The Park City Grand Plaza Kensington

Only issue its parking are around

Overall good.

Had a great time. Rooms are of great size and bathrooms are pretty big. Anything we needed, within minutes was delivered upstairs. Overall, great experience.

Nice

Excellent location everything was superb during my stay.

We enjoyed our stay, the area was very nice and the bed was very comfortable!

A bit dated but very good for the price. Only downside is not much pay and display parking there and it is expensive to park

Very comfortable. Needs a bar!!😂

Our family of four were very comfortable in the large family accommodation. Clean, quiet, easy walk to transportation.

Good location within easy walking distance to Earl’s Court and Gloucester Road underground stations. Excellent Sainsbury’s grocery store next door.

Vanuit de Metro 10 minuten lopen. mooie kamer, ontbijt hebben wij niet genomen. zeer vriendelijk personeel.

The room was nice, but the beds were very uncomfortable and very firm. The WiFi was very spotty in our room.

Excellent accommodation in a nice area. Very clean and warm. Powerful shower

Great area..average/old property and furnishing.

This place is wonderful - great neighborhood - walking distance to the tube and a lot of great eateries close by! The room was immaculate and the staff beyond kind.

It’s definitely an older building there are many much needed updates. However, I had a very pleasant stay and the stuff was so helpful and kind.

We arrived at the hotel after being awake for 28 hours. We were exhausted and just wanted to go to sleep in our room. However, when we got to the room there was no heat, ie the vents weren’t working, and because management obviously knew it wasn’t working, they had placed two crappy electric oil heaters in the room. Despite this half hearted attempt to heat the room, the small heaters were hopelessly inadequate as the room had 15 foot ceilings. The room was freezing. We went down to the desk and complained, and they said they knew about the issue, saying it was “limited.” However, they weren’t very apologetic about it. We asked to be moved to another room, but staff didn’t really want to comply, saying it could be arranged for the following night. Also, while we like a firm bed, this was by far the hardest bed we had ever slept in. We complained about it as well, and a couple of thin toppers were brought up. Staff informed us the beds were exactly the same in every room. We decided to leave but we weren’t guaranteed we’d be refunded for the remaining two nites. Apparently that was up to the discretion of the reservationist. We never heard back from them as promised, so we called the desk in the AM and inquired - they knew Nothing about it and apparently, the email they had promised to send the reservationist was never sent. Finally at the 11th hour (literally, ie checkout time,) we heard they had deigned to refund us for the outstanding two nites. Never. Going. Back.

Room size is relatively large. Easy walk to Earl's court station. Pillow has bad smell, but staff was quick to offer replacement. Missing a desk lamp, but staff was willing to find me one after two calls.

Perfect!

The room was very clean but it was very hot. The staff did bring us a few floor standing fans to make the temperature more bearable.