Pullman Cologne

Fantastic room, very clean and up-to-date. The staff here is extremely helpful and friendly. The restaurant staff could use a little personality, but maybe that was just because it was the holiday season. I would definitely stay here again!

Das Bad war mit Schimmel belastet. Die Silikonfugen waren Ekelhaft. Silikonfugen sind Wartungsfugen, das hat bei ACCOR wohl noch niemand begriffen. In einem Ibis wäre das schon schlimm genug. Im 4 Sterne s Hotel Pullmann darf das nicht sein. Zwischen feststehenden Teil und der Schiebetür der Dusche war es einfach nur heftig ungepflegt/ ekelig. In den Ecken im Bad und besonders der Dusche war auch beginnender Schimmel. Im Zimmer ist die Einrichtung in die Jahre gekommen und viele Ecken sind abgestoßen. Die Matratze war sehr gut. Die Temperatur war im Zimmer schlecht zu regeln. Wir hatten die Heizung ausgestellt und trotz offenem Fenster war es sehr warm. Fotos habe ich nicht gemacht. Schade ist auch das diese Umfrage nicht auf Deutsch ist. Wir hatten das Zimmer 530.

Excellent location, staff very friendly.

Really nice, comfortable, clean room, easy walk to Cologne Cathedral

The stay was overall very good but the room and the toilet was very cold. We had to sleep in the bathrobs because of the cold.

Great location. 15 mins walk from Koln mainline station, cathedral and the main shopping areas. Modern hotel with friendly and helpful staff. We opted out of breakfast so cannot comment. My bed was harder than I'd prefer, but I was only there for 2 nights. My roommate felt it was ok however.

Where to start. From the moment we walked in we had a horrible experience. There is to much to say. But I would not recommend this hotel. It’s not 4 star at all. I would say it’s 2 star.

The room was very nice room and quiet. The staff was friendly and helpful. Overall I really enjoyed my stay at the hotel. It was worth the money.

Another very pleasant stay at Pullman Cologne. Have stayed on previous occasions when visiting family and the rooms and facilities provided always meet expectations.

The hotel itself is fine. It’s in a great location, not right on top of the busy streets, but close enough that walking to places of interest is easy. The hotel and rooms we found to very clean and spacious, and the hotel has a bar and restaurant. We didn’t use the bar or restaurant during our stay so cannot comment on these. The staff are what let this hotel down. Apart from one cleaner, Amin, who was kind and so helpful. Going above and beyond to help us in the unfortunate circumstance we found ourselves in during our time in Cologne. We are very grateful to him. Of course, we can only comment on our own experience, but we found the staff at reception to be rude and dismissive. When you have a problem, you do expect staff at this level of accommodation to at the very least take time to listen to you and try to offer help or advice, but unfortunately they saw fit to be quite rude. This is such a disappointment and not the experience we had hoped for. The customer service here really needs so work.

Unable to have breakfast on Satursday due to how busy it was. Saturday evening couldn't get room service daughter was asleep due to how busy they were and Sunday no water pressure for bath or shower.

Hotel was central location to Xmas markets. It was quiet. Hotel was a bit tired and shower did not drain and leaked on to floor. Breakfast hall very busy at the weekend and took ages to be seated. We tried to use the sky bar after being out all day but turned away as too busy as people not staying in hotel can use this. We had a dirty glass in room, I took it to reception and was told to get one from ten restaurant, I was on my way out so did not bother.

Easy access to everything. Comfortable airy room and good breakfast

Extremely clean hotel Friendly and helpful staff Lovely breakfast selection Great views from rooftop bar

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Reseption terrible, they are very rude , specially the lady in the morning shift from far east national, she has been yelling to us , first time in my life I have been in this condition, sorry….

Good stay, room a bit smaller than expected. Breakfast very good. Location is on edge of town centre, with shopping street round the corner so convenient for that.

Generally the hotel is very good but I have stayed once or twice a year for the last 25 years and still they ask me to fill in my details on a check-in form every time I stay!!

Very nice hotel . Close to center city

Another stay at Pullman didn't disappoint. We make regular trips to visit family and the Pullman has always provided excellent and convenient accommodation for our stays. Comfort and amenities excellent and situation provides access to good transport links.