Novotel Lyon Centre Confluence Bord de Saone

There are 4 cardio machines in the exercise room. Three of the four did not work for the 3 1/2 days I stayed here. The temperature in the exercise room was always over 25 degrees. Our room was far too warm. I attempted to adjust the thermometer in the room without success. When I asked at the desk about turning the temperature down, I was told that cannot be done. I was told all the rooms have to be on the heat setting or all the rooms had to be on the cold setting. The hotel was on the heat setting so there was nothing that could be done to cool down our room. The thermostat in my room could not make the room any cooler. For 3 1/2 days, either our room was too hot or we had to have the window wide open. This is a newly constructed hotel and there is essentially no control over the temperature of an individual room. Strange - and uncomfortable.

Hotel did not acknowledge my birthday even when i gave them prior notice before my arrival. Water and tea was not replenished in the room. Breakfast was ok would have liked more options. Requesteda boil egg to be made to order this was declined Staff didnt appear very friendly. Room was comfortable.

They gave us the wrong room from our booking, limited parking inside the hotel space. Carpet in hallways are black and dirty. Room service food 🍱 in hallways for 5 or more hours…

Nice and very convenient place. Rooms are spacious and clean, the only issue is the entrance of the hotel is very inconspicuous and makes it look less welcoming. Overall, a very good value

Amazing hotel, conveniently located..

Ice facilities and Easy access to tram and metro plus parking makes it the best option for staying in Lyon

Very clean and comfortable rooms. Front desk was always busy and difficult to get information from representatives.

Great place to stay

Manque de professionnalisme du personnel comme la réceptionniste Alina qui comprend mal le français et ne pourra en rien vous aidez sauf mentir à ses supérieurs en se serrant les coudes avec ses collègues qui n’ont rien à faire dans un 4 étoiles ..

Helpful to have safe parking with reasonable rates associated with our hotel stay. Very walkable area with the navette just outside the hotel to take into the city center as a fun way to travel, or one could walk along the river. If you like shopping the hotel is located in the Confluence which has lots of stores. However I thought the restaurant choices and their hours at the Confluence could be greatly improved.

I book executive room and accidentally have to open standard room upfront because they say can’t do extra bed for third person for room that can stay 3 people !? That’s fine for me but the executive room and standard room is completely same. So why call executive !!? And also far far away from everything in Lyon

Good, clean hotel right next door to the mall.

Although not central, easy parking, shopping, great for our dog, river view and walks. Would stay again.

The location was great and the rooms were really nice.

Very nice and clean hotel. 15 min from everything but easy to get to. Hotel seems pretty new, spacious, has everything you need. Clean, nice bathroom, comfy bed. The service at the restaurant is crappy, I suggest going to the shopping mall that’s a five min walk. The restaurant is expensive and the service is slow.

Shower had mold! The room was very loud, it felt like the windows were open when they weren't. The a/c didn't work. Overall a disappointment of hotel.

Love the property but the AC didn’t properly and the room was hot.

The air conditioner wasn’t working, hotel staff brought us a fan and told us to open the window. Noise outside won’t let us sleep. Needless to say that it ruined our stay at Lyon.

Property entrance is from way back and was not easily accessible for first timers. If more boards could be put then bwtter

Clean and stylish with a great complimentary breakfast. There is an adjoining mall with restaurants and stores. We walked to the museum and jumped on the Hop On Hop Off bus and toured the city. It was a wonderful way to see Lyon in a day. Highly recommended!!