub didn't seem to work and was filled with cold water as well. On the bright side, the hotel is in a very touristy area where you have all the restaurants, pubs, etc.

La ubicación es muy buena, cerca de restaurantes y la ciudad amurallada. Los trabajadores de la recepción nos ayudaron bastante con nuestro check in. El punto gris es la limpieza.... Las toallas estaban manchadas al igual que la sábana.... La toalla de pies estaba sucia.... El baño tenía un olor a desagüe. La verdad la parte limpieza dejo bastante que desear

The price and the neighborhood it’s perfect but the staff are not friendly. I told one staff that the water from the shower was entering my room and he didn’t even care about it. They don’t do cleaning at all!!!!! I don’t recommend staying here!!!!

Location of the hotel was perfect! In the heart if fun!

I stayed here for two days. The rooms are very small but clean. When I went to the bathroom my shoulders are literally wall to wall when I’m trying to brush my teeth. It’s super compacted. When I brought a visitor for a hour they charged me $30 more. I did not realize this til I checked out after two days and saw a bill for $60. Their staff doesn’t speak any English at all so it might be tough. Place was clean and ok for solo travelor. Was irritated that my room bill basically doubled. And I didn’t figure it out till I check out. A warning would have been fine because I would have check out. Otherwise rooms are small and clean.

Hotel básico con habitaciones pequeñas, sobre todo el baño que está en extremo pequeño. La atención del personal no es buena, cierran las puertas cuando la recepción se tiene que mover y te dejan bastantes minutos afuera y no les interesa.