Crowne Plaza NEW DELHI OKHLA, an IHG Hotel

Crowne Plaza is a haven in a very hectic city and is a lovely hotel. The pool area and rooms are a particular highlight, as was breakfast. The bed was comfortable and room quiet. Lovely restaurants but please be aware that it is very expensive to eat and drink here so budget accordingly! Our cost of room was very reasonable however.

The woman at the front desk never said HELLO. She smiled and spoke kindly, but she didn't say hello first and ignored my greeting. It was an unusual experience.

Awesome hotel. Awesome staff. Great food options inside restaurant.

Staff is good but service is not as per the price. We experience poor services and also I believe towels are too old. Need to upgrade the service system as well as other operation related services. Hope my review help!

Comfortable stay. Room carpets require cleaning as they smell.

Great service. Rooms are spacious, hotel lobby well maintained and clean. Hotel restaurant was nice and Had a nice selection of food. The staff go out of their way to make your stay comfortable and are so courteous. I cannot say enough about how great I felt about the customer service. The hotel is not centrally located. There are not many places to walk to, but then again, you don’t want to walk around too much when it’s so hot outside. I mainly used Uber to get around and greatly appreciated to have a nice comfortable and clean room to come back to.

I recently stayed at the wonderful hotel with a group of friends and overall, our experience was quite delightful. The staff was incredibly friendly, always greeting us with big smiles and providing great service throughout our stay. From check-in to check-out, they made us feel welcome and attended to all our needs promptly. The hotel itself is well-maintained with all the facilities one could ask for during a pleasant stay. The rooms were clean and comfortable, offering a relaxing space to unwind after a day of exploring the city. The amenities provided added a nice touch to our visit, making us feel pampered and well taken care of. However, there was one significant downside to our otherwise fantastic stay - the washroom drainage issue. Unfortunately, the drainage in the washroom was not functioning properly, which made taking showers a less than pleasant experience. Dealing with standing water while trying to shower is definitely not something you want to encounter during your stay at a hotel. Despite this setback, I must commend the staff for their efforts in trying to address the issue promptly. They were apologetic and tried to assist us as best they could, which we appreciated. It's evident that they care about the comfort of their guests and strive to provide a positive experience overall. In conclusion, this hotel is a great choice for those looking for excellent service, friendly staff, and a comfort

The hotel is away behind 5 star hotel , internet down for 2 days Poor international TV channel Hygiene is out of stander. No good monitoring on house keeping people. Breakfast buffet are very limited to Indian food. The price is very high compared to the services and facilities at the hotel. All hotel facility close at 11:30 pm except in room dining

Very nice building and indeed rooms and shower etc. but it was cold in Delhi, and the room did not get above 17C. I asked for a heater on 3 times and one finally arrived on the 3rd night. The Buffet meals were great (both breakfast and dinner) but I for a poached egg at breakfast and after a long wait had a disappointing result. The staff were certainly polite but as an example, the heater just didn't arrive until I really made a fuss.

The pool is being redone. Which means no pool and aot of noise if they put you above pool

No trash bag in trash can room stink bath room and toilet to tight staff excellent dinning area very nice food good

Nice hotel Good value Comfy bed

Does not seem to be a five star as listed. Cleaning standards are poor. Overall service very average

Due to some upgradation in progress, there was a persistent problem with the access card which had to be renewed each time we came out of the room n had to enter

I was blown away by the hospitality of this hotel. Every single member of staff was kind and welcoming, the room service team going out of their way to gift me some sweets for staying with them. The room itself is extremely comfortable and the facilities at the hotel are fantastic. Nikhil ensured that I was enjoying my breakfast every morning, going out of his way to make me eggs on toast one morning. I will definitely be returning, as this experience made me a loyal customer!

Good stay

Nice rooms & great hospitality!

Staff is polite and courteous. Rooms are clean. breakfast is also good.Dinner food not upto the mark and expensive. since this hotel is in industrial area no option but to eat here only Rest all is fine.

Excellent stay. Good food but most Indian stile. Very chilly

I was provided a room with dusty bed and table. Upon request my room was changed but the level of cleanliness was the same so had to request for another change and again it was the same. In the end I requested for a cleaner to come and clean whilst I was present in the room.