Legacy Rose and Crown Hotel

The receptionist was very friendly and the room was good The only issue is seeing a toilet roll around two thirds empty in the bathroom. There are all sorts of issues with that: - It is unhygienic - It comes across as mean and stingy - It is offputting as it makes it feel like I have walked into someone else’ hotel room - It means that we only have one toilet roll for our stay, which is not the norm in hotels. I suspect that the current composition of the survey questions may be part of the problem - I see there is a rating for eco credentials. To an eco zealot, the idea of sharing someone else’s toilet tool might be appealing or desirable, so if you are giving this demographic major sway in the scoring process it will inevitably lead to situations such as this.

Beautiful view of the River Avon & Salisbury Cathedral. Amanda at the front desk is AMAZING! The restraunt staff are wonderful and offer choices for people with allergies, ie/ gluten. The mattress could use replacement but was still decent (squeaky when you turn at night). Damp smell in the room. Hotel is historical & charming. I would stay here again and am very picky but enjoyed it even though I would prefer a better mattress and better room scent.

Great location for the city centre. Beautiful room but noisy from hotel machines. Slow to get seated for breakfast and a lot of waiting for food to be replenished.

Had booked a junior suite. Was disappointed even though the room was big. The decor was dated very old fashioned and tired. That goes for the whole hotel. For a four star room they don’t service the room each day unless you leave a tag outside the door every hotel I have stayed in does this without that. Breakfast for two days running was a nightmare it’s self service they run out of food and takes and age to refill. Coffee was running out staff are charging around like lunatics trying to clean tables and refill food. It would seem as though they only want to cook the minimum. On leaving we were not asked how was our stay. I think they would know the answer. Overall if it was 3star I would say it wasn’t to bad

Convenient to Cathedral, pretty area around hotel, hotel itself a little dingy, wanting upkeep, paint.

It is a nice 14th century hotel. Our room was quite unique. The restaurant and bar are on the river. Very nice.

Excellent staff, quality and quantity of food and a reasonable price.

The check in process was straight forward, until they required a card to charge £25 for a deposit on an already paid for room. This charge is not a pending, but a full charge. Hopefully see this back in 10 days. The restaurant was lovely, food amazing if not a little expensive. The room was large, but very tired. Cracking paint on the ceilings, rust on the shower curtain rail etc. slept well enough, but on checkout, was informed there was £5 to pay for parking! Nowhere on the app or the car park itself does it mention a parking charge. The app actually states free parking! As a regular hotel user, I would probably not stay here again, too much faff

Adequate

Excellent location, easy parking. Very friendly staff. Good food choice. Good value.

Friendly staff superb room. Great location xx

Staff were extremely friendly, knowledgeable and helpful. Room was easy to find and was comfortable and peaceful. Service in the restaurant was excellent, we were not hurried but neither were we left waiting. Well done

The building is very old and quirky. We had a double room and it was very spacious, even with a 3rd bed added. The breakfast was delicious and the restaurant/bar area has lovely views over the river. The hotel as a whole could do with a good dust and the window sills needing a clean. Despite this, I would happily stay here again

We really enjoyed our stay thank you. Staff were helpful and attentive, especially to my dietary requirements.

The hotel was set beside the River Avon. The view was very pretty and quiet. A boating service operated independently from the hotel. An evening boat ride in the summer sunshine was excellent. The evening menu was varied and the food was delicious. The hotel is in need of an update in some areas but I think this is reflected in the price. Salisbury Cathedral is a 10 minute walk away. We enjoyed our visit. The location is perfect. Would recommend.

Sheets were clean but the room & hotel felt extremely tired and unclean. The bottled water in the room was a reused glass mineral water bottle that had been refilled. The bathroom had hairs in the sink and generally felt dirty. The receptionist was very nice and helpful; not so the senior lady in the restaurant.

The setting was superb the accommodation and facilities ok but overall it appeared tired and in need of tlc

An excellent base for many attractions. Nice room perhaps in need of paiinting but well appointed. Lovely restaurant and great breakfast. They do need to prepare for busy periods and cater accordingly. Nice staff. Very helpful.

It was a terrible experience our room door looked like a cupboard door and when we entered i am pretty sure it used to be a cupboard as there were no windows. There was a skylight with no blind which woke us up at 5am....

The hotel is nice building in a lovely location so the potential is great. We were in a river view ground floor room, with patio, a good start. However our relaxing weekend was not to be. It turns out that the walls are thin, at 6am we could clearly hear the occupant of room 12 on his phone, you could almost hear the replies too. Then the room above had a thin and creaky floor and from 6 am onward we heard every step and movement this made restful sleep an impossibility. We did register the issue but as the room was full with wedding guests we could not be moved. Further more we were only 20ft from the wedding event room which was very noisy until a little after midnight and guests used the lawn directly in front of our window to congregate. I have no issue with the wedding celebration but as we were not part of that group we should have been placed somewhere more remote.