Ten Manchester Street

Nice place in central London

The staff are very friendly, location great. Enjoyed a wonderful stay and will come back again. The only issue is the rooms are tired and could do with a refresh. The bed mattress could be more comfortable.

Overall we had a comfortable 2 nights and slept very well. The staff were friendly. Location was very good being very central. However, after check out and arriving home I found that they had not removed a pending amount of £325.00 and have since needed to contact my back to remove it. They also took an additional £26 from my bank which was a service charge. On leaving I had requested not to pay this charge and they agreed not to take it. I have been promised that this will be repaid, but as yet this has not happened. To summarise, a nice place to stay, but advisable to check your bill and bank to be sure payment is correct. Make sure you have not been charged any extra payments that you have requested not to pay. I have not ever given any establishment a poor review before but what was an enjoyable couple of days was marred by the stress of trying to sort out the disorganisation regarding payment etc.

Great location for our City break stay Good Breakfast choices available Friendly attentive Staff.

We loved this hotel and would stay there again. The bed was so comfortable. It was clean and airy, and had plenty of room for our luggage and for us to sit and enjoy a drink. Our only complaint was the hot water level, it was medium-warm at best.

Lovely entrance hall spoilt by spell of cigar / cigarette smoke. Room needed some refurbishment.

Beautiful little hotel! Amazing location. Wonderful staff.

We enjoyed the property. We stayed on the third floor. The room was clean, spacious (especially by European standards) and the staff was always polite, professional and helpful.

I have used this hotel a lot in the past and has been very good but the rumour had on this occasion was not very good, the bed and the mattress were very small and very uncomfortable, the breakfast has now become a bit of a con also . I did say something to the girl on reception, but she looked at me as though I was speaking Japanese, I think I will get this hotel a break for a few years.

Ten Manchester St never disappoints - it is our go-to hotel whenever we’re in London. The staff are warm and friendly, and the location absolutely cannot be beat.

Excellent location, really nice place.

Area was very good. Staff friendly. Room very small and needs updating

Always great to return for another stay here.

The property seems tired in parts and my room had a funny smell. The staff were attentive and helpful but the bar and restaurant prices were expensive so I ate all meals locally. Even the tea and coffee was excessive. My room didn’t feel the level of superior luxury I am used to in this price range

The property is well kept and very clean. The staff are extremely polite and eager to please. The property is about 15 minutes walk to the Baker Street underground. There are numerous restaurants and pubs along the route to the underground. The full English breakfast is substantial and well-prepared. My only complaint about the property is that the mattress was too soft (for me). More than that, the mattress seems to have been of poor quality, so that for someone my size (100 kg), the springs could be felt. The hotel tried to resolve this problem by supplying extra padding on top, but it gave minimal relief.

4th stay here. Excellent and professional staff 24 hours a day. Great choice every time.

Rude staff. Worn furniture. They try to charge a ‘service fee’ upon checkout which is deducted off your £100 deposit (which you have no option to put on hold, despite not having any intention of making use of the minibar). No idea what the service charge relates to. The ‘service’ by no means justifies an additional fee and the hotel cost per night covers what one would expect as service. Unless you check your deposit charge refund you will be charged this service fee. I was told that I was not present at checkout, however I had checked out at 9am and left my luggage for later collection. Stayed here twice before but this is the last time. Having stayed at 5 other hotels in the vicinity, I’ve found there are much better places than this.

It looked like we were in a disabled room. Bathroom had seat and rail.

Loved it! Great value for the amazing location. Some of the best shopping and restaurants just steps away. Would recommend.

Reserved two rooms with breakfast included. The hotel totaly denied this and did not let me have breakfast. In the hotels.com booking its clearly stated breakfast included.