Premier Inn St Albans City Centre

Very understaffed. 3 young people to deal with reception, bar and waiting on tables with no direction. They did their best but we waited over 2 hrs for our meal one evening having been told to book our table for 7. A serious lack of chairs in the lounge. Bed comfy. Decor acceptable. Parking nearby.

You can't open windows. They're fixed shut. The location is great, breakfast was good but it was super busy and maybe short of staff? People were having to wait for clean cups and cutlery. Location is brilliant, but there's no free parking. You just can't open your bedroom window, so no fresh air.

Many time visited and always feels welcome here. Lovely chat with staff. Rooms are clean tidy always. Food is delicious, restaurant is cosy. At the bar Callum is always look after everybody very cheering and lovely to talk to him always. Great service.

We booked into this Premier Inn for a funeral we were attending near by. Good location and a great breakfast. When we arrived in the evening, one of our conjoining rooms had been given to someone else, despite us phoning and booking it weeks in advance. We were finaly given separate rooms opposite ends of the corridor for myself, my husband and kids. When we did get to our rooms, the bed wasn't made. The rooms we had smelt of mould/damp and the bathroom was not all that clean. I can't fault the staff though, they were so apologetic and did everything they could to rectify the situation. Including a lovely note from the hospitality manager Callum, (give them a payrise!!) Callum gave us some chocolates and biscuits as a sorry which was a really lovely gesture. On reflection I'm not sure we would stay there again, due to the smell, all our clothes smelt of damp when we got home.

Can't fault this place. Location is spot on in city centre but no noise at night or at any time. Staff on reception and at breakfast are also friendly and helpful. Food at breakfast was really good, fresh, updated, and plenty of it. My guest was a veggie and asked chef for veggie sausages, and he brought it to our table when ready. Fresh fruit, yoghurt, full English, cereals, pastries, pancakes, and crumpets. Definitely stay again.