The Chariot Resort & Spa

Good place to stay in Puri, not too far away from the beach

Except the AC in the room.Nothing is good about the property.The toilets are not clean.All the areas are stinky.The staffs are rude. The food is over priced.The staffs needs adequate training on how to treat the guests.They don't have the any etiquette on how to address the customer concerns and issues. I am extremely disappointed with the property

Terrible resort with pungent drain smell throughout the property. They claim free Wi-Fi but the poor Wi-Fi is only available at the lobby. No cable. Staff tried to provide another room but equally worse. I misplaced my room key somewhere in the room and I asked for a temporary one - the staff’s attitude is we can’t give provide another one without extra Rs.500. Do a favor to yourself and don’t waste money here. It is not even worth Rs.2k. Stay near Golden beach hotels. Only the restaurant is decent in this place.

Overall maintenance is average.

Great place

Serious issues with housekeeping and room services. All the issues were reported and acknowledged by the hotel manager. Hotel manager could not help much as the booking was done through hotel.com website. The comission of hotel.com on this booking was more than INR10,000.00 The room assigned was not prepared for 3 guest. Missing towel toiletries. When we ebtered the room it was tardy with extrly dirty lamp shades and the bathroom window blind had fungus on it The bed sheets, pillow and comforter cover were over used and torn. Broken pillows and stained mattresses. The shower was broken that was fixed after we complained. There was a need of consant chasing of the housekeeping for providing toiletries and towel - as the room cleaning service doing proper job. Overall the stay was a nightmare, as the room beside us was being renovated and there was noise of drilling during the day time. The only positive of this property was the sea view...and quietness as it is a remote location. I request hotels.com to kindly look into this matter urgently as obviously i have overpaid for this horrible stay. Kindly note the hotel manager also informed the senior management about these issue and i had met the guy heading room service and shared all my complaints/concerns directly with him. - Room number was 731 or 713....

Excellent location for Puri and the close by beaches. Our room had a partial view of the sea. The staff are excellent and went beyond means to make us feel comfortable ! The restaurant food is North Indian and good. We are there almost everyday. Restaurant staff too are polite. Just a note I want to mention: A bath May would have helped in the bathroom as senior people find it hard to get out of the shower with wet feet and could be dangerous. Also, we were 3 adults in one room and the resort charges for the extra adult to be in the room, however the amenities are not of 3 people. There are only 2 cups and tea/coffee sachets are only two. Bottled water is two bottles so perhaps this can be accommodated for 3 people.

Stay was OK. We did booking for 3 rooms and we reached the hotel at 10.45 am. First room we got at 11.30 am and the other two rooms after 12.30 pm.

I will not stay here again. Washroom was so sticky and wet. The room is 0 star. I don’t understand why Travelocity rated this as a 4 star, did someone get paid under the table? I paid for 4 star hotel but got a cheap one. The exterior of the hotel looks good, but that’s about it. I will not recommend this hotel to any foreigners, it’s only a good fit for a local person.

VERY POOR SERVICE, DISCOURTIOUS BEHAVIOUR OF STAFF.TRAVEL DESK PERSON VERY SHRUDE.NOT ADVISABLE TO STAY AT THIS HOTEL

Worst hotel.worst reception.only bother about money..dont know how 2 treat with people...talking only about money...far away from beach

Worst room.i have been checkout an hour left from check in

Not the best experience. Rooms were not clean, Ac was not working and TV remote did not exist.

Worst experience for price and place. Nothing good to pay this amount its 1star hotel

Food and staff were good. Hotel was not on beach.

We enjoyed thoroughly.

Nice stay after uncertainties - The stay was very nice but not till the hotel called up 12 hrs before the stay period. The numbers available with expedia as well as in the hotel website are outdated ones and are not functional. There was no way out to confirm on the road directions, vehicle pickup or notify the hotel on tentative arrival time, etc..

Property was just not what was advertised on their website. It is very run down with leaky roofs/ceilings, broken door handles and safety locks. Major issue was Air Conditioning. There was no Air Conditioning on both the rooms booked including no AC in major parts of the property. Front desk is of no help! The best part of the property is the dining service, their staff is very cordial and excellent at their job. No proper road to the property as well as no beach access even though the property is beach front. In all, it was not worth the money we paid for!!!

The hotel excels with its service and immaculate behavior of its people. We stayed there for 6 days and enjoyed our stay. The property is one of a kind with a lagoon and the sea beach after a beautifully maintained garden. The food was good and the chef took special care of us. We had dinner specially prepared for us with local ethnic Odiya cusine. The GM of the hotel is a friendly person and takes personal care. The only problem is the road connectivity.The place remains at a desolate area away from the city.In a saline weather, maintaining the huge property is difficult and wall paints got damped and peeled off at certain points. Power cut is frequent.But at the end of the day we remember the positives only.Lovely people all around greeting in folded hands!

We had a very bad experience at Chariot. At the time of check In, the staff allotted us room which was highly damp, full of stains and stinky. after lot of Drama, the room was changed and again, the airconditioning of the room was not functioming. My child had already slept. Finally, we were given a third room @ 12 midnight which was decent enough to stay there for 2 nights. The hotel is well built but it seems that it is a haunted house now....no maintenance at all. I would not recommend this hotel as it is highly overpriced as per its standards.