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Ascott Waterplace Surabaya
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Ascott Waterplace Surabaya
Apartments
8.8
Impressive
From 2,267 verified guests reviews
What Guests Say About Their Stay
Strategic Location (1)
Kids Friendly (5)
Excellent Service (18)
Complete Facilities (21)
Fanny F.
9.1
/ 10
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.
Viana A.
9.4
/ 10
the room is awesome..simple but complete. we enjoy our holiday.. the facilities is good but fortunately the variant of breakfast menus are slight for five star hotel.
Lissa A. F. S.
9.7
/ 10
The accommodation is big place, clean, homey. The Furniture is complete, stylish, modern. My Family love to stay in here. Facility is good. The female staff is polite and friendly. Thank you Ascott...Thank you Traveloka for this staycation🙏🙂
In the Area
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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Ascott Waterplace Surabaya
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What's around Ascott Waterplace Surabaya
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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Discover More About Ascott Waterplace Surabaya
Home Highlights
Ascott Waterplace Surabaya is a luxurious accommodation good for couple/group trips and close to Surabaya's points of interests.
Location and Nearby Attractions
The apartment is perfect for shopaholics as it is located right beside Pakuwon Mall, and worry not about where to have lunch or dinner as the culinary spot that holds various restaurants is only 600 m away.
If you're traveling with kids, you can take them to Ciputra Waterpark which is 6.7 KM away, or Surabaya Zoo which is 9,1 KM away.
Home Features
The air-conditioned unit comes with breakfast and wifi service, a set of TV and DVD, in-room safe, iron, refrigerator, microwave, kitchen, separate dining area, and washing machine; making it a perfect choice for a long stay.
The shower has a bathtub and you will be provided with a bathrobe, toiletries, and hairdryer.
All facilities in Ascott Waterplace Surabaya
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Common Space
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- DVD player
- Hairdryer
- In-room safe
- Kitchenette
- Microwave
- Refrigerator
- Separate shower and tub
- Shower
- TV
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Public Facilities
- Parking
- Coffee shop
- Elevator
- Breakfast restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- Restaurant with AC
- Breakfast
- Buffet breakfast
- Continental breakfast
- Dining area
General
- AC
- Non-smoking room
- Swimming pool
- Smoking area
- Terrace
Things to Do
- Children play area
- Fitness center
- Outdoor pool
- TV lounge
- Waterslide
Business Facilities
- Computer station
- Meeting facilities
- Photocopier
- Projector
Accessibilty
- Accessible parking
- Wheelchair accessible
Family-friendly Facilities
- Children pool
Transportation
- Area shuttle with surcharge
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Ascott Waterplace Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 11:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Facility
Swimming Pool closed temporarily from 10-5-2024 to 31-5-2024.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Ascott Waterplace Surabaya | 182 |
Number of floors in Ascott Waterplace Surabaya | 33 |
Another facilities in Ascott Waterplace Surabaya | Bathrobe, Bathtub, Cable TV, Desk, DVD player |
Frequently asked question in Ascott Waterplace Surabaya
What are available facilities at Ascott Waterplace Surabaya?
There are top facilites at Ascott Waterplace Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Waterplace Surabaya?
The standard check-in time at Ascott Waterplace Surabaya is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Ascott Waterplace Surabaya provide breakfast?
Yes, Ascott Waterplace Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Ascott Waterplace Surabaya
Overall Rating & Reviews
From 2,267 verified guests reviews
8.8
Impressive
Fantastic
997
Very Good
1,027
Satisfying
42
Average
201
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
All
strategic location (1)
kids friendly (5)
excellent service (18)
complete facilities (21)
spacious room (23)
great room (3)
great location (39)
tasty food (6)
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Language
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Show Reviews with Photos
M***d
This is a guest profile.
Leisure
10
/ 10
24 Jul 2024
The room is clean & comfort. Service is excellent.
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Accommodation's Reply
25 Jul 2024
Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Guest Service Manager.
S***a
This is a guest profile.
Leisure
9.1
/ 10
12 Jun 2024
Ascott Waterplace is a very nice serviced apartment. It 's located right across PTC where my event was. So it 's very convenient for me to go to my event. The apartment is spacious, it has the living room, the kitchen with the refrigerator & water dispenser. The bedroom has good bed as well. The AC is cold but the it is a bit noisy. And the curtain is set at the same side with the bed, and for me that likes the room to be completely dark, this curtain setup allows the sunshine to come to the bedroom and disturbs my sleep. I don't know if the curtain setup in all the apartments are like this or I just happened to get the apartment with this kind of curtain setup.
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2 liked this review
Accommodation's Reply
13 Jun 2024
Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We also take note on your valuable feedback with regards to AC noise and the curtain set up which we sincerely apologize for and it has been conveyed to our respective team members for rectification. As for the curtain set up in one bedroom deluxe type that you were occupying is all the same. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Monica Sihombing. Asst. Guest Service Manager.
Resha L. A. D.
Staycation
8.5
/ 10
17 Mar 2024
Close to the mall, perfect for small family. Very good are.
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Accommodation's Reply
19 Mar 2024
Dear Mr. Resha l adi Dharma, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
Edwyn S.
Staycation
8.5
/ 10
02 Dec 2023
Clean and very comfy hotel. Been here many times and very satisfied.
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Accommodation's Reply
13 Dec 2023
Dear Mr. Edwin Suryadinata, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
DJ
Denny J. C.
Business
9.7
/ 10
17 Nov 2023
Quick check in and check out. Clean room. Plenty of facility.
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Accommodation's Reply
17 Nov 2023
Dear Mr. Denny Junior Chandra, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
Vanesa A. W.
Holiday
8.5
/ 10
19 Jul 2023
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Accommodation's Reply
20 Jul 2023
Dear Mrs. Vanesa Aprilia Wulandari, Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya. Sincerely yours, Monica/Asst Guest Service Manager.
l
listiana
Holiday
8.5
/ 10
04 Jun 2023
Easy check in. We got upgraded from deluxe to executive. Very nice impression. Location are great. Clean. Perfect.
1 liked this review
Accommodation's Reply
05 Jun 2023
Dear Mrs. Listiana, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst Guest Service Manager.
ST
Soekotjo T.
9.7
/ 10
07 May 2023
Clean, nice, comfortable and great location near plaza.
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Accommodation's Reply
08 May 2023
Dear Mr. Soekotjo Tjio, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst GSM.
AA
Annisa A.
Holiday
9.1
/ 10
29 Mar 2023
Great huge place! Nice for family.
1 liked this review
Accommodation's Reply
02 Apr 2023
Dear Mrs. Annisa Azis, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst. GSM.
nb
novyana b. r.
8.5
/ 10
28 Feb 2023
Perfect. Very clean. Good for stay.
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Accommodation's Reply
03 Mar 2023
Dear Novyana b rondonuwu, Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards,
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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