-Hotel had too much repairs being done -TV was not working -Room phone was not working -White powder on hotel walls would come off on your clothes or skin if you brushed against them -walls had cracks -towels were brown -pillow case and pillows are worn -sheets are brown/black -Horses and camel smells right at the front door

I really enjoyed my stay, I was treated exceptional and having airport transportation both ways was a major plus as I arrived at 3AM and departed at 2AM and this was included in my hotel reservation at no additional cost. The area was safe and the staff made me feel like family. Ashraf, the front desk night manager, offered me food and refreshments upon my arrival, very attentive. Mahmoud was prompt and anticipated my needs when it came time to relax on the rooftop, with that amazing view of the pyramids. George was the hotel driver who went above and beyond helping me get a sim card for my cellphone. The chefs there spoiled me and made very delicious traditional dishes that are vegan friendly, fillled with flavor. They really take pride in thier food. The owner, Adam was onsite and a very kind man. I am a solo traveler that really appreciated the personal attention. larger hotels don't feel as welcoming. I will definitely return here, I feel like I made genuine connections. Five stars all the way!

The property was nothing like the photos advertised on Expedia. The bath towel was horrible, I did not touch it for my entire stay. The bathroom was unclean, the shower was dirty, there was no body wash nor soap made available for a bath. The hot water would run out before 8am. The bed sheets were visibly brown. The breakfast was oily. The walls in one of the rooms was swelling and peeling. I booked tours with the hotel and it was better if I hadn't. I still had to pay for my own tickets at the sites and in one tour I was not even provided a tour guide!! I had to figure everything out myself since the taxi driver spoke limited English!! On one tour the vehicle cut out and refused to start again and the driver had no phone! If I didn't have a phone with a local sim for him to call someone we'd be stuck in the middle of nowhere, just me and him. Aside from paying for tours and still having to pay your own money, for everything a tip was asked. If you asked someone for directions to somewhere, they expected a tip. If you asked someone what time it was, they wanted a tip. I was even forced to pay a tip to the rider whose vehicle cut out! The hotel owner tried to coerce me into giving his hotel a good review by offering free gifts. One night there was a loud noise, it was police trying to apprehend someone and there was an exchange of fire! Book at your own risk guys!

Stunning views

Stinky staff always asking for tips

Great view and that is ALL ! Lady at front desk ripped me off twice. Once asking for change and the other adding my GRATUITY and miscalculated. View in my room was a concrete wall! Bartender washed my glass out with his HANDS before giving it to me. I received intestinal bug the next day. I didn't even tell them to cancel my next two days. I upgraded and went to the Kempinski Hotel downtown an absolutely gorgeous 5 star hotel. You get what you pay for! Lesson learned.

Outstanding customer service. The housekeepers were great and attentive. The roof view and food service were amazing. I’m so happy that the stuff knew how to speak in english so I had no communication problems. I stayed in a single room. At the hotel you can book all kinds of tours and they also have a taxi service. The hotel has it all and Mrs. Rania will go above and beyond to meet all your needs. I also had an opportunity to meet the owner who is very kind and knows what outstanding customer service is all about. Outstanding hotel and I highly recommend it to anyone traveling to Cairo, Egypt.

Located in a slum this place should be removed from Expedia. My bed had a wet towel on it, everything was filthy and the pillow had hairs on it.

I wanted to give rating in minus but unfortunately I don’t have any option to give rating in minus. I was solo female traveler. When I booked, owner of the hotel contacted me and offered me a free ride from airport to hotel, so I accepted but when I reached to airport the driver came 2 hours late, then we reached hotel the driver asked for the Tip , so I gave him 50 Egyptian pounds. But he said it’s nothing against his service so he charged me 1000 Egyptian pounds. Then I reached hotel , without any hello or any apologies, owner of the hotel asked me to book a Cairo tour with him, when I said that I am here only for rest and I want to enjoy my holidays by myself , he said no, and started to scream on me and I wanted to cancel it but the cancellation period already finish and I didn’t have any other choice. And had to book tour with him which is charged me $60 (in Egypt every other shop charge you in USA dollars only) and also there rate are hire then others. There rate 1$ is 40 Egypt dollar but official rate was $1 = 48 Egypt dollar. Then next day I went for breakfast,, there was not much options and same options I had for next 6 days, and I am vegetarian so I couldn't eat anything. then third day I went for tour , they charged me for tour guide and lunch but they didn’t give me lunch or tour guide. And they asked for another $60. And I said no, and then I complained to owner he offered me 1 plate pasta against $60. The hotel is mess I want to share pic but no options here.

The staff and service was phenomenal, professional and polite. We booked 2 nights in the “luxury” suite with pyramids view, however the bed sheets were stained and ripped. The shower door was broke and did not close properly. Coffee and tea packs seemed to have been there for years. Jacuzzi buttons were broken. Outside furniture was not dirty, but filthy. For $200 a night, I feel the luxury suite could have been cleaner and included more amenities. However the views were breathtaking. Overall 3/5.

I left early..at additional cost..just to get out..thx but no thx you

Not a bad place in the mix of the locals and a bit of tourists, right outside of the Giza pyramids, ability to see & hear the light show every night from the rooftop, and the breakfast wasn’t bad.

Love the hotel really close to the pyramids, breakfast was good, rooftop was great, all services great, they pick us at the airport for free

Wi-Fi is awful and for staying in the king suite i expected more, when asked about this issue they say the whole village has bad Wi-Fi but when i went to other places never had a issue. ran out of toilet paper and when asked for some the said they don’t have any. No house keeping at all

This property is a catfish, do not come here, its located in the middle of a slum

This might be the biggest catfish, I am urging anyone who sees this hotel please DO NOT BOOK THIS HOTEL. I was checked in and out within 30 minutes. I am in the process of disputing with my bank for a full refund heres why 1. Airport pickup was 90 minutes late 2. No wifi in the kings delux room, it doesnt reach 3. The workers started flirting and getting uncomfortable with my wife 4. The sheets were stained yellow with hair and flies all in the room and hallways 5.The kings delux room LOOKS NOTHING like it does in person, the kings delux room is literally inside the cafe and theres 0 privacy. People can look into your room 6. There was no hot water and i was told to deal with it cuz its hot outside 7. The hotel is located inside an Giza slum, theres no way those google reviews are accurate, a 2 star motel in the heart of the ghetto of the US is located in a better location (the rooftop does provide a good view of pyramids tho) 8. Hot tub is kings delux room is stained and dirty and paint is peeling off I asked locals why the hotel in this area was bad and they told me all the hotels in this area are bad because they were all apartment buildings are one point and converted into hotels DO NOT STAY HERE, I had to get a hotel in Cairo, I highly reccomend a hotel there and just transporting to the pyramids (20-30 min drive) much safer

Staff will ask what you do for a living to figure out how much to charge you for things. Rooms are bigger but not clean. I biked 9 night and was going to leave my things and come back. I was told to give them my room key check out and they would put my things somewhere safe til I come back just call them. I said no you’re not rent my room while I’m gone are you refunding me I was told no then an hour later yes they were only doing 100$ which wasn’t much but they charged me instead of a refund then turned the system offline to credit that back. I had to message for half my trip then threaten to call the police and go to the embassy because everyday was an excuse. If you are going to stay to go to the pyramids don’t say anything personal to employees especially to The own who will buy you dinner and tell you what to write as a review on 2 websites for his business and say not to mention him. Seems like they own many properties near the pyramid in Giza it’s about 4 men that I saw so go stay see the pyramid and leave asap if you must. Always check your currency conversion before you pay they will charge last high rate they know of and check for tours other places Expedia etc before choosing them remember Uber rides are really cheap and they’re guides are just good drivers. And the church is so close it feels like it’s in the same building 4am wake up because it’s so loud.

I would give it a zero star if I can.

The front desk staff are very nice and helpful but the owner can be overbearing. Also they charge $40 for the shuttle to the airport which should only be a $5 Uber. The location was great for visiting the pyramids and the view was really nice from the rooftop but wouldn’t recommend staying here for other activities and ease of walking around to explore. The condition of the shower wasn’t great but the bed was fine. Overall it’s okay for a night or two but wouldn’t stay longer.

Ahmed, drivers were amazing! very hospitable place to stay. staff are great! would recommend.