DoubleTree by Hilton London - Chelsea

Brilliant staff, thank you.

Amazing stay

Very happy with stay as it was fit for my family and very comfortable.

The staff were incredibly helpful and welcoming, the hotel itself was clean and fresh and the breakfast was really good, much tastier and better quality than a typical hotel buffet breakfast. One night I needed some milk for my child because I had forgotten to sort it on the way back, the bar staff were so accommodating and went out of their way to sort it out for me.

The family room was very small , Also beds were hard and i had the worst nights sleep, waking with a back and neck ache. The room was very over priced. Breakfast was average and cost extra. I would never stay at this hotel again.

Overall was a good stay, only thing were the pillows not being comfy and the shower pressure was pretty poor, not what you want when you need a good old scrub a dub! Parking is also very expensive!

Great place to stay. Great location. Very comfortable and very clean and generous amount of shampoo and body wash. Not any other hotels with small tiny bottles. The whole TEAM STAFF was excellent and well spoken. Thank you for the complimentary drinks coupon. Love the Christmas decorations. The breakfast spread was so good. Shall definitely stay there again!

Just perfect for what we needed. So close to the train station too.

Great location, few steps away from subway, bus stop, nice coffee shop and market. Confortable rooms. Good service and staff.

An easy place to stay if you want to access West and Central London

Overall a relatively well located hotel (Imperial Wharf overland train connects well with the wider underground network) and good family room which was clean and quiet. Only issue was that a neighbouring room was clearly smoking and the vents in the room meant there was a huge stench of cigarettes which was really quite unpleasant. We advised staff but it continued.

The staff is great and loved our stay. Highly recommend.

Close to overground and Tesco

Staff was very helpful and very friendly. However, there aren't a lot of dining or shopping options around. But you can take the Underground train that is right behind the hotel and go to the main shopping, eating or site seeing areas.

I chose this property as needed parking which it said was on site and it wasn’t on site but across the road. I had to park a long way up the street, ask reception where the parking was then return to car and go across road to car park. It was raining and dark and not ideal.

Hotel is modern, clean and comfortable. Reception staff friendly and helpful. Beds really comfortable. Breakfast overpriced. Would stay again when visiting London.

Great quality ..helpful staff ..quiet

The hotel is quite nice and lovely. However, there was only one elevator that worked instead of two during my stay of 6 days. The front desk staff were friendly but quite overwhelmed because of the number of people checking in at the same time. Breakfast was average and could use a few more selection of food.

My fault, but the location was a bit too far out of London. It took about 40min to get anywhere. One of the lifts was broken. I asked when it be fixed & was told it had been like that for 5-6 months! The staff were friendly & tried their best. On check-out we were advised that the lift would finally get repaired in the next few weeks. Whilst Im capable of walking the stairs, there was a backlog of guests trying to move about the floors. I don’t usually write a poor review, but I would not stay in this hotel again.

Very roomy with comfortable beds. Hair dryer and mini refrigerator in room. There was no microwave. Very convenient for transportation as there is a train station right around the corner (less than a 5 minute walk from hotel). Concierge staff was very helpful with directions and arranging car service for early morning tours when trains and buses were not yet available. Very pleasant and comfortable stay.