I llke staying at this hotel as it very quiet and not over crowded like the London Road branch. I was fined £60 at the London Road branch for just enquiring if they had a room that evening which they had'nt so I will never stay there again Regards Peter C. Locke

The staff were superb in helping our low-mobility family member. The hotel is easily accessed from the A14 and is handy for reaching the Nuffield Trust Hospital at Martlesham. Parking at the hotel is free of charge.

Comfortable room Great breakfast

The hotel is a little tired and worn around the edges. The staff and in particular Laura were excellent and could not do enough for you.

sofa bed very poor quality - extremely uncomfortable

The hotel was generally clean and the staff were very friendly. The hotel was a little tired looking and the room could have done with plugs by the bed and a shower that didn't soak the floor, but it was very spacious and perfectly comfortable. When we came back late from a wedding party the reception desk was unmanned (with a sign), but the computer was visibally still logged in and easy for anyone to access (mirror behind reception desk displayed this), which was a bit of a worrying GDPR failure waiting to happen.

Used for a stop over room clean hotel clean staff friendly

V high standard room. Staff v friendly and helpful

Front desk staff were very helpful.

Very friendly and helpful staff excellent customer service good food

Excellent service and staff very friendly. Very clean and spacious room.

I was only staying for 1 night due to business but due to delay of ship I needed 1 more night after checking out. With the friendly staff I succeeded having one more night.

It was very nice bit too hot in the room but there were fans

We had a lovely 2 night stay. The 2 people on reception were so lovely and friendly. It was very hot weather when we arrived and we were pleasantly surprised to see that they had placed an air conditioning unit in the room for us. The breakfast was delicious so we all over ate! We were in a family room and the one niggle we had was that the mattress on the sofa bed was thin and therefore every spring could be felt. We mentioned it to reception and the lovely lady on duty told us that roll out cot beds can be requested instead.

Lovely spacious room with a very good sized bed. All facilities were top notch!

What are the cleanest nicest friendliest hotel I’ve ever stayed in

Lovely, clean and comfortable

Not great. They did not service the room after the first night. Very hot room. Used a lot of perfume.

Nothing negative about this hotel, Except the lumpy pillows but that was our fault for not requesting replacements. We had dinner the first night which although was mostly very good we thought a bit expensive. Breakfast was excellent with lots of choice. Big thank you to the very friendly staff especially Georgina at breakfast. She went out of her way to make sure everything was to our liking so big thankyou to her

Staff were friendly & very helpful. Food was good and good value. Parking was excellent. Downstairs rooms were spacious. Very clean throughout. Very pleasant stay.