While hotel looks good maintains all the amenities, their standard rooms are sub par and very disappointing for the price I paid as compared to several other hotels of the same categories in which I have stayed. Room did not have robes for guests to use. Tables were cheap quality, sub standard. Complementary coffee/tea pot was kept in a cupboard which was very inconvenient to use and coffee/tea bags were of poor quality. TV remote was not working. Overall, I was very disappointed after staying in this hotel.

everything was good

It was excellent stay at Hyatt during Kolkata visit, we will revisit soon again.

Nice property with excellent food and clean spacious rooms.

Nice location

The staff make staying here so much worth it - they go above and beyond for all requests. I have been staying here regularly for a few years now - 2 things need more attention from management: common area carpeting looks old and seems to have a stench and needs cleaning the food menu is great but the preparation doesn’t seem to be authentic for the Bengali dishes. In all would stay here next time as well.

Lovely property with nice attentive staff

From our event organization, to daily housekeeping, to variety good cuisine, to front desk reception- all deserve 5 stars.

Great for family stays or solo trips or romantic getaways, as a tourist who was doing a multi city trip they helped a lot with lots of things and allowed me to rest.

The hotel and service was good.

Very well kept and clean place. Perfec hot water bath and good bedding to sleep in. Was very relaxed and enjoyed my stay.

Staff were friendly esp the really lovely man out front who ordered taxis for us. He is a legend and should probably be made Prime Minister of all India. The problem is that whoever says the location is good on here is maybe drunk or something because it is way way way out of Kolkata proper. That means you cannot get anywhere without a taxi. Couple of other niggles are that the air conditoning in room is quite minor (the rooms are still quite hot) and the breakfast is not very good. Great pool though. Honestly my two stars are mainly just for the location. I guess if you drive it wouldn't be an issue. Maybe worth staying at anyway to meet awesome polite guy who orders taxis out front. He's the coolest dude in Kolkata.

The best hotel in the town and specially the best service they r giving...

An excellent hotel with great location

All of the staff went above and beyond. They made you feel like family verses a customer. Conversations were easy and enjoyable from all you encountered. The room was clean, spacious and welcoming.

Lovely property. Dining options in the hotel are excellent.

Food was excellent. Room very comfortable. Dining staff were amazing especially Satya and Suvojeet (training).

Attentive staff

HORRIBLE experience. My family and I traveled 30 hours from New York to Kolkata and booked 2 rooms, 11 nights, to attend a family wedding. Total cost $2,382.60 (2 lakhs Indian rupees) by booking through Hotels.com. Both rooms smelled AWFUL. I am a surgeon in the US and I think the hotel's ventilation system has mold. I asked Hotels.com to cancel my booking as soon as I entered the hotel - they told me the Hyatt wanted to discuss with me directly and Hotels.com would help me get a refund. The Hyatt front desk staff then told me they could not give me a refund because I booked through Hotels.com and that I would have to speak to Hotels.com about it. I immediately booked a different hotel (JW Marriott Kolkata which was wonderful) and left the Hyatt the next morning. We had to stay for 1 night because we did not want to travel in the dark in a city unfamiliar to us. We did not stay at the Hyatt for the remaining 10 nights of the booking. After 1 month of waiting to hear back, Hotels.com informed me that the Hyatt refused to issue me a refund. Basically, the hotel decided to keep its fees for 11 nights even though we only stayed for 1 night. This is definitely not a 5 star hotel. The Hyatt Regency Kolkata and its property owner are a disgrace.

Ambience