Holiday Inn Express AUGSBURG, an IHG Hotel

Great locations just a short walk into this lovely city. Check in was a bit slow and unwelcoming. Parking was available but space is quite limited. Room was smaller than average. Breakfast was well organised. We opted not to have housekeeping but never got credited with the points for doing so. Check out was slow and poor.

When the 3 of us arrived with all our luggage, the 3 members of staff continued to chat and look at a computer screen without acknowledging us. This took so long that I asked: "should we return later?" They could have easily asked us to sit down for a moment before one of them became available. On checkout, hardly any words were spoken, we weren't asked whether we enjoyed our stay nor did the staaf member wish us a nice day or a safe trip. We are not Americans so we don't expect gushing hospitality, but this was chilly. The breakfast buffet was excellent.

We were going to Munich to watch Adele's concert so we stopped here. We didn't expect this hotel to bring us a surprise. We checked in late on Friday night. The front desk girl was also very nice. The room was clean and tidy. The breakfast was simple but enough to meet all needs. There is a shopping mall next to the hotel, which is very convenient.

This hotel sits in such a perfect area for tourism. It sits just outside of downtown. Right next to a mall with a lot of essential needs available (different than malls in USA), a gym as well and close restaurants. The hotel also provides bikes. On the other side is the beautiful downtown area of Augsburg with so much to see and do. You are literally a scooter away or an easy park path away by walk to any destination. The hotel was very clean, staff very kind. The breakfast was super fresh, coffee amazing. It is a no joke this hotel has real A/C. Our other friends stayed at other well known hotels a town away and they did not have A/C despite the rooms stating they did. Do your research no A/C in June in Bavaria not fun. Just know there is not queen size bed or bigger, rather two twin beds together.

Its great, in a really good location with parking on site. It had a nice restaurant opposite which is great as there isn't a main restaurant on site at the hotel. The staff were lovely and I will happily stay here again. The hotel is really very clean unlike some other holiday inns. I was here for two weeks and it was perfect🙂