TRIBE Carcassonne

The high star rating of this hotel is likely due to its location. The room itself was dark and very small, with the odd choice of black walls in areas where you’d make a drink or use the safe. Upon arrival, you’re greeted with a long list of rules about what you must not do – yet trying to get a clean cup, coffee pods, sugar, and milk was a challenge in itself. To add to the disappointment, we were informed upon check-in that the restaurant and bar were closed on Sundays and Mondays. When we tried to order a drink at the bar, the staff seemed clueless, unable to make even the simplest of cocktails. After that, we never bothered to return to the bar or try the restaurant. This hotel really needs to take a fresh look at things from a customer’s perspective, as it feels like improvements have been neglected for quite some time. Was I impressed? Not at all. The location is great, but there are plenty of other hotels in the same area. Unfortunately, I won’t be returning or recommending it.

Modern hotel overlooking the medieval city. Compact, comfortable room and helpful staff. The rooftop bar and restaurant have great views of the city with great food, drinks and servic.

Great location between the old town and new town, with great rooftop view of the old town. The room was clean with standard facilities including a safe in the room. The bathroom was split with toilet separate room from sink and shower. The room colour scheme was dark which when faced inwards made the room overall quite dark even with main lights on. Sounded like the room was above the kitchen with a lot of banging pots heard until midnight and then again from 6am so not as restful as would like.

Breakfast less than other hotels we visited. Strange property layout…2 wings. One elevator went up to 5. The other went up to 4. We had to go down to 0 walk down the hall to another elevator to get to breakfast. Had a nice rooftop bar that nobody told us about. Parking inconvenient. No bar/restaurant/store nearby. Room was comfortable.

Nice welcome on arrival, very pleasant & helpful receptionist. Our room was a reasonable size, the small balcony overlooked the river with a good view of the medieval city. The hotel is roughly equally distant from that & the 'newer' city, which still has lots of interesting old buildings. We took the breakfast which was ok, the coquetted eggs could be a bit hit & miss. All in all a very pleasant stay

Great location to visit and view the castle with easy parking. Air conditioning and cool pool helped to take the heat out of the day. Panoramic view from the restaurant was great at any time of the day or night. Reception team really helpful.

Used as a night stop over on our way to Spain. We like the underground parking here which is one reason we stay. It’s close to the old city and not far from the new town

Great location and beautiful view. Close to Saturday Market and Castle.

We attended a concert and walked here afterward. Very convenient, easily accessible and great view from rooms (a medieval castle). I would wholeheartedly recommend this stay to anyone coming to Carcassonne.

An unexpected upgrade gave me a balcony with a fabulous view of the old city.

Very close to Castle

Very nice hotel just outside Carcassonne Cite. With easy access to the Cite and the Town for shops - only about 20 mins walk from the train station. Beautiful view overlooking the Castle and the river. We had a 2nd floor room which had a mini balcony for sitting out on. Room was spacious, just a couple of niggly things like no soap in soap dispenser and missing coffee cups but otherwise all good. Good TV Channel selection and WiFi worked well. Overall a nice hotel, would stay here again.

Overall it was ok, but things to note before staying here. There is no lift from the underground parking to the hotel, just stairs. The rooms are very dark and carpets are stained and our room smelt of curry. Our first room has broken air conditioning, so I was loathed to move again. The toilet smelt of waste and there are no mattress protectors on the beds, just the bottom sheet straight to mattress which is certainly not 4* hotel level and very unhygienic. We slept with our own towels beneath us to try protect us. The room as a good size and the shower was powerful enough and very large. The breakfast was surprisingly good but I wouldn’t pay more than 10 euros pp for it. Hotel in a good location, a 10 minute walk over the bridge to the old town. The girl on reception was extremely unfriendly and not helpful at all. The pool was not in good repair, the liner was coming away in places and the re furb on it was very poor. Not a welcoming pool by any standards. Overall a very below average stay and I wouldn’t stay again or recommend to friends or family.

Perfect position for exploring both the old city and the the squares and canal the other side of the river. We had a room with a balcony which was nice and fine for a couple of days stay If staying longer a little more space and storage would be needed Lovely breakfast

Went for a week in the beautiful Carcassonne. The hotel was in a perfect location and the rooms and bar were lovely. The housekeeping came and cleaned up the rooms and put new towels in the every day! I especially liked the Google Chromecast! Came in very useful.

Great view of the river and citadel

Dark decor and cassoulet dry but overall an excellent stay

Great location to explore the Medieval city and the " new" city. Beds were comfortable. The staff were extremely helpful. Breakfast was very good

Very friendly and helpful staff

I always stop at this hotelvwhen in carcassonne. Great location. lovely friendly staff.