Champneys Mottram Hall

The hotel is tired and needs a revamp. Bathroom is mouldy and shower is poor. Room decor is disappointing- paint scuffed on walls. Service from reception almost non-existent. Gruff abrupt welcome and nobody ever answered the phone when calling for room service. Spa was excellent but was disappointed that there’s no hotel to spa access - you need to walk out of the hotel and around to the spa.

Corridors & hotel room tired e.g. torn wallpaper, scuffed table. Receptionist accused me of not paying for dinner the night before where I had to provide a credit card statement as proof of payment as apparently the till receipt wasn’t suffice & the Waiter didn’t provide a pdq receipt. Fantastic facilities & grounds & felt very festive!

Lovely spa experience and the restaurant evening meal and breakfast was great, however bar service was a little slow and the rooms are very dated

Really cant fault it. Food was excellent; rooms were great.

Tired and delatipidated rooms, a spa were you have to walk 100 meters in the rain to get back too your room (no internal route form spa to hotel?) and dreadful service in the onsite Grill. not value for money in any way.

We arrived at 4 to be told our room wasnt ready, and asked to wait. After a while the reception came over with a room key and card which wasnt in our name. So further delay and before coming back to ask if it was an expedia booking befor finally giving us a key. The room overlooked the hotels ventilation equipment together with the associated noise. The bed was very soft and provided little support whilst the pillows were insubstantial. On the positive side the event we attended was well run with good service and so we hive this a better rating than might otherwise have been the case.

Great hotel with excellent spa facilities, golf and other sport, but rooms now a little dated and breakfast buffet relatively limited for price point

Overall disappointing! Not a suite as booked, carpet all lumpy, no robes or slippers, no normal tea in roo, had to go to reception as no one answered the phone! Funrniturenin Barney’s all broken, leg kept falling off and couch was like seesaw! Jacuzzi in Spa did not have all the jets were working, outside furniture was grubby!

I had a number of problems with my stay at this spa hotel. The carpet in the room had multiple stains on it. The vent was full of dust in the room for the air-conditioning. Also the air-conditioning didnt even work we were absolutely roasting all night and struggle to sleep. The window was full of cobwebs and the phone in the room for room. Service had no line to it so there was basically just a phone for show. Really disappointed.

Beautiful room and building. Crap shower with zero pressure.

Carpets in main dining area were very dirty. At odds with the upmarket positioning of the hotel.

Clean, comfortable room. A good night’s sleep. Enjoyed used of spa and thermal suite. Staff were courteous and helpful. Lovely location.

Unfortunately my room hadn’t been cleaned properly when I checked in. There was a cleaning cloth left out in the room and the toilet seat had urine on it. The check in went smoothly, the service in the bar and at breakfast was good. At the 11am checkout there was only one member of staff on duty so there was a queue and I had to wait ten minutes. Overall the hotel represents good value for money. The SPA is well equipped and reasonably priced. Shame about the cleanliness, maybe it was a one off..?

Arrived last Friday for the full weekend for a wedding. On arrival and check in we were informed after being given assurance that we could keep the same room for the weekend, but on arrival told our room had been double booked and that we had to check out on the morning of the wedding which was a huge inconvenience. We were informed that the couple who had booked to stay and whom had been allocated our suite had paid more which was a saturday rate, therefore we had no choice but to check out and be moved to another room. More money was clearly what Mottram Hall wanted and there was no consideration for the inconvenience. We would have expected more understanding, professionalism and compassion and we got none of the above. We had to store our luggage and belongings in my friends room and had to do a number of trips back and forth which was a nightmare, particularly as i was part of the bridal party and the ceremony was at midday. Check out was 11am. The new rooms patio doors were wide open on arrival, which was concerning but in hindsight probably a good thing that our belongings hadnt been moved to the room sooner as these could have gone missing. A complaint was made to the manager Charlotte who offered us a bottle of prosecco via email unbeknown to us and was unaware of this until we had left the venue and returned home. We feel this was not satisfactory and have received no further reply or follow up. The level of service does not match the expectation and costs paid.

Arrived last Friday for the full weekend for a wedding. On arrival and check in we were informed after being given assurance that we could keep the same room for the weekend, but on arrival told our room had been double booked and that we had to check out on the morning of the wedding which was a huge inconvenience. We were informed that the couple who had booked to stay and whom had been allocated our suite had paid more which was a saturday rate, therefore we had no choice but to check out and be moved to another room. More money was clearly what Mottram Hall wanted and there was no consideration for the inconvenience. We would have expected more understanding, professionalism and compassion and we got none of the above. We had to store our luggage and belongings in my friends room and had to do a number of trips back and forth which was a nightmare, particularly as i was part of the bridal party and the ceremony was at midday. Check out was 11am. The new rooms patio doors were wide open on arrival, which was concerning but in hindsight probably a good thing that our belongings hadnt been moved to the room sooner as these could have gone missing. A complaint was made to the manager Charlotte who offered us a bottle of prosecco via email unbeknown to us and was unaware of this until we had left the venue and returned home. We feel this was not satisfactory and have received no further reply or follow up. The level of service does not match the expectation and costs paid.

Reception and bars slow and staff appeared inexperienced and lacking warmth. Rooms adequate but rather faded glory. En-suites poorly lit and very basic shower and bath . Door locks and wristbands repeatedly failed. Expensive for quality shown . Corridors between hotel and spa locked necessitating a walk outside in the rain. Golf facilities excellent. Main hotel restaurant adequate but limited menu and expensive

Staff friendly especially concierge. Would have been nice to have been told we couldn't use the pool as we were room only at the beginning of our stay as we had planned to go swimming the day after the wedding. The room was very nice with plenty of space. Nice comfy bed. Food was good and the drink was reasonably priced for an update market hotel. The bar staff need to be trained more on cocktails as they didn't know some basic ones. We had to Google it for them. I think it was a Black Russian we were after. The external of the hotel is looking tired in places and of need of some basic maintenance. All in all a nice stay but feel use of the pool should have been included in the price of the room. So a little disappointed.

On arrival we went for lunch in the Champagne bar, we ordered sandwiches on brown bread and 2 pots of tea, the fire alarm went and we were sent out to the front of hotel for 5-10 minutes, on return to the bar, our tea and sandwiches were sitting on the table, the sandwiches were wrong, ( white bread!) we sent them back, had the Luke warm tea and once correct sandwiches arrived we asked for fresh tea and were given the same tea pots with same teabags and just topped up with hot water! The waiter could not have been more uninterested in us the customer service was absolutely terrible! We were then put in a room that was like a furnace was very dark and was just beside the spa so the noise was unbelievable! We had to ask for a change of room! Spa was very nice! Dinner was also very nice and service not too bad but not brilliant, however the service at breakfast was horrific! The girl serving coffee, made a face when we asked for top ups and I had to wait 15 minutes for a pot of decaffeinated tea! Will not be rushing back!

Disabled facilities were poor. Only one room was embarrassing waiting outside the only one to assist my husband who has Altzimers who needs help.

Disappointing! There was a large tv in my room but no TV remote - tried to call reception and housekeeping on several occasion but no answer. No hair dryer in room. I thought for a hotel marketed at a certain level these would be standard items in the room!