Listen, this resort is amazing!!! We were sooo impressed with everything. The food options and the quality of the food is phenomenal and there is always something you will find to enjoy. The only thing we weren’t crazy about was the far walk from our room. Which was completely our fault because we chose sea side view and it was an AMAZING view but it was so far from the lobby and restaurant etc but apart from that, the experience here was perfect. We will definitely come back soon. Thanks for an unforgettable experience!

We stayed for 10 days in one of their Junior suites, and while we had a great time, I'm not sure I would rate Crystal Bay as a 5 star hotel. It is however definitely a very good 4 . The hotel has a very large footprint so if you're situated down near the lagoon (as we were) then it can be a bit of a hike to get to the main part of the hotel. The flip side of this is though that the hotel doesn't feel crowded and getting things like loungers or a drink is no problem at all. There is genuinely nothing majorly negative I can say about this hotel, the staff are amazing (shout out to Sameh at the Oasis beach bar), the grounds are immaculate, and the food in the a la carte restaurants is fantastic (Try the Kashmiri Lamb Rogan Josh at Manohar!!!). If I had to mark it down it would be based on the consistency between bars/restaurants i.e. a coffee or drink in one bar can be quite different to the next bar. Also, the people trying to sell you spa or beauty treatments while you are just lying by the beach is quite annoying (we had 4 approaches on our first morning), although we did discover you can grab a red flag from the towel station to combat this.

The place is impressive. The best resort I have ever visited. Very clean, with many choices in food and drinks. What makes this place special is its people, a big thank you for the perfect hospitality to Mado, Jimmy, Cooper and Crush from animation team also Aziz from Housekeeping management team. Of course I'll be back next year.

Great hotel, staff was amazing they went above and beyond to make our stay exceptional. Food was so delicious and so many varieties. Zachariah the assistant front desk manager provided a great customer service, the chef on the grill station, the housekeeping manager,Adam in the restaurant and the beach team were so friendly and helpful. Highly recommend and we will be back again.

The hotel was nice - rooms were basic but the amenities were good. I liked the variety of food available which always tasted fresh. Sometimes felt the food was similar between restaurants. The kids areas need more work and more things available as the play area is outdoors and very basic and some of the events are in the evening when kids are asleep.

Friendly staff. All inclusive food is great, big rooms very clean. Pretty environment nice pool area nice beach (with saftey net to prevent bigger fish and jelly fish to enter the lagoon.) nice shisha bar (not all inclusive but very worth the money!) souvenir shop. childfriendly animators. it was my second stay at this hotel and i recommend highly.

Everything was amazing

Only one resturant had great food Mangal with chief Mohamad was amazing. All other resturants did not have great food. Front manager Shareef and staff were very nice.

Very good place to stay

I would not recommend this place due to the behavior of staff at checkout. I had accidentally left one pool towel at the pool and did not have the pool card to return. The check out staff did not believe my account and charged me 15$ for a pool towel. It was just a horrible experience.

If you are looking to spend the best time in Hurghada, Sunrise Crystal Bay is the place to go. Food is great, lots of options that would suit every palate. We were a family of 11 people and we always had something to do. kids friendly activities were great. I would like to specifically mention the amazing care and support of Ahmed Youness who accommodated my requests during our 6 days stay. Mr Ali and Ashraf from Guest relations have the best attitude and conflict resolution skills with very happy manners.

It was a great vacation, the atmosphere was excellent, the receptionist staff were friendly and helpful and upgrade our room from standard to deluxe, and the rooms were clean and comfortable also there were a lot of activities on the beach and pool, the food in the main restaurant provided a low variety and quality of food but the a la cart restaurants were amazing my recommendation Elia, mangal and Indian restaurants The snacks in the beach restaurant was delicious and tasty (yades) also the animation team was so kind, joyful and helpful finally overall the accommodation was very good special thanks to mr.mazen the head of indian restaurant for his advice and helping us to establish the best a la carte restaurants

It was a great vacation, the atmosphere was excellent, the receptionist staff were friendly and helpful and upgrade our room from standard to deluxe, and the rooms were clean and comfortable also there were a lot of activities on the beach and pool, the food in the main restaurant provided a low variety and quality of food but the a la cart restaurants were amazing my recommendation Elia, mangal and Indian restaurants The snacks in the beach restaurant was delicious and tasty (yades) also the animation team was so kind, joyful and helpful finally, overall the accommodation was very good special thanks to mr.mazen the head of indian restaurant for his advice and helping us to select the best a la carte restaurants.

Just returned from SUNRISE Crystal Bay Resort and it was absolutely amazing. We had a suite with the ocean view, which was spectacular, especially in the morning and evening. The rooms were spacious with enough storage. Room was cleaned daily and our housekeeper was great. We were based closed to the beach and made friends with the lifeguard Mouhmoud, who would always stop for a chat and help us with the towles and sunbeds. I am quite an active person, so was going to the gym every day. Special thanks to the attendant there, who was always helpful with the advice about how to use the equipment. Upon arrival I had a spa treatment consisting of a hamam, following two massage sessions afterwards and that's just out of this world. Special thanks to receptionist there Elena and Mona, who I had the massages with. Out of five restaurants you could have meal in the evening, Mangal was our favourite, where the selection of meat was grilled to perfection. And finally big big thank you to Ahmed El Souady, who was our waiter at the main restaurant, quick as a wind with our drinks, sometimes getting them even before we ask and always friendly, attentive and smiley.

This resort went above and beyond to make guests feel welcome and at home! My husband and I were there for NYE 2021 ringing in 2022. The New Year’s Eve Gala was truly unreal with the food, decorations and entertainment. It will be a night no one there will ever forget! I would definitely recommend this resort and would love to return!

Very good hotel and great service

Staff was very lazy to severe us and ,i waited for 20 minutes for one carry my bags to reception to make check out but he didn't

The activities

The Hotel is not suitable for Old people or people with infants, long walking distance from the beach to the room or to the main restaurant, and they only have 2 golf carts for the whole resort which means you can wait alot to move from place to another if you can't walk. Also if you want to do snorkeling its not the suitable place, all the sea activities from another hotel with so l9ng walking distance. The stuff in the restaurant attitude is not nice except Mrs. Hasnaa the only one working so hard. Also the front desk team and reception team are wonderful . Also Special Thanks To Mr. Zakaria, the front desj manager who helped alot to improve our experience in this Hotel.

Nice place to stay in ,service is 👌lots of pools, accessible to elderly ppl ,private peach, for food is 3stars.