It was a wonderful experience we hopefully do again soon. The resort is beautiful and serene. It has its own private beach with water activities and many cabanas being offered. We stayed at the Superior, the room was comfortable despite the fact there was not so much amenities. The service was very friendly, fast and accommodating. Pak Ali, who also drove our shuttle from the airport was very helpful and informative in how we could enjoy our first trip to Lombok. He was also very attentive. He was one reason we had a very memorable stay at Novotel Lombok. Thank you Novotel! We will be back and curious to experience their villa.
It is very happy to stay for 2 days in Batatu Villas. The enviroment around and inside of villa was very clean. And their staff very nice. More easy for you to stay in villa because they create temporary whatsapp group and it makes good communication and good service during your stays. Hope that Batatu can keep this facility or developed their service for future. Including maintain the building of villa, so Batatu can be the best resort in Mandalika
The staff doesn't speak English, and even tho I can speak bahasa Indonesian they never get the right order, the music at the bar, breakfast, and restaurant was really inappropriate, and too loud. The resort himself is well cleaned and service is good, staff is friendly, massage was one of my best.
Best place and strategy for healing, bed quite comfy, but TV isn working, there is no channel. Hot water is also not working, wifi is super slow. The taste of breakfast food is awful.
Very good location and nice pool. Staff was friendly and helpful, breakfast too. Overall the room was comfortable but the the bathroom looked like it hasn't been cleaned in a longer time. When we came back to the room, everything smelled like rotten eggs. Can still recommend the hotel for a shorter stay!
The room was spacious and clean. But the shampoo and conditioner 's bottles are almost empty. I think they didn't check it before giving us the room. We asked for refill but they didn't refill it until the day we were leaving the hotel. They gave welcome drink to guests but only the western guests. They didn't provide welcome drinks to the local guests. Please no racism.