Novotel Ipswich Centre

We were pleasantly surprised by the quality of our room and facilities available in this hotel. The staff were equally polite and extremely helpful. The restaurant menu in the evening was quite limited, but the helpfulness of the waiter forced us to still stay and eat what was on offer. Breakfast was excellent. Overall, it was a real positive experience. Thank you.

Just spent the day here on a course. Got served a cappuccino by a very nice young lady, very good service and polite. Didn't have much interaction with staff members but what I did see was very professional by all concerned. Keep up the good work 😃

Rooms have been somewhat recently refurbished after the hotel was used for immigrants. Feel like the decor is missing something though it is fresh and pleasant enough. The reception staff were on most counts unwelcoming, unfriendly and just didn't seem to care about our experience. It was like talking to zombies from Shaun of the Dead. The only exception was the guy that helped us when the car park that we'd paid to park in was empty, he was lovely and very polite. Breakfast had 2 staff walking around coughing, sneezing and sniffing. One guy sounded very unwell. The food was at best lukewarm and really not up to much. Overall not worth the cost but in a pinch would return.

Unfortunately the hotel canceled my booking made 5 months prior to my planned stay at the hotel. My booking was cancelled with three weeks notice meaning that all other discounted advanced bookings at other hotels were no longer available. The hotel offered no assistance to find another hotel nor any compensation. My booking was cancelled in favour of a client wanting ‘exclusive use of the hotel’. I suspect that this means fans/members of a visiting football team.

Nice size room, like everywhere, short of staff. Placed beside a busy roundabout although the noise was not too bad. £7 per night carparking fee. Car park was very busy but hotel seemed very quiet. Great tasty breakfast, only one waiting staff to check in, clear tables, replenish food etc, worked very hard.