Novotel Paris Nord Expo Aulnay

Horrible experience!

We stayed one night because we were flying back home from Paris. The hotel is perfectly located if you need to stay close to the airport. It is nice, clean and has free parking. Rooms are spacious and comfortable.

Excellent hotel amazing staff

The property was nice and room was nice too.

The actual hotel and it's staff are very kind and acommodating!

Terrible hotel expedia should had been more selective and verify property profile, the property is nothing like the pictures!

We had a pleasant stay. We were a family with kids. Easy to get to and free parking

Disappointing Experience at Novotel Nord Expo Aluna I recently stayed at Novotel Nord Expo Aluna with my family and was profoundly disappointed with the service we received. Upon arrival, we were forced to wait at the main gate for an excessive half-hour without explanation or apology, which was particularly distressing as we had children with us. While the initial promise of a discount as compensation was made by a staff member, it was abruptly rescinded when the issue was mentioned to be escalated. The absence of a manager compounded the problem, and the lack of empathy and professionalism exhibited by the staff member we encountered in the morning was deeply unsettling. This experience falls far below the standard expected from a reputable establishment like Novotel Hotels. As a loyal customer, I anticipated better treatment and a more effective resolution process. In light of these issues, I urge Novotel Hotels to conduct a thorough investigation into this matter and take appropriate steps to prevent similar incidents in the future. Restoring faith in the quality of service provided by Novotel Hotels is essential.

You’ve effectively got a night light in the room with the digital thermostat….

The worst customer service we had through Mr Tariq . We the hotel had bed bugs we all suffer. They took €100 deposit and they said when you leave you will get it. But when i asked they said you will get in 24 hours back to your bank. Its been 35 hours and we have not received deposit which i will raise with hotel.com also we paid city tax in advance but they still charged us which also i will raise with Hotel.com.

The stuff are amazing, the location and facilities - not

The fire alarm went off at 1am and it was chaotic. No staff on site to direct people to safety or to communicate what was going on or get people out of the building Everyone just gathered in the foyer. When staff did show up to say it’s ok, most of the communication was in French. We caught the gist of it that someone was smoking in the room and that’s why the alarm went off. Only one staff member on site. He was absolutely lovely but would be nice to have more staff available especially in situations like these.

The hotel was quite clean but the room had a weird smell. They did not have milk in the room and barely any coffee or sugar sachets. Staff get funny when you ask for milk and don’t make any effort to bring it to you even though it’s advertised. Doesn’t look like the pictures at all and confused how it’s a Novotel. but it was clean and convenient so overall okay stay.

Friendly staff , comfortable room , large secure easy parking

It was a pleasant experience, clean, very nice staff, good buffet breakfast, free parking. Room was bit small for us with two kids, this room size is ok for couple plus one kid max.

Nice property with a good little pool. Clean rooms and friendly staff. Staff available in many languages.

Location is unexpected the room is too old breakfast is good the cleaners is fair put not good

Although late check-im because of the airport hustle, the beds should have been prepared. We have to make the beds ourselves as we didn't have time to complain as we were so exhausted and just wanted to lay down.

Lovely inside brilliant facilities but area doesn't look great when you arrive

It was awesome and i enjoyed my stay...