Holiday Inn Express LONDON - LIMEHOUSE, an IHG Hotel

amazing service, friendly and helpful staff, big room, clean bathroom which is usable by 2 people at once, good shower. big tv with satellite and bluetooth connection, comfortable bed, plenty of storage space and multiple mirrors, a desk space. overall very happy and would definitely recommend ans woukd stay again.

It was awful to arrive late at night at what looked like a closed hotel building site. Other guests were outside distressed, thinking the hotel was shut down. Luckily, a passerby told us about the side entrance, down a litter strewn alleyway. Much bigger signage is needed to guide guest especially those arriving after dark. The hotel should also have send an email warning guests so we were are. Not doing so speaks volumes about a lack of consideration, especially to women travelling alone who might find this scene on arrival very unnerving. Once inside, Reception staff was efficient but rather cool - not addressing multiple guests' shock at the entrance is not the way to inspire confidence, even if it's not the staff's fault and they are sick of hearing about it (which was the impression I got). Once inside the room it was a lovely room, despite the view of scaffolding... See photos for the view and putiside in daylight (which is less scary than when you arrive in the dark)

It was brilliant staff were amazing and room very clean

Really nice hotel, clean and well decorated, comfy beds. The staff were lovely, the let us leave pur bags while we were out and about. The breakfast was very nice as well.

The front of the hotel was covered in scaffolding so entry was by a side door with. Metal ramp that was a tripping hazard

No notice of construction work and very restricted parking due to work being carried out

was at the troxy for a gig this was ideal for that 2min walk plus overall stay was good

Staff was friendly and helpful

Second time here but never again. Was not advised when I booked that the hotel was under major construction. Upon arrival poor signage to find the hotel entrance. Management said that was thw contractors fault.The bar services were limited. We moved rooms due to the noise. BUT the management stepped up with a perk. Two free drinks total for a 4 day stay- that was the ultimate insult.

Booked last December for husbands 60th birthday surprise for show, was very disappointed on seeing that the hotel was completely wrapped and surrounded by scaffolding as booked this hotel as stated great views across london, if I’d known it was under construction I would’ve booked nearer the venue. But the hotel was lovely and clean and the staff excellent

I enjoyed this day. The staff was very friendly at times. It got busy and they didn’t have enough people to wait on the customers at the bar, but all in all it was OK food The breakfast served leftovers from the day before

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The property was covered in scaffolding and a covering. No access to the front door we had to use side fire exit. There was one small notice telling us to use side entrance. It would of been a good idea to inform us of the work being done. The staff were welcoming and friendly, food was excellent.

The room was clean and comfortable. Breakfast as of a good standard and there was a good choice. We were unaware of renovations being done prior to the stay, so surprised on arrival to find the building completely covered in scaffolding. Reception service and bar service left a lot to be desired.

Room was not clean, table sticky and hairs not belonging to me in bathroom and on pillow. Major works going on and side entrance didn’t feel safe. Very noisy in the am due to works

Could’ve been cleaner

The linen was clean in the room, but the carpets throughout the facility were all stained. The exterior of the complex was under renovation, so all windows were covered by scaffold and mesh. Breakfast is the only meal available in this hotel and the nearest eating outlet was about 15 minutes walk away.

Very clean and friendly. I would definately stay there again. Also nice and close to the train station.

Poor service. Accidentally booked the wrong date and wanted to transfer it to the correct date. This was not permitted and I lost all the money. Poor customer service guys. You should be ashamed of yourselves, especially when I use hotels.com and IHG hotels so much.

Arrived early to be able to find a parking space. Only a few minutes' walk from tube station. Good choice at breakfast.