Hilton Newcastle Gateshead

It's a brilliant location. We had a nice stay at the hotel met the standard expectations but it's looking tired and dated in the rooms. Breakfast front of house team were great!

Lush stay with fam

Lovely and relaxing stay at the Hilton - We will definitely be back!!!

Worst experience. Stayed there for 3 nights and paid full price for all 3 nights but room service was awful. They didn’t put the water every day. Got stung on my eye due to some sort of insect or spider at the middle of night. The telephone facility in the room was useless. Doesn’t matter which service you call, all the time got the line engaged tone. Need to go down to reception every time. The restaurant staff did not allow me to have evening meal at 8.00 pm. Reason was they are getting it ready for tomorrow morning breakfast. Overall RUBBISH service in every department of the hotel.

Lovely hotel - staff were so friendly and helpful and always greeted me with a smile. The room was very comfortable and we had a great view of the river. Couple of minor niggles, the room service tray wasn’t collected for quite a while and I did have to ask for it to be removed. The heating is way too high and I couldn’t adjust it. The bathroom was clean but very tired and in desperate need of updating. The shower wasn’t great and had an old fashioned curtain over the bath that was a little mouldy in places.

Great place will stay again soon

All good and clean but bathroom quite dated by current standards and £15 parking charge disappointing

Great hotel with good facilities. Spacious and comfortable room. Pleasant staff and great breakfast choice.

Fantastic views and great location!

Good views of the Tyne bridge and quayside. Generally a pleasant visit. The food in the restaurant for the evening meal and for breakfast was not very good despite good service by serving staff.

We travelled for an event at the Utilita. Access to the hotel was easy and about 15-20 minutes from the airport by taxi. The hotel was clean and beautifully presented in public areas and the bedrooms. The bed was comfortable and a choice of pillows for a restful sleep. The bedrooms were well equipped with a stunning view through a large window in the room. We ate our evening meal in the restaurant and had breakfast included in our tariff. The food was excellent with a wide choice. One of our party is celiac and the hotel have an admirable policy which met her health needs perfectly. She was very impressed and thinks it’s the best stay she’s ever had in a hotel to cater for her condition. They had even marked the room to alert staff to her condition so when we arrived at breakfast, they were expecting her with the gluten free menu. Nothing was too much trouble. We were very impressed. The staff were friendly and attentive. All in all, a great stay and excellent value for money.

Very clean and helpful staff

No shower gel in the shower. And when we came back late admittedly, within 15 mins we had security at the door telling us we had to be quiet, tv not on music not on literally waiting for a take away to arrive. No we have had a call and please can you quieten down it was super heavy handed with 2 men at the door!

Excellent location and lovely view over the Tyne. Quiet hotel, good service at the bar. Good value 24hr parking. Would stay again. The only issue we had was a cold bedroom and we couldn’t get the temp to increase so we struggled to stay warm overnight.

A one night stay re a business trip. Hotel was superb but disappointed that after paying for hotel there was an additional 15.00 to park. We only had breast the hotel and this was average considering the cost. We also had a drink in the bar, again. Very expensive and the beer appeared to be flat half way down. We may stay again for the convenience but will likely have all food and drink elsewhere

we had the worst e learned on check in we had five rooms booked they could t find our rooms gave us four keys and disputed for over an hour that they didn't have the fifth booking the girls 50 th birthday we booked for had to wait for over an hour to get a room . the lady went round each room to se what she'd allocated to realise her self that the fifth room hadn't been given to us . we then had food and table reservations at above in the vermont of which we missed our reservation due to the check in nightmare so we were left without any food and missed our reservation . wouldn't stay here again !

Definitely would not recommend this hotel. Stayed with my disabled mother for 3 nights couldn’t increase temperature in the room even after I reported it. First night room service was mediocre but extremely expensive. Second day room wasn’t serviced at all had to ring and complain. Third day again room wasn’t serviced while we were out had to speak to person in corridor and ask for teabags milk etc. parking charge was expensive considering the car park was on site. Thought with it being the Hilton chain we would have received excellent service but obviously not!

Another fantastic stay at Hilton Newcastle Gateshead. Service the usual exceptional standard, food and wine incredible. The only place we would stay when in toon!!

Just a bit grotty and needs a refresh

One night stay for business, EV charging took a few attempts but once connected was fine. Easy check in and check out with good service all round.