Mercure Hyderabad KCP

all good

Excellent hotel and superb staff that make stay very comfortable

The Mercure is a very good clean property. Staff are all very friendly, especially the front security staff who are very welcoming. We really enjoyed the Terrace Bar on top, great views. We went up there for New Year’s Eve. The only let down was housekeeping. Every day they missed cleaning our room. We had to go down to reception to request

Good overall. Attentive staff and comfortable room. Only complaint is that the curtains were quite filthy.

Good property, friendly staff. I did not get a chance to walk outside.

Everything was compatible to five star however room service was limited. Quality was OK but the portion was too small for the price paid.

We could not stay in that property as we didn’t get the passport or OCI card with us at that time. So they did not allowed us to stay. We showed our driver license but they wanted either passport or OCI. Very unfortunate incident but the facility seems excellent.

Rooms very clean and convienent

Hotel is not giving me Invoice for accounts purpose This is very unprofessional

Value for Mney

Rooms are good, breakfast has lot of items, service could be improved but good,

Excellent

A very good place worth the money has an awesome sleep breakfast was decent coffee was good overall a fine place

Very courteous staff, check in process was very good. Excellent stay overall but cleanliness in bathroom could have been better.

Very clean room, good enough size. Very comfortable mattress, clean linens & towels. One I got is a connecting room which means there is a door (separate doors on both sides, locked though) connecting two adjacent rooms, this is useful when a family takes adjacent rooms. Otherwise when doors are locked, I can clearly hear person in other room talking (when a bit loud, say on phone), which sometimes can be disturbing. Later, I got to know that they have rooms which don't have connecting doors which I would ask for. Otherwise, everything with room is excellent. Very clean bath room, it is of good size, no water stains any where by which I mean it is really clean (as expected for the star rating of this one). Location wise, it is not walkable nor anything much near by. It doesn't matter if you have vehicle or if you don't care about it. Overall, an excellent place to stay.

Amazing

Pro: The hotel was good. Definitely worth the visit next time. The hotel room was comfortable. The location was good and easily approacable. Con: Our flight got delayed and we reached the hotel room at around 1:30 am, we were extremely tired. The receptionist asked us to sign up for the Rewards program and we requestee that as we are tired and need to sleep. All to vain. The receptionist pushed us very hard to sign up. I think it should be customers choice and you need to stop pushing. We forgot our key card and upon requesting the another one, the same receptionist made it difficult for us to take an extra one.

Satisfied with the cleanliness. Service is good. Location of the property is prime. No significant negatives.

Stay was comfortable. Room was spacious and the bed was comfortable too. However initially the quantity of toiletries were very few & I had to ask twice for bathroom toiletries and on my second request it was provided. The breakfast spread was adequate

The air con was not working to its capacity it took them one whole day to replace the room for me, they could have arranged it quick