Novotel Toulouse Centre Wilson

This property was maybe a 4 star hotel 30 years ago. Three stars on its best day now. I’d say it’s a solid 2.5. The hotel is tired and needs a multi million euro update. Our first room AC worked poorly and the carpet was in extremely poor condition. The shower is pretty lame with a half glass wall so everything in the bathroom gets wet. Also the plastic hose to the shower twists under water pressure resulting in water everywhere. We ended up changing rooms after the first night. The staff on the other hand was four stars. Very helpful and pleasant. Also the location can’t be beat. Right in the center of town. Walk to everything in minutes.

Staff was very rood and not accommodating to any sort of changes. Not worth the money for a low budget hotel

I wish I could recommend this hotel, but I will not sadly!! One member of staff in particular made me feel low. The receptionist, who ignored all my efforts to explain a word ‘pillow’….. although I even googled and showed her the images how a pillow looks like. I was asking for 2 extra pillows for my children, but she couldn’t be bothered to do anything. Perhaps my expectations of the International chain hotel were higher or at least some basic English knowledge would be a bonus. I also asked her to fix our shower basin, which was blocked therefore we could take only a very quick shower. I asked twice. Nothing was done. And lastly a cleaner didn’t come in the afternoon when we were out although I did ask to clean our room in the reception before we left. The answer was that the cleaner saw ‘do not disturb’ sign and left. Yes, I agree that was in the morning, not in the afternoon though. No apology nothing at all. There was a wonderful receptionist Michelle, who was really helpful and kind. She made us smile and happy! Big credit to her! On a positive note the location of the hotel was great! Easy to access and walkable everywhere. The terrace was an excellent addition to our spacious room. It was just a few minutes walk from the train station, which was very convenient as we took a train to beautiful Albi.

Lovely hotel space. NO PARKING NEARBY! Arrived late afyer flight delay. Given random tiny paper map with no conclusive directions to a car park and no instructions avout it. We got lost going around and around for 30 -40 ninutes and wnded up back at the hotle to ask advice. By then it was midnight. Was advised incorrect location when i asked staff to put car parknon my google maps. Said so, foind another person whomput.correct address in. Parked car. Told was free as part of the hotel, then was charded 15euros and was told we we were lucky as it would be 30 euros otherwise. Was told by staff no on else ever had an issue and they didnt care Plus then charged the 3.60 euro city tax which was fine as i expected that. Was givien no info re breakfast times on arraval. Brilliant it went till 10 am as we had to get up at 5am due to a fire allarm. We had 3 gours sleep. The breakfast was nice. Room clean. Get location. Terrible check in service. Terrible parking information. Terrible response to a single mum and child trying very hard to get a good night sleep

Quick one night.Easy and friendly no problems

What a horrible 48 hours! We booked a suite with a terrace and had a late check in from delayed flights. We got to our room at midnight and it was as hot as a sauna. Of course no sleep on night 1. In the morning we told the desk and they sent a technician to check it out who said the ac had a larger problem. They moved us to a new room and at midnight it was as hot as a sauna again. Go to the front desk and they move us to a 3rd room. Had to repackage and pack again. 3rd room in 48 hours and about 7 hours sleep at this hotel. After all these horrible inconveniences they comped us 2 drinks and 48 euros. I won’t even tell you what we actually paid 6 months in advance. Total ruined our time in a city that bears our name!

Quiet room. Really quiet despite being on the 2nd floor in the middle of a corridor. Windows facing the inside courtyard. Really dirty looking carpets throughout. Light beige color, therefore completely stained everywhere. Should have been replaced long ago. AC not really controllable as always in most hotels. Breakfast below average: -food quality just average. And mostly cold. -coffee machines never serviced and mostly in need of maintenance. -too crowded around 8:30am. Lines to access foods and coffees.

Novotel has all the confort we needed and a very nice location. Ratio services vs cost is very conveniente.

Great location - very average wifi internet coverage - also asked for a deposit of 250 euro on top of my booking ! Interesting that the deposit was processed within seconds and yet the release of the hold on the deposit has yet to come through on my credit card - very poor.

Totally was good except the parking space was far away from hotel.

Very nice place.

The staff are very nice. I was able to get a late check out—much appreciated.

Novatel is centrally located and very walkable to sites, shopping, dining. The staff is helpful and friendly.

I made the mistake of double booking, and the Hotel refused to cancel one of the reservations. It's my fault, but it would have been nice if they were more accommodating. Also driving to and parking at the hotel was an absolute nightmare.

Lovely hotel in an amazing location. Staff were so friendly and recommended places for dinner. Would 100% recommend

the location was excelent

Excellent location, good value

The hotel was ok. The staff was not overly friendly. Early check in was not possible so our overall stay was ok.

The man at reception around 6:00 pm August 9th was inattentive. He could not give us any information on cost of taxis. We asked him to order a taxi for the next day but he forgot. When we came to him later in the evening he made us wait while he continued on his smart phone. Very unprofessional.. Otherwise property was great.

Nice rooms and very convenient location close to bars/restaurants/shops but windows don't have enough sound proofing and noise from street below noticeable until late and in early morning.