BG4 Guesthouse

Not at all what was expected, severely misrepresented. For the "romantic double room" the toilet ran all night and cistern leaked on the floor (was not able to turn the tap off either), the sink backed constantly. No clear direction on how to enter the property, this was advertise as "receptionstaff will greet you on arrival", I had to call for instruction and the person stated he had not actually been onsite so was not sure what I was describing or asking (he was lovely to speak with though) I did notify via email of both not able to access the property and of the running toilet - no response to date received. Could not get live tv on the tv, and was not able to access anything via the tv. I wasn't expecting a 5 star resort, however, I was at least expecting smooth entry into the property and a non running and leaking toilet.

Great overall hotel and location. The only negative is the bathroom smelled pretty bad kind of like sewage.

Good value for the facilities

The room was good and located in a great location. The washroom had a terrible smell and we had to keep it closed at all times so it didnt ruin our stay.

Very nice guest house, however, I wish they had some sort of sign to say bg4 guesthouse, the front door has another name. But lovely once we got inside and the location could not be easier for dinner and the town square!

Nice room, excellent location and would book again. No staff on premises, self check in. Finding it was difficult because it does not say BG4 Guesthouse on the building. It would be helpful if instructions menitoned the house is actually called Hrafninn Guesthouse.

Good location

I did not like the apartment at all. The door handle fell off into two pieces one on the bathroom side and other on the bedroom side of the door. I got locked in the bathroom and my wife on the bedroom side. Took us 15 or 20 minutes to put the handle together thru the hole for the handle and to get it working again. The TV did not work at all!! No breakfast was offered. I did not not see or talk to a live person. Only furnished us a combination to the apartment by text message. Terrible experience. Expedia should not list the apartment to your customers. Terrible!!!!!

Excellent place to stay in Akureyri. Easy parking. Right in downtown and a few minutes walking to all the best places to eat. Rooms are a bit small but very clean.

The building suffers from an enormous amount of deferred maintenance. We booked and paid for two nights, but left after the first night because of the moldy wall in the bathroom. The sofa in our room was something from a flea market probably. Peeling wallpaper and general dilapidated condition.

You have to check-in at a different location. No mention of this on Hotels com, no email from the hotel, no notice posted at hotel. When someone showed up, he was rude. Insisted I didn't read my emails. Said he would return with informational "folder" and he did not. Hotels.com website lists 24-hr front desk service. NOT TRUE. Room smelled. Bathroom smelled even worse. Bathroom sink malfunctioned giving only scalding hot water. No cold. Shower was ok. Hope you have better luck if you stay here than we did. I will be having words with Hotels.com.

This guesthouse is within walking distance to many restaurants, bars, and shops which was perfect for us because we did not rent a car. There is also free wifi and a kitchen for all guests to use. The only downside was the TV. The TV had 4 working channels, but 3 of the 4 channels were the same channel so we really only had 2 channels. Check-in was also a little confusing but the staff worked hard to get us in a room.

Great brekfast

The guesthouse is really cute and close to everything. Bedroom was cozy. Bed was very comfortable. Bathroom was ok but we didn’t realize towels were NOT provided so that was a bummer. Also, we weren’t informed that you have to check in at a different location. Luckily another person staying there pointed us in the right direction. Check in was easy and staff were really nice. Would definitely stay here again.

Was an OK stay. The room was clean--only complaint about that is the pillows had 0 support. We didn't receive any information ahead of time about how to check in so we had no idea that you had to go to a different building. When we went to check in we were charged, when we already paid through Expedia. When I showed the girl our receipt her mood changed and she seemed really skeptical and told me to come back and talk to the manager. We went back and the manager said he refunded our card and gave us one morning of free breakfast. The manager said that Expedia never sent them the paperwork that they were supposed to so that's why it showed on their computer we should be charged. This doesn't really make up for the fact that this was on 12/31 and I still haven't been refunded my money. When I reached out to Expedia the vibe was that they were sticking up for the hotel since we received a free breakfast-- seems kind of backwards to not stick up for someone who's been a client for 5 years. However I have to say, this was my first not stellar Expedia experience. When we got stranded in Akureyri during a snow storm the girl at the desk was very nice and gave us our room back for the price that was listed on Expedia.

The staff were very helpful. The guesthouse is comfortable and in an excellent location. Difficult to do much cooking, but a small shared kitchen. Check in at a different location, in the evening - several blocks away. The single beds were adjustable and the coffee was very good.

Thank you to all the staff here. I had an amazing 3 days stay in Akureyri. I had high fever on the day before check-out and my flight is 7pm on the next day. Because i was severely ill ,i can go nowhere. The cleaning lady said yes without thinking much when i requeted to stay in the room till my flight. Even though she cant speak fluent english,she always tried her best to let me understand. I was deeply touched by her act. She definitely is the warmest person i have ever met in iceland. Yes,the people here are too nice. I will definitely come again.

Excellent location and a beautiful guesthouse. The staff were very helpful and solved an issue promptly. The room was spacious and the beds were very comfortable, nice to have access to a small kitchen. The only thing would have been nice to know: arriving after 5pm I had to walk several blocks to another hotel to check in.

Hotel is very neat and comfortable. But we had to walk to a different place to check-in and get our room keys, that's the only issue for us as it was very cold outside. Otherwise, we had a great time and the staff were very friendly. Kitchen is good too.

There was no one at the hotel when we arrived to check in. We called the number posted and were not able to reach anyone. We waited nearly an hour and no one showed up or answered the phone. We reached out to hotels.com for support. They also called the hotel, and still no one came to check us in. Hotels.com told me my rate was non-refundable and it would be the hotel's discretion to refund me. We ended up leaving and finding another hotel close by. I never heard from the hotel or hotels.com to help reach a resolution and have still not been refunded.