Nice hotel but room was a little tired and dated. Traditional decor. Room was very small and bed was not particularly comfortable. Annoyingly I could hear the guest in the room next door who made a few phone calls, the noise insulation between the rooms was very poor. Breakfast was good though with a decent choice of items.

Excellent place to stay Concrete to the town centre and its amenities. Staff were very friendly and helpful and everything was of a high quality.

Beautiful hotel. Great room. Super location

A TV radio alarm went off 6am that I hadn't set. I explained to the receptionist in the morning and asked them to send me an email after they'd investigated. They didn't. When I chased it up, they confirmed the problem, but just apologised without any mitigation.

Check in was quick and efficient, I managed to get a parking space in the hotel car park, although there are not many overall, the room was clean and tidy with lots of storage space and plenty hangers for clothing, the bathroom was very clean and well stocked. I slept well as it was very quiet. I will definitely be staying again.

Great location in the centre of Carlisle. An old hotel which has had some refurbishment.

Loved my stay at the Crown & Mitre hotel. Convenient for the shops and Cathedral. Clean and very comfortable bed. Food was good too.

All great hotel 1st night great 2 nd night was woke up by loud noise near buy but not hotels fault but great reception and service would definitely stay local to shops high street

Hotel and staff were all really good. It is an old building didn’t expect it to be ultra modern

Lovely room, friendly and helpful staff. Very good food in restaurant and bar. Looking forward to next stay

Nice Hotel Food was fantastic and the staff friendly, helpful and efficient and great location for all the shops.

One night stay. Hotel is very central, handy for pubs, restaurants and shopping. We were at the rear of the hotel so no view but it was very quiet and the bed was really comfortable so we slept well. Would definitely stay again.

It's all about the location… Location in the heart of the city is wonderful, adjacent to the shops, a short walk from the nightlife of Botchergate, and also walkable are the railway and bus stations. This is a traditional hotel and this shows in the décor and ambience of the building, parts of which are showing signs of the years of wear and tear by guests. The reception team gave me a warm and friendly welcome and found my way to my allocated room through some nicely decorated corridors and stairways. Frustratingly my attempts to open the bedroom door (with a time-honoured metal key) failed and a return to reception was required, the team did manage to access the room for me after numerous attempts; this though summed up the levels of frustration and disappointments that I experienced with the room. The Executive Single Room was no more than a small box room which you ‘could not swing a cat’ within, though having a larger than normal single bed, this was worn out, had uncomfortable mattress, unsupportive pillows and thin duvet, so did not aid a restful nights sleep. The desk was so small you had little room to move a mouse next to your laptop, the Wi-Fi was very unreliable in terms of connectivity and the television belonged in the Carlisle Museum as an artefact. Breakfast was not offered so was unsure whether it was available at the out-of-season time of year of the stay. Overall a disappointing and frustrating stay which could, and should, have been so much better.

The hotel must have been a very grand building in it's hay-day. It has been kept to reflect the art deco style of the interiors. I had an executive single room, which was a bit of a 'push' in the description. After saying that, although the room was quite small, it was amplbig enough to fit in a double (3/4 ?) bed, a desk, a decent set of drawers and a built in double wardrobe. It was, a little lacking in paintings on the walls, which would have made the room a little more welcoming, but it was warm, comfortable and quite pleasant in it's own right. At the price I paid, (£45 on an offer. I believe it should have been £54, full price), it is an excellent base to discover the town, particularly the Cathedral (next door !) and the Castle a short walk away. The staff were pleasant and courtious and nice to chat to. It's somewhere I would stay again.

Warm and welcoming, beautiful old building which could do with some updating particularly in the bedrooms, however it was clean and well stocked with everything we needed (apart from hand wash, we just used the shower gel provided), got a car park no problem and breakfast was beautiful and plentiful

Another stay at C&M and it was a warm comfortable hotel and the pool is great. The room was clean, tidy and comfortable. Breakfast is a good spread with hot items cooked to order. The only downside was the fire alarm going off at 01.30! That sort of time really wakes me up and sleep again fitful. It would have been welcome to have received a proactive apology instead of reactive at check out. It seems to have been caused by a guest smoking in the room? It was told “it won’t happen again”. The Market Square in front of the hotel is having a makeover but does not cause any great inconvenience. Good that investment is being spent in the city. Overall a good stay in a hotel centrally located with character.

Reception were very helpful when I arrived and the room was very clean and quiet.

Swimming pool was good. Friendly helpful staff.

This room was amazing, the bed was fantastic (a four poster) so much room. The shower once I sorted the controls out was great. Hair dryer brilliant. Everything was superb. Shame we didn’t stay longer

Nice comfortable room the only negative is the heavy spring on the doors which meant I was awakened early by other guests being. Inconsiderate & banging their doors