Best Western The Lairgate Hotel

A bit tired but the rooms were spacious and the bed very comfy. Could do with new duvets and duvet covers but on the whole, well worth the £70. And only a stones throw from the town centre

The location of this hotel is brilliant, being central to Beverley Town centre and close to lots of shops, bars and restaurants. The hotel is very dated, and despite having read reviews, gave it a chance, how wrong was I to do that!! On arrival, room wasn't ready, but no problem, we got changed for Ladies Racing Day in the toilets of the hotel. On checking in, was given a key, went upstairs with our luggage, only to find it was a single room, not the executive double i had booked. Went back down to reception and spent an hour being told by the staff that i had booked a single room, despite showing the confirmation of executive double. Told no rooms available, asked for manager, no, they weren't there, no one appeared to be taking responsibility of being in charge. I think it was one of the housekeeping staff who 'suddenly' came up with a room that had been 'serviced' and was a double executive room - this was after we refused to leave and come back later to find out what had been sorted. We were saying we had very little time left to be able to get to the racecourse for the first race, but nothing seemed to alert them that time was of the essence. We left our bags that were being put into the room for us, and returned later. On leaving to go out for the evening, we could not get the door to lock, asked for assistance from reception, who 'managed' to get the door locked. We were awoken at 9.00 a.m. the next morning despite using the deadlock on the door, by a member of staff entering the room!! No apology, no complimentary drink or even a reply to the email i have since sent. Good job there wasn't an emergency in the room, there is no phone - although stated in the book - to phone 204! Neither is there an ironing board or iron in the wardrobe! DON'T make the same mistake as me, DON'T BOTHER with this place.

We stayed at the Hotel Saturday and Sunday. Staff were lovely. We asked chef to do us some sandwiches on our return from the Races and we cant thank enough brilliant!!! We will def be back.

I have never encountered such fantastic customer service. We needed to cancel our booking due to a family emergency, and despite booking a non-refundable room (meaning we did not expect to receive a penny back), they refunded us in full. Fantastic experience and cannot rate this hotel highly enough. Thank you!

Lovely old room with four poster bed very clean,was cold in room heating didn't come on.douvet was ripped and mattress not comfy though my husband said it was comfy.great for access to town etc room opposite door and window was left open all night made it more cold