The Fern Goregaon

Front desk staff not so friendly. But, service manager puts a lot of effort to give warmth compassion. Location is not so ideal as there are not resturants or shops near by.

Very comfortable stay, good food, excellent service.

All staff is great

Rude front desk and management team.

Tidy and well sized rooms. A/C was not very effective though. Worth the value anyway.

Overall experience: Average Worth the money : Average Stay : On checkin, we requested for a room away from any staff elevators etc. as my friend is a light sleeper. They gave us a very nice room on 7th floor. However, 15-20mins inside, we started hearing drill sounds. We called the reception to check about it and they offered to change the room. So now we moved down to 2nd floor. Bang opposite staff elevator. My friend obviously couldn’t sleep. Day 1 we requested late checkout and they very gracefully gave us an hour late. Which was absolutely appreciated. We did request more time but that wasn’t possible. After a bad room experiences, that we expressed twice, as a gesture, the least thing I expected was they waiving off charges and give us the extension for another hour or 2. I could understand if they were fully booked but they are not as we could see availability for check ins today in the apps and their website. Last thing, inspite of informing them about the checkout time during breakfast at 10, we received 2 calls to ask about checkout time between 10 and 11:30am which was a tad bit annoying. Second call was also about booking us for buffet. Food : average. Not many options in dinner and breakfast. Good amount of staff available and not much crowd for breakfast, but they forget the orders. That’s the reason for an average rating.

Nice

Everything was great.

Had a great stay, except for one night where there was banging from the room above. However, the staff immediately changed my room in the middle of the night. All staff were very friendly and helpful.

The staff was very professional and helpful. Concierge service was superb!

I booked this stay for my parents and they were sometimes not treated with respect…eg they were hassled for not submitting coupon which they had bought for breakfast and which the person at entrance of breakfast area had seen but did not collect…they were told breakfast was not included in the stay inspite of buying it separately.

Rude staff, in particular the evening manager Ajit.

Great staff, neat and tidy rooms, prompt room service. Breakfast is quite good.

Near Highway and exhibition center

The location is awful. Despite being so close to the expressway, no Uber or auto rickshaw (three wheeler cabs) will take you to the Oberoi mall which is literally across the highway and which is impossible to walk to easily ! They do not take you because their argument is they loose money stuck in traffic for such a short distance. They all decline !. Expedia advertises the mall to be walking distance. There is no easy safe way to do that. The hotel has just 1 restaurant!!! Expedia advertises 2 on their site. The restaurant/hotel does not offer any Alcohol! So guests are trapped as there is no other restaurant close by, can’t get to the mall nor can they order any alcohol! Other than that it’s a nice clean hotel with kind courteous staff.

Perfect stay when you exhibit at NSC ground Goregaon,

The Fern Goregaon Mumbai is a very good hotel to stay with full comfort and satisfaction for the money you paid. Rooms are spacious, clean, comfortable and neatly maintained.Bathroom and toilet is sufficiently spacious. Bathing area is separated with a good glass door.House keeping manager Ms Ashika Babar puts her efficient efforts to get the job done effectively. Fleur the restaurent is amazing. It has many pleasant surprises with multi cuisines recipes for you. Restaurent crew is very polite and friendly. Room service is also efficient. Front desk staff is very efficient and welcoming.I wish to stay in The Fern again in future. Sunil Waikar

Excellent Staff, Room was excellent as well. Good food and excellent amenities as well. Looking forward to coming back!

Thry accommodated every request with the change in my timelines because of flight changes due to COVID. Food/ Restaurant was great as well.. Keep up the good work!!

The staff were generally good - and the property is well located, tidy and pleasant. The only issue we had: two of our group arrived before myself, and for some reason they would only let one of them check in till I arrived -- this was not ideal as we'd all travelled a long distance and were quite tired. I think this was an oversight. Once I arrived it we managed to get it sorted Collection for Mumbai airport was a bit of mis-match; with the driver having the wrong name on the sign - again this got sorted. On a more positive note: It's well located just north of the airport. The rooms were very descent and the beds were good. The air conditioning was a bit noisy but I suspect that's age. The restaurant had some good food onsite - which after a long journey was very tasty and rewarding.