Ritz Paris

While the building itself is beautiful, I was shocked that the level of service at such a hotel was so poor and even more so that despite being a luxury hotel already charging exorbitant amounts, they still feel the need to nickel-and-dime their guests. Though some staff were lovely, most were unable to do their jobs properly in combination with being rude. For example, I was consistently ignored by their concierge with no response for days (think 4 days for one email) on time-sensitive issues, having then to call them directly and incur more than $80 in international phone charges before my trip. In another example, I experienced an exceptionally unprofessional and rude service when simply trying to get a coffee at Bar Vendome downstairs. Even more dishearteningly, when I relayed these issues (and the charges I was forced to incur due to the hotel's lack of professionalism) to management, nothing was done - the fact that I am literally paying the price for their mistakes (and to treat me poorly), in addition of course to the thousands of dollars a night for the room, is inherently wrong. If you want to feel valued and respected as a guest, I would look elsewhere.

WE had decided to try the Ritz once again, after its redo and the pandemic. For Christmas, we paid an ordinary room 2700 a night. At that hefty price, one expects a spacious room, but not this room. This room had all the desirable amenities, the usual charm of the Ritz, all the common areas are still amazing. The pool was quite far from our room but still fabulous. The HUGE disappointment was the availability to any type of restaurant, bars in the hotel for its own clients. Each time I tried to have a meal or even a drink, I had to beg, insist sometimes with a snobbish woman responding that the restaurant and bar was fully booked for days and the teatime for months ahead of time. I was dressed up appropriately, I did ask for my tables in French with smiles. Hum not the response one expects AT ALL when staying in a high standing place. Someone even suggested that yes, room service could be accommodated! Let me reassure you that once seated, the food is outstanding at breakfast, for example. The hotel should keep some tables for its customers. As for the famous Hemingway bar, well the good news is yes the hotel has reserved some times when the hotel clients can go but the bad news is you need to know at 9am when you will feel like having a drink in your hotel. So if you travel from the US and have jet lag, forget it. You will not be able to set foot in the bar unless you enter its long line. I am not sure I want to sign up for another experience where I feel frustrated.

Ok

The best hotel in Paris

10.0 Hotel

Wonderful staff, always knew our name, our room was like heaven, so beautiful, the Bar Hemingway had great cocktails, such an amazing eclectic space, we loved the fact that being house guests we were able to bypass the queue. We were very impressed by the bell boy who wheeled our luggage two blocks to our taxi due to the road closures because of the Olympics.We will definitely return next year.

Great stay everything was great. Beautiful room and restaurants very kind staff. negative things: no coffee machine in room and one of the staff told my girlfriend that she is not allowed to do pictures inside the hotel which soubds not right as there are many guests who post pictures from inside the hotel on social media. All in all still highly recommended hotel

The best service

We ordered room service and ordered 3 single scoops of ice cream for my family. When we got the ice cream each scoop was the size of a ping pong ball, just ridiculous. Also, no iron in the room and had to wait 45 minutes to get one. To top It all of , room service rang our door buzzer at 10:00 pm when we were sleeping and then came in without us saying come in or opening the door and we never called for room service on this particular night. Really weird. I will not be back.

Top of the line. 5 stars

By far the best hotel I have ever stayed at! From the hotel staff being absolutely wonderful to the hotel itself being so beautiful! Nothing can compare to the ritz Paris by far an amazing expiernce and hotel!

Nice

The best service of my life

The greatest property in Paris Wow Room size Tea Service 10 stars I’ve stayed everywhere this is just a great experience

Wifi terrible system everything else great. Wifi worst I've seen in a hotel in years..... Very disappointing constantly have to login and flaky

Simply put, it was an incredible experience and worth splurging for if you’re ever in Paris. Never have we felt so welcomed at a hotel at every level. In an establishment with so many guests, you somehow felt like you were the most important.

It was a perfect dream stay!

It’s was AMAZING and Wonderful. Always very Helpful at reception.

Excellent service, best location in town, beautiful room

Best hotel ever Supreme luxury Fantastic experience