Novotel Goa Resort & Spa

If you are looking for a resort vibe, on a small scale, that is family friendly, this is a great option. We were looking for a little bit of peace and quiet to recharge our batteries and it is exactly what we found staying at the Novotel. Great service, nice infrastructures, lots of food options on site and a pool to enjoy the sun without the crowds of Candolim Beach. The hotel is well located, the beach is a 9-minute walk. The staff was very helpful and keen to give us tips and tricks. Beware of taxi services in the area. Although it has nothing to do with the hotel, it is worth mentioning that it is quite a challenge to move around in Goa for a reasonable price, especially when you are leaving a resort like this (Uber and Goa Miles don’t really work and the fares proposed by drivers are way higher than anywhere else in India). Do your research in advance. Again, nothing to do with the hotel itself, but it can impact your decision. If you are looking for a place to chill, we recommend!

Great location. Friendly staff. Breakfast spread was wonderful

Good clean rooms, nice breakfast and great service. Walking distance from beach and restaurants. Would visit again in future.

Rooms smelled a bit mouldy.

The service was great and the staff were very accommodating. The hotel feels a bit worn out and needs a bit of an uplift for Novotel standards and the price you pay. Also, they don't have enough pool lounges to accommodate the resort occupancy. If you do not get to the pool early, it's very hard to find a lounge for you to relax. The whole pool is in the shade of a huge tree, which is great, however the pool water is always freezing cold. There are also lots of berries form the tree on the bottom of the pool. The pool also is very unsafe as it has tiles missing especially on the floor so you have to be very careful when walking around the pool. Most of the edges of the pool are also very unsafe as the tiles are not flush and hence there is a rough edge which can cause cuts. The area around the pool is also very slippery, which caused quite a few people to slip and fall. The breakfast was great and had a great variety. They also made fresh omelets, Dosas and Uthappams. Room service was good, however we often had to call multiple times to get a bucket of ice! They had a Christmas day buffet lunch with drinks for Rs 2500 per person, which was great. Overall, the food and service were great, however the pool and accommodation let us down for Novotel standards. Location is great as it is walking distance to the main road (approx 7 minutes) where there are lots of shops and restaurants and about a 15 minute walk to the beach which was great as well.

Large, spacious hotel. Rooms set alongside a large, airy atrium area. Room was reasonably-sized, clean and comfortable. Well-equipped bathroom, WiFi worked throughout. Staff were friendly and helpful, allowed us to store bags and helped with a taxi to airport. Breakfast was good, a large spread including omlets cooked to order, not busy too. The outdoor area was nice with a play area for children. However, the one disappointment was the condition of the pool - loose and broken tiles not ideal, especially for youngsters. Located on a quiet lane close to Candolim Beach Road and beach area.

The pool was nice and duplex rooms were good for family though location wasnt great and pool wasnt temperature regulated

The hotel is located quite far from the main road, and the balcony furniture was damaged. Also, the sliding doors were difficult to open. Other than that, the stay was fine, but compared to other good hotels I’ve stayed at in Goa, this one was just average.

We had an excellent stay. Of special mention are the staff at the Food Exchange. Our son is a special needs child who eats a very limited range of foods. They made every attempt to take care of our kids.A special shout out to Avi, Shubada, Shailendra, Chef Mahendra and the rest of the team. A big thank you!

Room allocation was late, staff service not at par to expectation of Novotel. Indoor sports and kids activities are mostly paid and prices are on higher side.

Courteous and very friendly staff in the buffet restaurant, especially Ms. Yashoda if we got the name right. Indian food is the highlight, we ate the same cuisine for 4 days straight and still wanted more. Good pool area as well. Great location next to the buzzing Candolim beach road.

Another Novotel fail. Property was tired, outdated, Had to request a room change due the overpowering smell of sewerage emanating from the bathroom. They sent someone up with a bottle of air freshener!! I sent him away and enforced the room change. I will not knock the room staff efforts as they certainly were very willing to assist and serve generally. Except the breakfast staff who acted like they’d only just crawled out of bed, grumbling and scowling Not a chance I’ll use the Novotel or Accor chain of hotels ever again

would not prefer for my next stay

This was my wife and I first time in Goa. We chose Novotel based on its excellent reputation and we had stayed in Cairo at that Hotel. Although the actual hotel is need of updating, the service from the staff was more than enough to make up that. In particular Rahuldev, Subarnh, Rohin ,Subhiv, to name but a few. There kindness and genuine attention to our needs was impeccable. Our stay was made more pleasurable by having such great service by the team at the Lotus restaurant! Really appreciated and thank you.

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Novotel Gotel and spa in Goa impresses with its vibrant atmosphere, friendly staff it’s an old well maintained property.Kids loved the pool area and it’s close proximity to candolim beach makes it an ideal retreat. Guests consistently praise the Novotel resort and Spa in Goa for its exceptional staff. The team is recognized for their warm hospitality, attentive service, and willingness to go above and beyond to ensure a pleasant stay. From the reception Linda, Shambhavi and Anchal at the restaurant, Daljit,Avi and Shubatra have been really helpful and were always around and took good care of us and not to mention Francis from the pool bar makes some amazing cocktails a must try,visitors often highlight the friendly and helpful demeanor of the staff, contributing to a positive and memorable experience at Novotel Hotel and Spa Goa.

Luxury and kid friendly hotel.

Very tired and shabby looking property. Rooms, spa, pool all in need of some serious TLC and a renovation. Rooms are small and there were musty smells that frequently entered our room presumably from the AC. Staff were young and inexperienced. Everything took sooooo long or had to be asked for several times. There also appeared to be a complete lack of anyone in charge - front of house, in the reception which probably explains the erratic/ non existent service. On reflection the best service came from the main entrance security who always said hello / smiled / were friendly whenever we entered or arrived. I can only assume they were outsourced! On the plus side the food from the al la carte menu was ok. Definitely wouldn’t return. Much better and cheaper places to stay in Candolim.

The room cleanliness was poor The window was open and there were mosquitoes in the room I found cockroaches in the bathroom. The room had a strange bad smell lingering on, thankfully we had aroma candles and that helped. The parking staff deserve compliments for managing in a very constrained space.

Great staff and very accommodating. We really enjoyed our stay.