Uno Hotel Heathrow Windsor

On arrival I waited at the reception counter for a while as the receptionist was out the back on his phone and didn’t know that I was there for 10 minutes. When the receptionist appeared he was friendly and checked me in then accompanied me to my room & let me in. When he left me I had a look round and soon realised that the room was filthy & pretty much everything in the room was broken. The bathroom was absolutely disgusting & the shower was unusable for anyone taller than 2ft. To add to that the radiator was on full and the valve was broken so it couldn’t be turned down it was unbearably hot. I could say a lot more but you get the idea. I stay in hotels all week every week and this was the worst I have ever seen. So with all this in mind I went back to reception and asked for a full refund for the 2 days and he said he could show me another room so I agreed to have a look. The next room had an ok shower room and wasn’t as grimy as the first so I agreed to stay. It was fairly comfortable but very noisy from other guests who seemed to be in and out constantly slamming doors and very loud talking and shouting. I don’t think it helps that there are big gaps under the room doors and the sound transfer straight in to your room & this is also a fire risk. I stayed 2 nights and was woken up on both of them. It feels a bit like people live at this hotel the communal entrance & stairs and filthy, it looks like it hasn’t been cleaned for years. Definitely a 1 star not 4 as advertise

It is at best a hostel! Nothing works and it is dated, dirty and not a hotel worth staying in.

Absolutely shocking accommodation. Please avoid.

Room was dirty and in poor condition especially the bath and carpets, heating didn’t appear to work either, tried to call reception multiple times but no answer and send them a message via the hotels.com app but no reply, wouldn’t stay here again.

This is NOT a 4 star hotel, it’s a guest house with rooms in horrible states which look nothing like the pictures. The wifi was not working at all and the water in the shower was freezing cold, very disappointed.

Was not how expected

We didnt actually end up staying in this hotel as there was a leak in our room so we were moved to the mecure heathrow. The service in the mecure was awful, staff uninterested in guests and more interested in their phones. The 2nd night we were kept awake most of the night due to loud music. We tried ringing reception numerous times but no answer and no one available on reception the following morning! Breakfast was cold, toast took forecer to toast and what i can only assume was the restaurant/hotel manager was just stood around on his phone, no meet and greet, no 'how way your night/stay' would never stay at the Mecure Heathrow again

Good location. Clean room. Comfortable bed. Good value. However a hole about size of golf ball ran above door lock and handle all the way from room side to corridor side meaning anybody could look directly into the room and see the whole of the bed.. Curtains behind bed left a gap so anybody walking in lane to car park was able to see top half of bed. Additionally as hotel booked re early morning flight the room 101 backed into entrance to car park so until late evening security lighting was going on and off.

We arrived late about 10pm but the staff who greeted us were friendly and showed us directly to our room.The room was very warm, it didn’t have an outside window, the window went into the conservatory, so we found it difficult to keep cool. The bedding was clean and the bed comfortable. We asked for a triplet and the extra bed was a sofa bed which my son said was ok. The bathroom could have done with a little talc in places but was clean overall. The restaurant next door was fine for a drink, we had eaten so didn’t taste the food but it smelled amazing! Parking was easy too. We took the bus into Kensington for Olympia from the road outside the front of the hotel £2 single per person! It was a bargain!

Staff were very helpful when we arrived, receptionist took his time to show us to our room and carried our suitcase. Lovely room, and very clean. Got woken at 12am by the room next door, very loud for around an hour and slamming doors. Our shower overflowed, which used all of our towels to soak the water up. I went to let the receptionist know the next morning and they said they would sort the shower, and they would have a word with the rooms next door. Shower was sorted whilst we were out, and that night we didn’t hear anything from the other rooms. The only thing I would say I was disappointed in, is there wasn’t any housekeeping all weekend. Overall, a very pleasant stay and would use again.

The manager was rude and was not bothered that we were unhappy

I recommend!!

Enjoy our stay. Close to Windsor

You could hear everythin from the room. As it was a huge gap between the door and floor. Toilet was dripping

It's very clean.

Really liked hotel,bit cheeky asking for another £10 to park my car,but worst part being made to exit the property at 3.30am because of the fire alarm going off in the other separate part of the hotel really annoyed me ,hope I get offered some sort of refund or discount but won't hold my breath

They do not look after there guest I had to ring early hours and beg them to put my central heating on. The service was very poor

This stay was pretty bad. 1. Internet didn't work despite discussion with Front Desk 2. Intercom didn't work despite discussing with Front Desk 3. Bathroom was not clean 4. Door's lock was not working 5. Got a room in a kind of an extension which had very thin walls. Noise from other rooms was disturbing throughout the stay 6. Shower didn't work 7. The door of the building was not locked

To our surprise this hotel was really good for a 3* hotel. Nice clean and nee rooms with all amenities needed including iron coffee machine smart tv etc in the room. Very good for airport as its very close to Heathrow. Comfortable beds for good night sleep. Recommend

We booked a family room to be close to the airport for an early morning start. We arrived at 10pm and parked straight away, check in was quick and easy. The room was a lot larger than most family rooms we have stayed in.