Hotel Domicil Hamburg by Golden Tulip

Seriously, this is so disgusting. My bathroom has mold, the bed is full of hair, everything is broken and old and the bed sheets are smelly... I really don't wanna give a star at all.

Our room was without air conditioning, maybe they have in other rooms AC but in our room was not. Fridge was without funktion. Staff was friendly that is positive.

This hotel was fine for the price we paid. It was clean, breakfast was continental style with some hot food also, scrambled eggs, bacon, sausages and boiled eggs. There's quite a good selection of cold Meats and cheeses, cereals, fruit, yoghurt, croissants etc. The hotel is basic enough and I would compare it to a Travelodge or Premier Inn. It's a couple of kilometres out of the city centre but there's a bus stop directly opposite where you can catch the no.3 bus into town. The bar at the hotel is permanently closed but there are some drinks available from a cooler at reception. There's no frills at this hotel but it was clean, staff were pleasant and it's fine for a couple of nights if you're not the fussy type.

Very poor service from the hotel, absolutely not worth visiting. First of all, the hotel has an english speaker shortage as oftentimes at the reception desk we couldn’t communicate at all e.g. when the lamp wasn’t working. We’ve also asked to borrow the iron which never came. After checking out, we realised that we had left a pair of shoes in the room and called immediately however language barrier prevented us once more so we had to find a German speaker to phone them (mind that each time it takes a few calls for them to pick up). When they finally picked up they said they would send it by post and charge us for it which is a fair deal. We have given the address details and they said they’d ship it the next day. The next day they didn’t pick up 10+ calls from us, again the same thing the day after that and the day after that. We’ve managed to talk a couple more days later where they said they would ship it the next day - that’s 9 days after they had made the first claim! Anyways, it’s been more than 2 weeks now and they still haven’t shipped it and they refuse communication as well.

The Hotel is a bit old and not well conserved. However, it's location is top, the rooms (I stayed in the fifth floor) were spacious and the view was amazing. Plus it was economic for the location. For a short stay it is alright