Best Western Manor Hotel

Friendly staff

Arrived and room was cold, turned on rad still cold. Called reception and was told it was due on soon. Room warmed up only for it to turn off again in night. Woke up and 2am freezing, still not on at 5am so got up and left. Not great when it’s frosty outside

Comfortable and convenient stay - staff friendly and helpful. Property in a good location and clean and tidy.

Stayed two nights on a trip too visit relatives. Immediately made welcome by receptionist Shell, who also cooked our breakfasts fresh each morning. Room clean and spacious although phone reception poor (we were at the back of the hotel, although WiFi fine). Big brand appearance but family guest house friendliness.

Good hotel for a quick stay

Just convenient for why we were in the area

Great

Lovely, helpful and friendly staff. Room was clean and comfortable. Breakfast was fresh and plentiful. We would recommend and will stay again.

We attended a weddding so instead of driving we booked a room, for the service we got i feel that their prices for a 1 night stay are too steep, at £110 plus £15 for checking in early, when this option of arriving early is a bit extortionate when the rooms are available and shouldnt be charged extra for. Also if you wanted breakfast it would have cost you £14 more as breakfast was not included in the price. The rooms are outdated and the en suite is too small, fridge in the room was empty and the tiny pots of milk were off, due to being in the heat.

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Excellent,although room decorations was tired.

Loved this place. All of the staff was very friendly! I would definitely stay there again! The only thing I wish they had was air conditioning and maybe a little more affordable breakfast.

good size rooms, comfy easy parking safe

Stopover for business and it fitted the bill perfectly. Rooms are big and comfortable and the lounge area is relaxing and informal. Staff very attentive and friendly.

You can't go wrong with a Best Western

Some of the fixtures & fittings looked a bit old.The extractor fan in the room was particularly noisy. All areas were clean and bright. Basically a solid offering.

I was at a Brands Hatch for a race meeting for the weekend. I usually travel there and back each day as only an hour away, but due to the M25 closure at J9-J10 I didn't fancy the 2 hours each way after long days, so I decided to stay nearby. This hotel was reasonable price for late notice and 15mins from the circuit, just off the A2, south Gravesend. I checked in late, about 7:45pm. A very friendly welcome by a smiling and helpful receptionist. Room was on ground floor. A dated room but was all ok. Small shower room but, again, all ok. I didn't eat at the hotel, nor breakfast as I had to check out early and I ate at the track, so can't comment on food. I did see a few people enjoying a drink at the lobby bar area when I checked in. There is a kettle and tea & coffee provided in the room although i didn't use that either. Gravesend is 5-10mins drive, should you want to eat elsewhere. But there is a bistro burger place 100m away. I didn't try that either, though (!). Usual question - would I stay there again? It's a Yes, for sure.

The staff made my stay! They went the extra mile to meet my dietary needs and were friendly, helpful and kindly towards me when booking in and at meal times. The room was a good size and the super king was great because I am tall. The bath was a good size and the shower had suitable pressure but was not the best shower but certainly up to the job. Car parking was easy.

Hotel was expensive for a 1 night mid week stay. Room smelled stale, shower water was cold. Food was below average microwaved fayre. Wifi didn't work anywhere in the hotel and there was no phone signal in room / eating area also. Will not be back. Very poor for a best western branded hotel. Also, a £20 'pre authorisation' is taken on arrival, this has been deducted from my account despite not being used. 2 days later and still has not been creidited back. Have raised a fraud case with my bank to sort. Very dodgy!

Pleasant staff, comfortable bed and clean room, cant ask for much more