Radisson Blu Hotel, London Marble Arch (formerly Sussex)

Good

Very nice staff were great

Recommended

The room are very small. Entering to the bathroom is extremely difficult. You have to enter next to toilet to able to close the door

Great stay

Good location and convenient to high street shopping. Safe area. Hotel is clean and overall okay. We requested for two single beds but there’s no available. We were given double which is small for a double. Still I don’t mind staying at this hotel again in future as location is really good.

The area is great near Hyde park and Oxford Street .

I recommend it

I didn’t sleep well due to a faint noise in the room. I couldn’t understand where it was coming from, might have been the aircon. I was in room 421. Also the adjoining room the guests were noising. The breakfast how was very good

Room was tiny and the bathroom was even tinier. Disappointed at the bar closing at 10pm - staff were not very helpful at all

Perfect for after our night out in London. Very central, shower good, nice towels, comfortable bed.

Very good from start to finish. The staff were friendly and the room was very comfortable. I would definitely recommend this hotel and we will stay again soon

Property seems really nice. Room was very tired and needs a bit of love. Carpet all ripped near door. We did really like the hotel. Staff all friendly.

I have been becoming very disappointed in what has happened to a once pleasant and welcoming place to stay. I was disappointed in the check in process last September when I was there, but this time it was even worse. I had responded to an offer through the hotel to upgrade the room, which I took as even though it was a business trip my husband was accompanying me. On check in I asked if that offer had been applied and was told it was. Upon getting to the room assigned, it was a 4th floor attic room with small low windows. It was dark and sparsely furnished. On my previous visit I had asked that I NOT be given a 4th floor room. This made me very angry, and when I spoke to the front desk, I informed them , that not only did they offer me an upgrade they showed me the room type I would be given which was on the 2nd floor. The person on the desk immediately changed the room, not acknowledging anything I said, which tells me if I were a stupid traveller, she would have pawned off. A bad room for more money. I have stayed in the Sussex for more than 10 years. to return and have no ne look at preferences or concerns from a Pryor trip, just tells me management doesn't care about the guests. Through the earlier years there was staff to greet and help with bags, this is gone. There used to be a manager present during the day. Now it is simply a bunch of girls that look like they are still in training. To finish, you have lost a long time customer.

Friendly staff, excellent location and very clean

It was a good hotel. The room has everything we need including the small fridge which is very useful. The complimentary fresh fruits are a nice welcome. The staff are very nice and went above and beyond to help us.

Very small rooms and VIP status not even acknowledged or mentioned at check-in and for the cost of the room well over priced.

the staff was amazing and it was nice having a restaurant onsite.

Great central location close to shopping and Marble Arch tube station so access to everywhere via the tube network. The hotel is a little tired in places but they are undergoing a refurb so that should be sorted. One quibble - in our room there were two sets of steps so yes we did trip up a couple of times and there are no power sockets by the bed so we couldn’t easily charge our phones.

Everything about the hotel was almost great - the breakfast, staff, service and location were excellent! 20 min walk to the London palladium. The hotel is a little strange though - the corridors are soooo small and our room was facing out to an empty square space below and some kind of office building opposite - felt a little oppressive - but hey we were only there for 1 night so definitely served its purpose and everything else was fab.