Mercure Norwich Hotel

Firstly the staff werent aware of the reply to the email you sent. It looked really tired inside and out. The carpets were worn or stained. The bar carpet was rucked up. We ordered coffees and got called to the bar to collect them, whereas normally they would be brought to the table. My wife asked for vegan sausage and a runny egg, as all the eggs brought out were firm. The sausages were under cooked and the egg again was firm. We were very disapointed. Apart from being charged more per night and breakfast than was being charged on the day. You need to refurbish soon or you will miss out on people staying there on a regular basis.

Perfectly reasonable for a one or two night stay.

It was a good trip to Norwich unfortunately the room in the hotel was very warm and i had the worst night

Friendly staff good breakfast

The mercure’s rooms are comfortable, have air conditions, lovely bed, and Nespresso coffee in them. The staff were very friendly and helpful. To go into town in the evening you do need to use the cab service (details at reception) The hotel is an older building in an industrial estate.

My son and I booked this hotel, so we could access the pool and spa as advertised. Apparently on arrival, we were informed these are no longer in use !!

No lift for 1st floor

Clean and tidy , food was ok bit short staffed in the evening o e member of staff doing the reception and the bar and the food was a bit over priced for what it was , was nice quiet hotel though and served its purpose

It was as we expected.

Had a lovely stay here will return food was very good and bed very comfy

Room was ok as hotels go. Basic but clean with everything we needed. Breakfast was disappointing. Cooked food looked as if it had been standing for hours. They ran out of butter on the first day so we couldn't have toast. Second day said the same but when i complained miraculously butter appeared. Cold food ham cheese and fruit were from the day before and was dry and brown. Couple onthe next table were told it was fresh but it wasn't

Although we paid to upgrade our room, it was a large room but, it only had one chair, so one of us had to sit on the bed. Also, the toilet did not flush properly, the security chain on the door was broken and the bolt would not lock the door, lucky you need a key card to enter. The staff were, however excellent, I hope they sorted out terppm issues after we left.

Good location, good price, but there was a lot of noise at nighttime!

Hotel is located 2 to 3 miles from Norwich city centre. Plenty of car parking available. Buses 28, 29 and 29X all leave near Asda to the city centre. Buses are frequent. Staff at reception and in the bar were all very pleasant. Room was very clean, as was the ensuite. It was very quiet at night, and the bed was comfortable. Breakfast had lots of hot and cold food options. Plenty of hot and cold beverages available too. Overall, I would definitely recommend staying at Mercure Norwich.

Old. Outdated , poor service, too far outside city

Stay overall was fine, hotel staff very friendly, clenliness as expected, door key stopped working 3x within 3 nights, bed is not comfotable

All good

A quick trip to vist some friends and stayed in this pleasant hotel. A good standard hotel and a wonderful breakfast.

No tea making facilities in the room. Only one chair for two people. Dinner was rubbish, a bought-in pie with de-frosted peas, and a much depleted wine list. Overall the hotel gave the impression that it was past its best and had no wish to improve it. A dump, in other words.

Room size was certainly not 21 sq m as mentioned. It was much smaller. There was no bedside table at the other end of the bed and no power connection option as well. The bedside table was only on one side and had caused inconvenience. The location is good and the stay otherwise was peaceful.