Holiday Inn Express CREWE, an IHG Hotel

Adequate for a one night stay. Very pleasant and friendly staff made a big difference

The Corridor was very noisy, the room was very warm without the heating on & the bed was very firm

Good value for money, could do with some maintaining and upkeeping. It’s not for everyone I’d say. Fortunately I’m on my own and don’t mind the little things. The card sensor in my initial room was not working properly, the receptionist assigned another room to me. The second room now has a working card sensor which means I’m able to get in. From inside the room, it wasn’t possible to lock the door, there isn’t a latch and the knob on the door for the lock doesn’t catch to the frame. The ventilation unit is quite noisy, the pillow are huge and too hard for me to sleep on. The tv is located in a weird spot where if you sat by the desk, you have to raise your head to watch it, or if you try to control it from the bed, you’ll need to raise your hand so the remote height is same level as the receiver on the tv. That say, these aren’t that important in my stay so I’m happy to stay without a secondary lock on the door, or suboptimal tv placement or unsuitable pillow. The breakfast and the staff were amazing and helpful. The amenities and the location is very ideal for my purpose of the trip as well.

Nice staff

The staff are lovely and very welcoming, but the bathroom in our family room was not up to standards, the shower head had black all over it and needed a good clean. when i cleaned it myself and finely got in the shower it then flooded at the base because the draining was blocked 😮‍💨 its a shame because it was a lovely room but the bathroom let it down.

Room and bed was very comfortable. Could do with a lick of paint to freshen up but good value for money.

Extremely good value for money

The quality of this hotel has been declining slowly over the last few years. The general facilities are ok. You get a comfortable bed, with good pillows, and clean linen. The air con works in most rooms. The carpets, walls, curtains, and windows could do with a deep clean. The showers are good sized, but water performance is dreadful. Its often cool water from thw mixer shower only, even though the hot water tap in the sink is fine. Tvs are small, and not much bigger than 28" but that's only a minor issue. The breakfast variety is ok, but the scrambled egg is always bitter. I've never found any chef who makes scrambled eggs taste so awful. Staff try to be helpful and are generally polite.

Very comfortable

Staff are great and make the hotel

Very convenient for the station. Friendly staff. Thank you for letting me get breakfast early as my train was an hour before breakfast opened. See you again next week!

Hotel is ok, parts need updating, bed was comfortable and room clean, toilets in reception were all out of use. Breakfast was ok, when it was holiday inn they had fruit berries with yoghurt and bread baps to go.

The main overall stars I've given are for the hotel's convinience to the train station as i had an early train connection. I didn't use the rest of the facilities but I was disappointed by the bed linen which was stained , the mattress protector to be precise and one of the towels. Otherwise I'd have given a detailed review it id checked in earl

I booked because wifi was advertised and it was essential for my work. I came back at 2.30 from a local meeting for a zoom meeting set for 3.30 on Wednesday to find there was no wifi. The staff did not seem to mind and there was still no wifi when I left on Thursday morning. I received no apology or reimbursement for the lack of the advertised facility. A glass of wine in the bar was £9. I decided to do without wine.

The breakfast was extremely limited, a lot of the items were empty, what was available was gross. The buffet was a mess, it looked like there had been a food fight. The staff was rude, my check in was extremely slow as the desk staff insisted on giving his opinions, as he assumed I was foreign, rather than check me in. I understand it is probably a boring job but it was late and I just wanted to get to bed. When I got down to the breakfast with about 40 minutes remaining according to their website this same member of staff made a comment about how late I was. I got very little sleep as I could hear every other guest shouting and slamming around all night. The parking lot is tiny and poorly laid out so many spaces aren't actually usable unless you have a motorbike. Don't count on getting a space, which is too bad as the only thing going for this place is that it is right off the motorway so I had booked it as the halfway point of my journey to avoid driving through the middle of the night.

Think they could do with more staff, 1 lady running the breakfast, cooking and Reception is not ideal and I would say far from safe. But overall a nice stay

Absolutely amazing will deffo come back

1 night stay whilst travelling for business, good value, comfortable room with all the ameneties needed, great sized shower, quick and simple check in, breakfast was slightly more limited on choice than some other hotels but was very tasty and at the pricepoint the hotel is charged at I have no complaints. this is the former holiday inn building and like many of the takeovers of these buildings its because the prior brand didnt want to go to the expense of a refurb in my opinion - everything was clean, but without the refurb their were a few areas looking a little run down (some flaky paint on the bathroom doorframe, some walls needing a lick of paint, etc) but overall nothing major at a budget hotel pricepoint. would stay again as it hits all my requirements - clean, warm, comfy, parking and wifi

Great value

Great stay large enough rooms Squeaky flooring though Breakfast great