Macdonald Berystede Hotel

The spa is lovely, and staff were helpful. Breakfast good. Some areas of the hotel look as if they need a little renovation.

Beautiful hotel and facilities. However, was kept waiting 10 & 15 minutes respectfully on both occasions I visited reception. There wasn't a queue, it just wasn't manned at peak evening times which I thought strange. 2 male members of staff entered our room unannounced whilst my partner (a female) was getting dressed, prior to the 11am cutoff. Outrageous.

This is a nice hotel, although quite dated. The heating in the room took sometime to warm it up & the hot water wasn't very hot. Also I asked for a quiet room but was given a room next to the roadside which was quite noisy. The gym facility is good; but I cannot comment on the spa as I didn't use it. My meal in the restaurant was very good & the bar is quite nice & cosy.

Rooms small and dated - Bathroom needs painting and shower leaked. Everything else is fine

Loved the facilities and the restaurant menu very pleasing with very attentive staff although we were disappointed with the poor communication regarding arranging a late check out this issue was resolved as the Manager Mathew did leave us feeling happy as we departed as he took the trouble to explain the situation Based on our experience we will certainly stay again Highly recommend this hotel

Goods clean nice staff

It was simply awful. The hotel is completely run down, stinks of staleness everywhere. It is desperately in need of a lick of paint at the very least. Our walls were peeling, the furniture in the room was dusty and crusty. We dared not sit on the armchairs which had the fabric clinging on for dear life. Was so upset - had New Years Eve ruined by booking here. Having been for a spa day at this hotel two years ago - I was so looking forward to staying for the first time and had the worst experience. At breakfast we had to queue up for 40 mins, had to ask for drinks and waited another 30 mins for food to be replenished. I feel for the staff who were all nice but exhausted and embarrassed by the shabby hotel. The owners need to sharpen up. Simply awful, desperately wanting a refund for a miserable stay.

Staff was excellent, food was good too however the room was a bit dark and being put into a disabled room…….wellness section was okay however they should provide more individual changing rooms as this triggered my anxiety quite badly, having to change in front of everyone into my swimming suit and back again while people was staring at me was pretty uncomfortable.

Overall an excellent hotel. Pleasant staff, easy parking, nice bar, very comfortable bed.. breakfast nice. Only downside was traffic noise at night.

Nice building and spacious room. Bathroom tired and basic. Fire alarm went off late one evening and in the morning. Breakfast was nice but the staff were clearly not a well oiled machine. Asked for tea and coffee three times and they kept forgetting. Parking was also not easy. We did not use the spa facilities.

Leisure facilities good room was very dated and not clean

Nice countryside hotel with good service and atmosphere.

The gym and pool are very good. Plus the property ground are nice. The room was fully functional but is a little dated.

We have stayed at this hotel before but this time we were given the wheelchair assessable room and it was definitely below the usual stand of their rooms.

Lovely stay, some guests with kids aren’t the most considerate.

Enjoyable stay breakfast was sorted for me as a coeliac I worry about cross contamination at a buffet breakfast but the staff cooked me some bacon separately and I had GF bread, shame the evening menu was gluten all the way!!

Lovely Boutique style hotel and nice spa facilities. Stayed on for spa day with friends for birthday celebration. Lunch included in package was great value but served luke warm. Only real negative point is being able to contact the hotel prior to the stay - no one to answer phone in reception or spa area.

Great place to stay and excellent spa facilities

Unfortunately the two night stay was disappointing. We arrived late, the parking is terrible...difficult to get in and out and very small spaces. We could not park the car at the front of the property to unload as there were cars all over the place, so we had to do several trips as we had a lot of luggage. There is no cart or porter to help with luggage. We were hungry when we arrived but they stopped all food service at 9.30pm. The room was cold, very dated and worn. The bed was uncomfortable, and really hard. There are two ugly old chairs by a small table with stains and no cushions for comfort. To top of the terrible standard of the room, the noise was ridiculous. People walking past our door after 11pm talking and laughing really loud, and the noise from the the room upstairs kept us from sleeping. They were not being noisy but we could hear them walking around the room as the walls are so thin. It was as if they were going to fall through the ceiling. Our room was 107, terrible noise, terrible room. We are having to stay in hotels for the next few months due to moving homes, we will not be staying here again. On a positive note, the restaurant was nice and the staff were lovely. The gentleman at check out this morning was rude. The entire hotel needs renovating and updating.

Disinterested staff