Hull Humber View Hotel, BW Signature Collection

Comfortable hotel good service from staff but was overcharged by £20 The guy on reception did not have the authority to sort it out was going to inform his manager but as of yet have not had a refund

Great view of the estuary and plenty of outside space. Generous inside too. Staff brought us all we needed. Breakfast buffet had everything you could desire.

Staff friendly, helpful and focused on customer satisfaction

unclean, bed was broke so had to shove a pillow so it was uneven , dirty tissues in the room, bugs all over the place

Pretty poor. Bedside lights not working, bath not holding water. TV remote didn’t work. Beers at bar poor, almost flat. Half the items on the menu missing and very expensive. Breakfast was cold. Stairs leading to rooms 1-18 dirty and carpets ripped. Would not stay again.

Property needs a revamp. Room had wall damage, carpets damaged. Tv was broken on arrival but thankfully staff replaced the tv. Beds gave us both a bad back every night. Shower is no good for someone 6ft or taller! Buffet breakfast was pretty bland but the breakfast was made to order on the weekend which was much better

Lovely place but restaurant was terrible half the menu not available i ordered fish and chips, the fish was massively overcooked the batter was really dark brown hard to cut into the peas were tasteless the only thing edible was the chips.

Staff all very helpful & friendly, reception & dining/bar areas nicely decorated & very welcoming, corridors & stairwells need some updating. Rooms are clean & relaxing, room TV's could offer more range of channels.

Whilst the Hotel was nice and friendly, I now been sent a car park payment. Which is ridiculous as I definitely log my registration number into the Hotel registration.. BEWARE OF THIS.

Having arrived at the hotel using a crutch to walk with. The checking receptionist then put me in room 17, with in his words just a few steps. Having descending a total of 14 steps, then finding the room was the last one down a vast corridor starting with room 1. The following morning at breakfast also up steps about 10 in total i met Maria a waitress in the breakfast room who saw my problems immediately. She said she would get my room changed and for the rest of my stay would bring my breakfast to me in the lounge area No steps involved. Later that day my new room 102 was on level flooring and the first room through door a much more accessible room for someone with Multiple Sclerosis. All in all it must said that Marias actions were above and beyond for which I was grateful.

The location is great views of Humber Bridge superb food in evening Pie very special but television in room yucky needs smart link plus please mugs in room we walked the Bridge I am part of Limbless Association with Prosthetic leg and my wife plus 38 of us David and great staff on desk plus all round

Thd sign for parking says all hotel guests must pay for parking but in fact its free. But only when you go inside. The sign says pay upon arrival. I have emailed the parking company but nothing back so far. Why is the sign there ?? 3 night stay room not cleaned

Shower curtain hanging off. Dirty towels on rail.

It was a quick stop. The room was fairly basic as priced but comfy and good value for money. Had a nice view of the bridge and gardens and a lovely breakfast in the morning

.friendly place would stay again

Room was a little tired need some renovation to upgrade. Holes in the carpet and bath panel warped. Dinner service was shambolic. We gave up and went out, as another couple had been waiting 1hr 10 mins for food. The poor lad behind bar was trying his best to take orders but nothing was coming out of kitchen.

It was very well placed to visit centre of hull

Everything was good hotel and staff

Stayed here before when it was the Hallmark hotel, now it's privately owned and operated using the Best Western branding. So the fundamentals remain in place and it's not bad but it could be improved and fairly easily as well. Staff numbers must be tight so reception is not manned that much. The hotel entrance is all fine but as you progress deeper into the building the state of the carpets and corridor maintenance can easily be improved. We were in room 32 so down in the depths a bit. The corridor store room doors are battered and in need of a coat of paint, the carpets need an industrial clean and/or replacing, quick fixes which would bring the standards up. Similar story in the room, some nice touches but then marks to the plaster on the walls on the edges, bathroom ceiling paint peeling off, worn carpet areas in the corners. Easily remedied though, just employ a person to bring the main areas and rooms up to scratch a bit and you could easily charge more. Bit of filler, coat of paint and a carpet cleaner - job done. Breakfast as well, for £15 the quality of ingredients needs to be stepped up a bit. Poor quality sausages are a sign of corner cutting to the detriment of the overall offering. It's a big site and obviously cash is tight but a bit of targeted investment would increase revenues.

Comfortable stay