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Aston Ketapang City Hotel
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Aston Ketapang City Hotel
Hotels
8.2
/10
Very Good
1,366 reviews
What Guests Say About Their Stay
Distance To City Center (31)
Staff Friendliness (28)
Bedroom (28)
Ambiance (23)
Heru K.
8.8
/ 10
Clean, friendly staff, strategic place
In the Area
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Jalan R Suprapto 68A, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78851
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Aston Ketapang City Hotel
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What's around Aston Ketapang City Hotel
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Jalan R Suprapto 68A, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78851
Discover More About Aston Ketapang City Hotel
Location
Aston Ketapang City Hotel is located in area / city Delta Pawan.
About Aston Ketapang City Hotel
Whether you are planning an event or other special occasions, Aston Ketapang City Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.
From business event to corporate gathering, Aston Ketapang City Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Aston Ketapang City Hotel, a wonderful accommodation for your family holiday.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Aston Ketapang City Hotel.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Aston Ketapang City Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Aston Ketapang City Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Aston Ketapang City Hotel is the right place to stay.
All facilities in Aston Ketapang City Hotel
Bar, Cafe and Lounge
Fitness Center
Functional Hall
Lobby
Accommodation Services
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Cafe
- Nightclub
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Minibar
- Shower
- TV
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
Things to Do
- Fitness center
- Karaoke
- Massage
- Spa
General
- AC
- Fireplace in lobby
- Non-smoking room
- Smoking area
Business Facilities
- Business center
- Meeting facilities
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- ATM/Banking
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Aston Ketapang City Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 13:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 13:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Aston Ketapang City Hotel | 146 |
Number of floors in Aston Ketapang City Hotel | 6 |
Another facilities in Aston Ketapang City Hotel | Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant |
Frequently asked question in Aston Ketapang City Hotel
What are available facilities at Aston Ketapang City Hotel?
There are top facilites at Aston Ketapang City Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Ketapang City Hotel?
The standard check-in time at Aston Ketapang City Hotel is starting from From 14:00 while the latest check-out time is at Before 13:00
Does Aston Ketapang City Hotel provide breakfast?
Yes, Aston Ketapang City Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Aston Ketapang City Hotel
Traveloka (1,366)
8.2
Very Good
From 1,366 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.1
Location
8.5
Service and Facilites
8.3
People often mention about Aston Ketapang City Hotel
All
Distance to City Center (16)
Bedroom (14)
Staff Friendliness (13)
Ambiance (10)
Room Space (10)
Hotel Area (10)
Accessibility (9)
Bathroom (9)
Variety (8)
Surroundings (7)
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Traveler Reviews Aston Ketapang City Hotel
Number of reviews per page
20
40
Customer reviews
N***y
Business
9.4
/10
Reviewed 3 week(s) ago
Clean room, friendly staff. Always choose this hotel when on business to Ketapang.
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Accommodation's Reply
08 Apr 2025
Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for choosing Aston Ketapang City Hotel as your hotel of choice during your work in Ketapang Regency. It is a pleasure to have you as our guest from time to time. Sending good wishes to you and your family, we are pleased to welcome you back! Best regards, Rahmat A. Santoso. General Manager
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h***r
8.5
/10
Reviewed 8 week(s) ago
Hotel with old building, but it doesn't matter because the price is cheap
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1 people find it helpful
Accommodation's Reply
28 Feb 2025
Dear Valued Guest, Warmest greetings from Aston Ketapang City Hotel! Thank you very much for your sincere and appreciative review. We are very happy to hear that even though our hotel building is old, you have been pleased to receive our facilities and services according to the price we offer. We always look forward to welcoming you back! Best regards, Rahmat A. Santoso. General Manager
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JA
Jimmy A. W.
8.9
/10
Reviewed 9 week(s) ago
The telephone and AC cables in the room often have trouble and the breakfast taste is below the standard of a three-star hotel. However, the staff service is very good and fast.
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Accommodation's Reply
27 Feb 2025
Dear Jimmy AW Warm greetings from Aston Ketapang City Hotel! Many thanks to Mr. Jimmy for choosing to stay at Aston Ketapang Hotel. We apologize for the inconvenience you experienced regarding the telephone cable and AC. Thank you for letting us know, we will follow up immediately. We also appreciate your compliments to our dedicated staff. We are continuously motivated to improve the quality of our breakfast to meet the needs of our guests. Happy to welcome Mr. Jimmy back! Best regards, Rahmat A. Santoso. General Manager.
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A***I
10.0
/10
Reviewed 10 week(s) ago
very good, delicious, highly recommended, suitable for couples
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1 people find it helpful
Accommodation's Reply
27 Feb 2025
Dear Guest, Warmest greetings from Aston Ketapang City Hotel! Thank you very much for your positive attention and concern! We are very happy to hear that you enjoyed your stay with your partner at Aston Ketapang Hotel. We hope to welcome you back soon! Best regards, Rahmat A. Santoso. General Manager
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Taupan A. P.
Business
10.0
/10
Reviewed 11 week(s) ago
Have stayed at this Aston Hotel several times, Overall very satisfying with a price that is much cheaper than other 3-star hotels in Ketapang., Suggestions for the restaurant section. The plastic placemats for plates on the dining table must be replaced, because they are no longer suitable. The plastic is curved.
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Accommodation's Reply
12 Feb 2025
Dear Taupan AP Warm greetings from Aston Ketapang City Hotel! Thank you very much, Mr. Taupan, for your perfect review and for your loyalty in choosing Aston Ketapang City Hotel as your place to stay. We are very happy to hear that you are always satisfied with the services and prices we offer. Your suggestion regarding the plastic coasters in the restaurant is highly appreciated. We will follow up on this immediately to ensure the comfort of our guests. Thank you for your attention and valuable input. We greatly appreciate your concern for our products, services, and employees. The Aston Ketapang City Hotel team is very pleased to receive your support and loyalty. We look forward to welcoming you back in the near future. Stay healthy, Mr. Taupan! Best regards, Rahmat A. Santoso. General Manager
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Caecilia Y. K.
Business
6.0
/10
Reviewed 11 week(s) ago
It os not like any other Aston hotel. Its dark and not well maintenance.
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Accommodation's Reply
10 Feb 2025
Dear Caecilia Y.K.
Warmest greetings from the Aston Ketapang City Hotel!
We are very sorry to read about your recent experience at our Aston hotel in Ketapang. We sincerely apologize that your stay did not meet your expectations and that you found our hotel to be dark and not well-maintained. We truly appreciate you taking the time to share your feedback with us, as it helps us to address the areas where we need to improve.
We understand your disappointment, especially if you've stayed at other Aston properties. We want to humbly explain that our location in Kabupaten Ketapang means we operate under different circumstances than perhaps the Aston hotels you've experienced in larger cities. And regarding the upkeep of the hotel, we want to assure you that we are taking them very then addressing these issues with our hotel owners and management team immediately. We value your feedback and understand the importance of maintaining a comfortable and welcoming environment for all our guests. Thank you very much again for your valuable feedback.
Sincerely yours,
Rahmat A. Santoso
General Manager
Y***e
9.1
/10
Reviewed 11 week(s) ago
During my stay at Aston Ketapang, the room was comfortable and clean
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Accommodation's Reply
10 Feb 2025
Dear Valued Guest, Warmest greetings from Aston Ketapang City Hotel! Thank you very much for your positive review of your stay at Aston Ketapang. We are very happy to hear that you felt comfortable and the room was clean during your stay. Your appreciation and concern are truly the best support for us. The comfort you need is our top priority, and we always strive to provide the best service to every guest. We are happy to welcome you back to Aston Ketapang! Best regards, Rahmat A. Santoso. General Manager
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M***a
Staycation
7.1
/10
Reviewed 16 week(s) ago
The food is not very varied and you can't eat as much as you like in other hotels.
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Accommodation's Reply
07 Jan 2025
Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your suggestion on the available room service breakfast. We sincerely apologize if the menu variations available have not met your expectations. Your input is very valuable and will be used to evaluate the menu choices that we serve as well as the service model that we present. We present this service for the convenience and personalization of the breakfast experience in the guest room. Thank you for your understanding and concern. Always stay healthy and we are happy to welcome you back! Best regards, Rahmat A. Santoso. General Manager
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M***d
8.5
/10
Reviewed 17 week(s) ago
Comfortable hotel, friendly service, cleanliness should be improved, I think the bed area is damp, but so far so good, can be a recommended hotel in Ketapang.
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1 people find it helpful
Accommodation's Reply
30 Dec 2024
Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Your review means a lot to us! We are glad that Aston Ketapang is your recommended Hotel in Ketapang Regency. We continue to strive to provide an unforgettable stay experience. Feedback on cleanliness and humidity will be followed up seriously. Look forward to our improvement surprises on your next visit! Best regards, Rahmat A. Santoso. General Manager
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r***a
6.6
/10
Reviewed 18 week(s) ago
Power outage from 8pm until morning, no notification from the hotel regarding the problems that occurred and no initiative to help move rooms
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Accommodation's Reply
26 Dec 2024
Dear Guest, Greetings from Aston Ketapang City Hotel! We deeply apologize for the inconvenience caused and the lack of information from our side. At that time, the existing conditions caused the peace to be unstable, so we missed to assist in moving rooms to the second hotel building. Currently, with the help of the PLN team, we have handled the electricity problem and ensured that everything is running normally. Thank you for your feedback; We will be better in providing information and services in the future. Sincerely, Rahmat A. Santoso. General Manager
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A***g
10.0
/10
Reviewed 18 week(s) ago
The hotel staff is friendly and clear in explaining during check-in.
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Accommodation's Reply
26 Dec 2024
Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel. Thank you very much for your positive review. We greatly appreciate the sympathy and empathy you showed during your stay at Aston Ketapang, especially during the power outage that occurred that night. We are proud that our staff was able to provide friendly and clear service during check-in. Your patience and understanding of the difficult situation means a lot to us. With your calmness and support, we were able to face the challenges and continue to strive to improve our services. Once again, thank you for your understanding and kindness. We look forward to welcoming you back in the future with a better and more comfortable experience. Sincerely, Rahmat A. Santoso. General Manager
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b***n
Transit
6.8
/10
Reviewed 18 week(s) ago
Hopefully the electricity will return to normal and the hotel can be used as a place to rest.
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Accommodation's Reply
26 Dec 2024
Dear Guest, Warm greetings from Aston Ketapang City Hotel! We deeply regret and sincerely apologize for the power outage you experienced while staying at our hotel. Currently, the electricity in our hotel has returned to normal thanks to the cooperation with the local PLN. Thank you for your understanding and we hope you can enjoy your next visit without any problems. Sincerely, Rahmat A. Santoso. General Manager
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Taupan A. P.
Business
9.1
/10
Reviewed 21 week(s) ago
Spacious rooms for the Suite type as in the photo must be booked offline, standard 3-star hotel facilities, standard breakfast menu, overall quite satisfying for staying in Ketapang..😊
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Accommodation's Reply
03 Dec 2024
Dear Taufan A. P, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your very positive attention and appreciation! We are very happy to hear that you are satisfied with our spacious Suite type room with the standard facilities available, as well as the breakfast menu that we serve. Your concern is our motivation to continue to develop the quality of service needed. Thank you for choosing to stay at our place at Aston Ketapang Hotel, see you again!. Best regards, Rahmat A. Santoso. General Manager.
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G***n
Business
9.4
/10
Reviewed 23 week(s) ago
Cheap and clean. Located in the city center. For marketing standard price
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Accommodation's Reply
11 Nov 2024
Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Thank you for your appreciation! We are very happy that you like the cleanliness of the room and the affordable price that we offer. We will continue to strive to provide a memorable stay experience for every guest. Do not hesitate to stay here again when visiting Ketapang! Sincerely, Rahmat A. Santoso. General Manager
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S***n
Business
9.1
/10
Reviewed 24 week(s) ago
The atmosphere of the room viw from the room I used was quite good. Only the bathroom facilities were lacking for the hot water was no longer functioning in room number 608 on the 6th floor of the front building.
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Accommodation's Reply
13 Nov 2024
. Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! We greatly appreciate and appreciate your time to provide feedback. We are glad you enjoyed the view from your room. However, we are very sorry to hear about your experience with the hot water facility. We apologize for the inconvenience you experienced. Our team will immediately conduct checks and repairs to ensure that similar incidents do not recur. We look forward to welcoming you back to provide better service in the future. Stay healthy and prosperous!. Best regards, Rahmat A. Santoso. General Manager
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Yance C.
Business
8.5
/10
Reviewed 25 week(s) ago
Thank you, a good hotel with affordable prices, in the center of Ketapang city, only the room facilities should be updated.
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Accommodation's Reply
11 Nov 2024
Dear, Yance C. Warmest greetings from Aston Ketapang City Hotel! Thank you very much Mr. Yance for your valuable advice! We will continue to do our best to improve the room facilities to meet our guests’ expectations. Affordable price and strategic location are our priorities. Hopefully we can meet Mr. Yance again soon! Warmest regards, Rahmat A. Santoso. General Manager
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S***n
8.5
/10
Reviewed 25 week(s) ago
A comfortable place to rest while traveling or walking around the city of Ketapang. Easy access and not far from shopping places.
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Accommodation's Reply
11 Nov 2024
Dear Valued Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for your positive review! We are very happy to hear that you felt comfortable staying with us. Easy access to shopping centers is indeed one of the advantages that we offer. It is a pleasure to welcome you back! Sincerely, Rahmat A. Santoso. General Manager
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T
THOMAS
10.0
/10
Reviewed 28 week(s) ago
Comfortable place to stay. Close to all shopping centers. And others.
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Accommodation's Reply
13 Oct 2024
Dear, Thomas,
Warmest greetings from the Aston Ketapang City Hotel!
We at Aston Ketapang City Hotel would like to express our sincere gratitude for choosing to stay with us. We're delighted that our hotel's location met your expectations and that you enjoyed your time in Ketapang. We hope you'll visit us again soon.
Sincerely,
Rahmat A. Santoso
General Manager
T
THOMAS
10.0
/10
Reviewed 28 week(s) ago
Recommended comfortable place to stay. Close to shopping centers and others.
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Accommodation's Reply
13 Oct 2024
Dear Thomas, Warmest greetings from Aston Ketapang City Hotel! We at Aston Ketapang City Hotel would like to express our sincere gratitude for choosing to stay with us. We are glad that you enjoyed your stay and received our services that met your needs. We hope that you will visit us again soon. Sincerely, Rahmat A. Santoso. General Manager.
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HT
HERNANDO T.
Business
10.0
/10
Reviewed 28 week(s) ago
The hotel staff is friendly and continues to accompany you to the elevator. The room is clean, the smell is really good, what's more, this is the first trip to Kupang and it continues to be a memorable experience also staying at a comfortable hotel in Aston.
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Accommodation's Reply
13 Oct 2024
Dear, Hernando T. Warmest greetings from Aston Ketapang City Hotel! Thank you for your positive review, Mr. Hernando! We are very happy to hear that you enjoyed your stay at Aston Ketapang City Hotel. Our team is always committed to providing the best service to every guest, and we are honored to hear that the friendliness of our staff and the cleanliness of our rooms have left a good impression. We sincerely hope that you will have the opportunity to stay with us again in the future. Sincerely, Rahmat A. Santoso. General Manager.
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Number of reviews per page
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