ibis Chennai OMR Hotel

Good

Rooms are as per the budget and had a pleasant stay.

The property didn't live upto the expectation of being a 4 star hotel. The rooms were small and seemed more like a lodge than a hotel.

Liked the location, helpful staff

Should change the chair kept in rooms as it is not convenient to sit for long time

Good value for the location

This is a decent property for a short stay and well maintained and staff was very accommodating

Already mentioned in the options

Excellent and affordable

This was a very ecofriendly hotel. The neat part was availability of swimming pool.

Property is nicely located in the outer less populated side of Chennai. Cons- A) BED- I booked for a family of 2 adults and 2 children(3,8yrs). The site showed the room having "2 TWIN beds sufficient for the family". On checking in, I was shocked to see that the room had only 1 regular double bed instead of 2 TWIN(double) beds. Surprisingly, the staff and Hotels.com customer care informed that this is the nomenclature used by the IBIS hotel. This is a serious issue because by mentioning TWIN you are giving an impression that it is a DOUBLE and 2 TWIN bed means 2 Double bed. This falls under the purview of false advertisement intended to mislead the customers. We somehow managed to spend the night. B) Room size- Utterly Liliputian rooms. Considering the cost(5,200) and family size (2 adults, 2 children), the rooms were not at all spacious. Perhaps, best suited for 2 people only. The reception staff claimed that all the rooms were of same size. B) Laundry- Towels Not fresh and crisp dry. C) One way airport transfer, though included in website booking, is not provided by the hotel. Had to coordinate between Hotels. Com and IBIS and still waiting for taxi reimbursement from the Hotels. Com. Pros- Location, good, ambiance, upkeep, staff. All in all, a disappointing stay due small bed and room size. Such big names should refrain from misleading customers. Their 2 TWIN bed is not 2 Double bed which cannot accommodate 2 adults and 2 children. Seriously misleading. Feel cheated.

Room is very congested. There should be more space.

Food is not at all good given the price. Staff behaviour is reckless. Room service is hopeless.

The mobile number shared on hotels.com of tanya to contact during check in. when i called this lady she was not in hotel as her shift was over, and she refused to assist me and in case when they are not assisting us after their shift why hotels.com should share their number, after 5 min of auguments i had asked her to atleast share the duty manager number which she shared, the issue is she could have share the duty manager number in first then refuse to assist. During checkin theere was some extra charges as compare to what was shown on website. the rooms are tool small and crampy they refused to give additional blanket

Very poor restaurant service. Very rude response when we asked food

House keeping can do better.In two of the three rooms I booked, there were cockroaches. House keeping quite tardy in attending to normal requests Free diining however was a saving feature

Receptionist are not competent ( need to be trained effectively) , they take too much time for check-in and Check-out.

Well designed, very functional and quiet rooms. Excellent services. Excellent location.

To be honest I had a pleasant stay at Ibis Hotel and loved the hospitality and amenities over there during my stay.

The lift system is bad and the check-in was also bad.