Sure Hotel by Best Western Reading

Really comfortable and clean. Staff lovely. Only thing I would ask for is a glass for water as there were only small tea cups...otherwise brilliant

Good service helped this basic, tired hotel. Looks though it may have been great in the 1990’s. In saying that, it’s fairly priced, cheap even and the customer service is good. It also gets additional praise for the one tap bar ( fosters ). Ok for work digs, don’t take the Mrs.

Loved the architecture of this place. It is old so has its issues, but the rooms i was in were newly remodeled. The first room had some plumbing issues I brought to their attention immediately but it was Christmas and the next day way Boxing day so told them I understood if someone wasn't available right away but I never saw or heard from anyone and by the third day the issue spread from just the bathroom sink to all drains. So i had to bug them again and they had me move to a new room and gave me free breakfastvouchers for the remainder of my stay. I moved into the new room and didnt end up staying there that night and came back to the heater dripped water and soaked one of my shoes, it was the newest remodeled room but obviously still working out some issues. They offered to move me rooms again and i declined. The heater was working and i was able to dry my shoe on the bathroom heater by the time i was leaving. Staff was always very nice and attempted to keep making my stay a good one. I only used 1 of the 3 breakfast vouchers but the food was great and lots of fresh stuff at the buffet part of the breakfast.

Great value. Comfortable room. Helpful staff

Brilliant place to stay for family of 4 adults! Even had a microwave and fridge in the room, and plates and bowls and cutlery. Wasn’t expecting that! Really good value for money with 3 proper beds (not sofa beds)! Would definitely recommend. Really friendly guy checked us in.

The staff were all fabulous and helpful but the facilities were somewhat "tired" and basic for the price. It served my need of somewhere to sleep.

Service from Katy at check in was incredible very helpful, chatty and smiley. Room was too small for a family room, heating on full with no way to adjust down made the room incredibly hot and uncomfortable. Overall room dated and in need of maintenance. To be fair to Katy she did offer to move us following feedback however it was late at that point and the child was asleep. Sure/best western id say are competing with travel lodge and premier inn and unfortunately for the same sort of prices this property does not compete. Service great let down by property.

Staff were really friendly and helpful. Breakfast was good. Bed was clean and comfy. Free WiFi. In our room, everything that you would expect to be cleaned daily was cleaned to an decent standard but bit of mildew and whole thing could do with some TLC in terms of condition of building interior, fixings, fresh air and deep clean.

Detail is in the title really. It’s convenient, city centre location with ample free parking. Walking distance to city centre, uni campus and the train station. If you’re looking for cheerful, wallet friendly accommodation this is ideal. No frills but shouldn’t be expected at the price point. I stayed with my two nearly adult daughters in a room for three. Tight fit but we’re close :)

Room and breakfast was underwhelming. Nothing particularly bad and was okay for the price, but just a bit meh. Room was in a separate building to the rest of the site and didn't feel completely safe. Bathroom was very small and felt like it was in a converted cupboard rather than a typical hotel room ensuite.

Not the Best Experience. The windows definitely need better draughtproofing, as you could feel the wind coming through. Thankfully, the radiators were effective enough to keep the room warm. The kitchen in our apartment was lacking some basics, like extra glasses or anything for washing up. While the stay was manageable, these issues make it unlikely that I would choose to stay here again.

Charming hotel very close to many amenities and 15 minute walk to the town centre. University of Reading is 10 minutes walk. We really enjoyed our stay

Ee had an amazing stay, the rooms are clean and decent.

Basic accommodation at a basic price. Not pretty, but comfortable and clean with in room facilities. TV (not smart) screen was faulty in my room

The room was cold and the central heating is on a time that the hotel owner can change. The windows were single glazed, droughty and ill fitting ie rattling in wind. House cleaning every 5 days or on request!! The so called hotel is actually two building away from the main hotel.

This is a budget hotel and is a good example of that. The small room was fine for the price. The double bed was very comfortable and we got a good nights sleep. The breakfast was really good. So for the price you pay it is what is expected. Unfortunately, there is one downside, the staff need to be more welcoming. Over the two nights we stayed not once did anyone show any enthusiasm or welcome us with a good morning and a smile. When we arrived back after a day out, no one smiled and asked if we had a good day. On check out we weren’t asked if we had enjoyed our stay. When we arrived for breakfast the first morning, I thought the man serving us was a maintenance worker. No uniform, he wore jeans, trainers and a fleece. When you arrive for breakfast you were not taken to a table, you were not explained how breakfast worked and again no enthusiasm. It is a shame as these are basic things that could be so easily rectified.

There was no one to help carrying luggage. Welcome desk officer was good. Lift condition is horrible. Complimentary breakfast was not included. It must be included.

Small room. Cosy some would say. Own private bathroom, tv. Microwave, fridge. Everything you need. (All in one small space though) Very quiet always a plus. Didn't eat here, I was away before breakfast 7am. Smallest gym in the world, no weights. Only one machine to work out on. Glad no-one else was in the gym as I only booked for the gym.

Basic, no frills. Rooms very dated, especially bathroom. Breakfast not great. Excellent location for university though not worth the price.

Good value for money