Windmill Village Hotel, Golf Club & Spa, BW Signature Collection

The grounds look nice when you arrive but my room took me ages to find as it was through a restaurant and in a different building and has no lift for heavy bags. The room was also tiny and had an extract vent or some sort of AHU outside the window which was an eyesore. The worst part was the noise. I’m guessing the restaurant Kitchen was below me was making a racket until 2330 ish at night and then started again around 0600. It was so loud in my room that I couldn’t sleep till they left and in the morning I got woken up.

The hotel is nice but the stay was average with staff very unhelpful in multiple ways. Spa facility is not a spa at all it is a hotel pool but is sold as a spa day, not at all relaxing and half of the facilities were out of order. Restaurant staff had zero knowledge regarding allergies and very little care either.

I e location friendly staff

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Great stay with great service. Good value for money.

Good location with access to motorways, nice friendly staff and good choice of food and drinks. Rooms slightly noisy, no air-con (but understandable given the age/design) and a dripping toilet! Would stay again

Spa is terrible staff in restaurant ignored us

All the staff were lovey with the exception of the check-in clerks. The one who greeted us upon arrival was less than warm and welcoming and another who I consulted about the pool hours for children told me they actually try to discourage children staying at the hotel. One reception clerk was friendly and helpful. Dinning and housekeeping staff were very nice. Propois beautiful but no where to walk as the whole property is dedicated to golf.

Two beds pushed together. Bedside lights not working. Pool freezing. Breakfast cold 10 mins after opening

Incredibly uncomfortable bed, smaller than a double. The receptionist on check in didn't know how many golf courses they had, and the receptionist on check out didn't even look at me, let alone ask me how our stay was. The main building seemed to be up to date and clearly where all pictures were taken, our room was small, cold, dated, uncomfortable and really disappointing.

Friendly staff and great customer service.

Great Breakfast and nice rooms

We were travelling with two miniature dachshunds- £25 per night per dog was excessive- golf course very pretty but garden room was very compact but clean

Lovely surroundings but not the best hotel to stay in as needs to make some improvements. Outdated, poor breakfast, inexperience staff, no fridge in the room, etc.

I arrived and checkin was OK, if not a little busy and slow; 1 member of staff, 7 individuals booking in. Nevertheless, the chap on duty was polite and helpful. Room I was issued smelt of cat wee and had a constant drip (from where I know not!) but I was re-roomed as soon as I raised it - great! New room was better but only one plug worked, so I spent a fair bit of time moving the kettle about so that I could have a cuppa. After a lukewarm bath, I had dinner in the restaurant. OK but not brilliant. Staff in restaurant pleasant enough and generally very helpful. Retired to the bar and tried the gin - that was excellent as was the lady who served it. Sleep not brilliant because room too hot, so uncomfortable night. Breakfast good. Checkout - dreadful! When I went to checkout the chap on duty said that there was a balance to settle and tried to charge me £70 for dinner. I had paid for my dinner (£45) in the restaurant and at no point had I given my room number to any member of staff. Rather than deal with it, he implied I was lying and asked me to list everything I'd had for dinner, Even after producing my receipts, he continued to embarass me before the growing queue of guests waiting to check out. After concluding that an error "might" have occured in the restaurant, he proceeded to question my payment for the room generally. I asked to speak to the duty manager and this request was refused and I had to demand this a second time. I have never been so poorly treated before.

Profession and friendly service from all who greeted us. Lovely little touches such as complementary fruit plate and soft drink. Towels and bedding super-soft. Food excellent. Will look to stay next year when we attend primary care conference at the NEC.

We had a lovely time. I chose this hotel because of the swimming pool for my children. Unfortunately they were not able to swim at all because of the chlorine levels. Apart from that, all good!

This hotel is not at all up to snuff with other local experiences I have had at other BW hotels.

First Amy at the breakfast is very hard working girl and should be recognised, myself and partner watch her we couldn't hold it but asked for her name. Now, hotel should make sure they have the correct head count for breakfast. Waited 15mins no food. Breakfast was pretty waiting other thanthat hotel was a good sleeping place. Will return