DoubleTree by Hilton London Kensington

Friendly staff, efficient service, and seemed good value.

The room was perfect for our family. The food was pretty good too. However he had a very cold beef dish on a cold plate when it stated it would be served on a hot plate. They did warm it up and didn’t even bring a fresh one or remove it from the bill. But I suppose that was a restaurant issue really.

Absolute god send. We booked another hotel which was very dirty and didn’t feel safe so we moved to this hotel. As soon as we walked it it felt safe and secure, super clean and cared for. Reception staff were amazing and we got a free cookie on checkin. Room was a great size and clean. Beds are firm but comfortable great after a day of walking. Location is brilliant opposite a tube station and near the shop

Lovely room and very comfortable stay.

Arrived at the hotel and we were offered a complimentary upgrade to a family duplex suit which was very kind. The room looked clean and welcoming, we were told that the sofa would be turned in to a bed for the children whilst we were out at the theatre which was no problem at all. Upon leaving the room we noticed a pair of knickers under a television stand - disgusting really as the room clearly hadn’t been cleaned. We let reception know, the guy was very apologetic and advised it would be sorted asap. We came back from the theatre late, the children’s bed had been made and an apology given with the offer of breakfast. The room hadn’t been cleaned despite a note saying it had - there were still dirty glasses, tea spoons etc. but the knickers had gone!! In the morning we packed to leave. Whilst packing it was then we noticed my daughters purse had gone. We’d come to London for my birthday and for her to spend her birthday money and someone had taken it from the room. A pink smiggle purse - there’s no mistaking it was a child’s purse. We should absolutly have put it in the safe but stupidly during the push to leave we forgot. Do not go to this hotel - they have a clear issue with cleanliness and theft! I’ll be escalating this with more facts for the hotels mangagers but I will absolutly have for this happen to anyone else. A fantastic birthday trip ruined by one person. We turned the rook upside down looking, offered to look with staff have them check our bags etc.

We had a lovely stay and the food was amazing! We ate in the domes in the evening and the atmosphere and food were perfect. The room was clean, warm and comfortable. I did feel they were a little disorganised, i emailed previously to request early check in and although this was not promised they said they would do everything in their power to accommodate and that this request would be noted. We arrived at 1.30 (check in at 3) the room wasnt ready which was fine. Was told that we should come back at 2 as it should be ready by then… well we were still waiting at 3:15pm so ended up being late check in. Although one Staff member apologised, i felt it was half hearted. It was a little frustrating as we had things booked from 4:30 so had very little time to relax. Also when we stored our bag in the lobby, we requested it back and a guy went off to get it, returned gave the ticket to a colleague and she put it down, not knowing we were stood there waiting for our bag. Communication was poor. Breakfast again was beautiful, tasty, hot and lots of option. Overall a really lovely stay but think the communication between staff could be improved to make things run a little smoother

The location and price for this hotel was great. You have a tube stop right across the street, Hyde park, two museums and great shopping all within walking distance. The road noise can be a little loud sometimes, so if you can get a room on a higher floor you might be better off. We also ate dinner 1 night at the Secret Garden restaurant in a dome. That was pretty cool and the food was pretty good. Fun experience

A bit of a pain checking in but sorted in the end. They said I had booked with Expedia and didn’t have the right credit card.

Amazing service, we were upgraded for my daughter’s 18th birthday to an apartment which made wonderful memories and gave us an unforgettable trip!

Everything was ‘ok’, location was great, right next to the tube station. Breakfast wasn’t up to the usual Hilton standard though, definitely room for improvement there.

Very friendly, clean everything great but the bed to hard and bathroom lights to dim

Friendly staff, nice area

Check in / check are not top

Property was really just mediocre at best especially considering the high price of rooms there. Pretty shabby condition overall with rooms needing an update and deep cleaning. The first night the remote on one tv didn’t work. It took a couple of hours before that was taken care of. Then the tv upstairs died. It took another few hours of wasted time and many visits from maintenance to get this handled. Overall was unimpressed with the room and the service in trying to get the tvs working. My wasted hours of frustration were glossed over by management by offering a free, and also mediocre, breakfast. You can find better places to stay near here for less money and with better service. Trust me, you’ll be happy you stayed elsewhere.

We had a lovely stay, the staff were very attentive and I could see they were all working incredibly hard to make the service efficient. The hotel was very busy during our stay and breakfast particularly was quite chaotic. There were a lot of chairs and tables squeezed into a small area and it was hard for the staff to keep on top of topping up the buffet, ensuring the coffee machines were not running out of coffee and that plates and cutlery etc were replenished. It was not surprising that at times the buffet was not fully replenished...the staff did an excellent job under the circumstances. We did also have a very noisy neighbour who returned on all three nights of our stay at 3am with a loud voice! On the night that we reported the noise to staff they responded without hesitation and the neighbour was quiet afterwards. I would say the walls were quite thin which meant noise travelled easily, but the staff were responsive to our needs. All staff were also incredibly friendly and cheerful, always welcoming us on arrival to the reception area. The hotel was very close to Gloucester Road underground which made it an excellent location for exploring London for 3 nights.

Great stay, friendly staff, clean hotel. Close to transportation and/or easy to get taxi or Uber. Many shops and food options nearby. Takes a bit in traffic to get to the action of London during busy times but if you’re looking to get to a nicer and quieter area it’s perfect.

I cannot say enough good things about this hotel. As a family of 4, we were upgraded to an apartment suite which was very well equipped with a Nespresso machine, full kitchen, tons of towels, and very comfortable beds. The lobby served snacks at check in and there is a kids play area in the lobby for kids to play in while you check in. The location was convenient and just steps from transportation, or walking distance to most main attractions. The staff was wonderful, very helpful, polite and we experienced excellent service. I will stay here again and would highly recommend it

It’s a nice area in London. Just few minutes away from underground.

The rooms are being renovated so they do not match the pictures shown online. 1 of the 2 elevators was out of service which made for long wait times in the morning. Eventually gave up and carried all my luggage down 3 flights of stairs. No place to warm food. Staff was unfriendly and unwilling to warm food for my toddler who has many food allergies and was unable to eat to at the restaurant because of allergies. Called it a health violation but flight crews stayed at this hotel and were allocated a microwave. Overall nice location but wouldn't repeat my stay.

Staff was friendly and attentive.