Merit Kensington Hotel

Very clean but bathrooms are far too small, rooms are noisy. They have a nice feel and are fine for a short stay.

Excellent location, staff really helpful.

Great hotel

Nice cute room small room. Definitely perfect for 1 person. The room heating I had trouble with. Got too hot then really cold. Overall I enjoyed my stay

Location is close to the public transport. If you have a heavy luggage is not really handy cause you have to reach the reception thru stairs .. FRIENDLY STAFF !! stayed in a basement room unluckily got a room smells like sewer😳😞… ( came late at night and can’t get any other room) Gladly stayed only for a night.. I did let the staff know that the room smells like sewer.. I hope they did something about it..

This place was very clean and neat also very close to the underground public transportation

Told me 15 minutes before check in that we could no longer stay there and had to go to a different hotel in a different area.

Quite recently renovated, clean rooms and property. However, rooms were rather small, lobby area was small and overall had limited facilities.

Near a subway stop. The room was a little small - but that was to be expected in London. Room was clean, updated lighting and HVAC controls. Nice neighborhood

Great hotel. The staff at the front desk were amazingly helpful. We left a pair of jeans behind and they sent us a picture and gave us options for their return. Thanks for everything!!

The front desk was aware that the elevator was broken and expected the guest to carry their luggage to carry their luggage up and down the narrow spiral staircase. The carpet and the drapes in the room were filthy. Room stunk. The front desk clerk was indifferent when asked to remedy these issues. This hotel is not a 4-star and should not be considered by the more mature and experienced traveler. In short, false advertising.

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Avoid at all costs !! Horrible experience. This is a scam. We booked this hotel for 7 days but they gave us a room that resembles a prison cell and with Double bed and no room to put our luggage, let alone put a baby bed in the room !! Despite that, they refuse to refund the entire stay !! This is illegal. I will press charges.

Wonderful stay!

The bed was covered in someones or dogs hair, told the reception and all they said was we are sorry, didnt offer any kind of revolution and didnt really seemed bothered after showing pictures, easy stay not bad for location but that was the only plus

This was the second year in a row staying at the Merit. We loved it so much, we came back. It's very well located and the staff is friendly and it's also very clean.

Great location and beautiful, clean, large rooms. Couldn’t have asked for better

Great location and large bedroom. Bathroom very small for 2 people. Breakfast very good.

Traveler beware - this hotel is next to a primary school, and my room shared a wall with the music room. Every weekday morning at 8am I was greeted by the "charming" plonking of a piano and 30 schoolchildren singing Disney songs at high volume. This is not the hotel's fault, but it IS something to be aware of when booking rooms. I would have requested a room change, but as I was in town for business, I was usually already awake by that hour anyway. What I do blame the hotel for was the thick smell of musty damp in the room - I had to buy a perfume spray at Boots just to mask the odor. Perhaps because there was no fan in the bathroom to vent the shower steam. Additionally, the shampoo and body wash bottles were low-quality mismatched brands clearly from the 80s. For a four-star hotel, I would expect better product, or at least product all from the same provider! Instead, it felt like they were just using up whatever ancient bottles of body wash they had on hand. Finally, the breakfast room is quite small, and though the staff crams you in there (often sharing your table with other guests), it is not adequate for the morning rush, so make sure to arrive early otherwise you may have to wait for a table to open up. Breakfast options were very basic, and often were not replenished speedily enough to keep up with the crowd. To me, this is in no way, shape, or form a four star hotel.

A bit mean on the check out time, hotel staff knocked our room door at 11:10 am while we prepared to leave the room for checking out. Hotel location is very good as it only takes 5 minutes walk from Earl’s Court Station.