ibis Nuernberg Hauptbahnhof

It's a budget offering so you need to set your expectations appropriately. Location was great, room was reasonable for the money. Bed was rather uncomfortable. You didn't get much in terms of shower washes. Just the one, that is supposed to be ok for washing body, hair and as a conditioner. I didn't get on with that. Breakfast was overpriced so I skipped that. Location near the main train station and on the edge of the old town was brilliant. I would stay again because the general offering was perfectly fine for the price I paid. That bed though, yikes it was uncomfortable.

The desk staff were very professional, the room was clean to a high standard. I will use use this one again for the value.

The ibis Nurnberg Hauptbahnhof accomplished what it needed to do. We had a convenient location to both the old city part of Nuremberg and the Christmas market, as well as the train station for day trips to multiple close by towns. The room was utilitarian... the bed was comfortable. One of us had breathing issues after using the shower, so we weren't sure if there were lingering allergens, perhaps due to various causes. The staff was a mix of very pleasant or simply direct but were responsive. All in all, the hotel accommodated our needs for the duration of our stay.

Abysmal Stay at Ibis Hotel My recent experience at this Ibis hotel was a catastrophic failure. From the moment I checked in, I sensed a palpable disconnect between the staff and genuine hospitality. The room was a mere afterthought, with a bathroom that seemed designed for utilitarian purposes rather than human comfort. It created an uninviting atmosphere and its compact size only exacerbated the sense of claustrophobia. Checkout was a jarring conclusion to an already disappointing stay. Staff indifference and a lack of courtesy left a sour impression. Critical Flaws 1. *Auditory Assault*: Inadequate soundproofing allowed external noise to ravage my sleep. 2. *Service Chasm*: Reception staff require radical overhaul to align with Ibis' customer service ideals. 3. Bathroom maintenance falls woefully short. 4. *Noise Abatement*: Upgrade window insulation or implement noise-reducing measures. A Call to Action Ibis, take heed: address these glaring issues to reclaim your reputation for excellence. Provide comprehensive customer service training and prioritize cleanliness and noise reduction. Only then can you restore trust with discerning travelers like myself.

Terrible Experience 1/5 stars: Unpleasant Stay As a frequent traveler who has stayed at numerous Ibis hotels, I was disappointed by my recent experience at this hotel in Nürnberg Hauptbahnhof. The initial impression was very bad due to the unfriendly and unprofessional reception staff. Their behavior was unacceptable and made me question their suitability for customer service. The room was average, but the bathroom required maintenance, with dents on the door frame and dirty shower walls. Furthermore, the bathroom was incredibly small, comparable to those found in airplanes. However, the breakfast was acceptable thanks to Maria, the friendly and hospitable staff member in the breakfast area. Her warm smile and attentive service made a positive impact. The worst part was during checkout. The staff ignored my greeting and failed to wish me a pleasant trip. Their behavior was unprofessional and disappointing. Suggestions for Improvement: 1. Customer service training for staff, particularly the reception team. 2. Improved cleanliness and maintenance of the bathroom. 3. Ensuring friendly and professional service at all times. I suggest that Maria, who demonstrated exceptional customer service skills, lead training sessions for the reception staff. Her positive attitude and hospitality would greatly enhance the overall guest experience. As someone familiar with Ibis' standards, I hope this hotel takes my feedback seriously to improve their service.

The location is good and the rooms were clean. However, the description states this hotel has laundry "facilities" when in fact they only have very high priced laundry "service" which is not available on the weekends. It also states there is a bar, which is a joke. The word "bar" is painted on the wall in the lobby next to two self-serve refrigerators. The shower is barely larger than RV size. The beds don't actually have real mattresses but are more like futon cushions. I could go on. I would not recommend this hotel.

Beautiful staff, excellent location. Easy walk to the Christmas Markets, nice rooms.

Hotel is in a great location very close to main station and old town. Room was clean but very basic. No drinking water or coffee making in room. Our sink only had hot water so cleaning teeth without cold water was unpleasant. For reference, the hotel does not have a bar…. It has a fridge with drinks in it that you pay at reception.

I missed to make a cup of coffee in the morning Reception not so friendly, but hotel situated close to the markets. And it was very clean Would recommend to others

The rooms are plainly decorated, but clean . The bathroom is tiny, the bed is comfortable. The staff is nice, but the breakfast is over priced for what it is. 5 min. Walk from train station and tour bus pickup

Comfortable stay and good location for public transportation.

The location is great and the room was fairly clean. That’s where the positive stops. One has the feeling you’re walking down the hall in The Shining to get to your room. We were literally expecting the twin girls to pop up at any second walking down that hall. The room was small and the bathroom was tiny. There was no safe or refrigerator, but also not much room for either of them. Low water pressure in the shower and the water temperature was almost impossible to adjust. It was either scalding hot or cold. It took me over 5 minutes to get an acceptable temperature set up. The reception people weren’t very helpful and any friendliness they showed seemed forced, other than the girl working when we checked out, she was genuinely friendly. They even make you pay for coffee and tee in the lobby. I’ve never seen that before in a hotel. No coffee machine in the room either. I would only recommend this hotel to single travelers needing minimal amenities and a good location.

Although there is no-smoking sign on the door of the rooms, you can still smell smoke even when the door is closed. I have seen so many people smoking right in front of the hotel. The air HVAC system is just not efficient enough to filter the air properly. The rooms and washrooms are really small compared to other hotels. The hotel staff messd up my reservation, they cancelled my reservation wihtout my prior consent. They did not even send me a notification or nothing at all. Instead they kept a booking that was not even made by me. I had to wait till after 8:30 ish in the morning to be able to get breakfast because of their incompetency. I am never going back to this hotel and would advise everyone to stay away from this property.

Perfect location and close to the main station.

Staff were brilliant, really helpful and friendly. Room was fine, great bed, pillows a bit soft (but that's a personal thing!) Good shower, decent hairdryer. Plenty of sockets for charging phones etc. Breakfast was good. Hotel is a great location - 5 mins from station, easy to find, great transport nearby, walkable to the heart of the city. Liked the bar area in the foyer - very handy for a coffee/beer.

Good location next to the railway station and Nuremberg downtown. The property is clean and tidy. However, it would be more convenient if the rooms have small fridges.

Cleanliness is my top priority and that was excellent!

The lication of the property is excellent. Staff service and attitude poor: when requested to please assist wheeling my bag for 15 paces from outside luggafe room to lift, i was informed this is not a 5 star hotel, and that staff are not alliw to toouch guests' bags: when asjed how to make a call from hotel room to a german town and charges the respons

cleaning ladies banging doors at 8 am. even with my silence tag on the door, the were slamming some door, 15 times for about 5 minutes every morning. this was the worst part of the stay!

Didnt like that my room overloiked a building site and tgere was drilling noise from it at 07.09