Bobocabin Kintamani, Bali

Hello Mr/Ms, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Kintamani. First and foremost, we want to express our deepest apologies for the distressing experience you encountered during your recent stay at Bobocabin. Your privacy and comfort are of the utmost importance to us, and we take incidents like this very seriously. We are truly sorry to hear about the inappropriate use of a drone by another guest near your cabin (Cabin 4) while you were in a private setting. We understand how upsetting and invasive this was, and we deeply regret that it occurred during your stay. To prevent this from happening again, we are reviewing and tightening our policies regarding drone usage on property, including clearer signage and stricter enforcement of no-fly zones around private guest areas. Additionally, we apologize for the inconvenience caused by the presence of flies. We are actively working with our housekeeping and maintenance teams to address this issue and improve the cleanliness and comfort of the area moving forward. Your experience does not reflect the standards we strive to uphold at Bobocabin, and we are truly sorry for the discomfort caused. We hope you’ll give us the opportunity to regain your trust in the future. Once again, thank you for your thoughtful feedback. We hope to welcome you back soon and provide an even better experience. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at (Chat Only). Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia

Hello Mr/Ms, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Kintamani. We genuinely appreciate your candid feedback, and we’re very sorry that parts of your stay fell short of expectations. We’re glad to hear that our staff made a positive impression on you and your kind words will be shared with the team, and we truly appreciate your acknowledgment of their efforts. Regarding the presence of flies, we completely understand how uncomfortable this must have been. Kintamani’s natural environment can sometimes attract more insects, especially during certain seasons, but it’s our responsibility to manage this more effectively. Your comment about the fly trap placement near the check-in table has been noted, and we agree — that location is far from ideal. We are already working on relocating it to a more discreet area and ensuring traps are also placed strategically around the cabins to prevent flies from entering guest rooms. We’re also very sorry to hear that your room’s water heater wasn’t working properly. We’ve shared this with our maintenance team to ensure it’s promptly fixed, and we will be inspecting all units to prevent similar issues for future guests. As for the garden, thank you for pointing this out. We truly value the beauty of our natural surroundings, and we agree that proper landscaping plays a big role in enhancing the view. We’ll be taking action to better maintain the grass and manage weeds around the property. Once again, thank you for your thoughtful feedback. We hope to welcome you back soon and provide an even better experience. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at (Chat Only). Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia

Hi Sis. Warm greetings from Bobobox Indonesia! Thank you for taking the time to share your experience staying at Bobocabin Kintamani. We are very happy to know that you enjoyed the beautiful view and the comfort of our room, especially the outdoor atmosphere which is indeed the main attraction for relaxing and enjoying nature. We also take serious note of several things that are of concern to you: 1. Narrow access and less than optimal road conditions are indeed a challenge in themselves, and we are currently coordinating with the relevant parties to find a solution for improvement in the near future. 2. We have added more intensive handling in the form of installing fly traps in strategic areas and maintaining the cleanliness of the surrounding environment to be more controlled. 3. Our team of technicians has been notified and is currently conducting checks and repairs so that the water flow remains stable throughout the cabin. Your input means a lot to us to continue to improve and provide a better stay experience in the future. We hope that on your next visit to Bali, you can return to stay at Bobocabin with a much more enjoyable experience. If there is anything else you would like to convey further, please contact our Customer Care via WhatsApp (Chat Only). We hope to welcome you back to another Bobocabin with a more satisfying experience. See you again 🐨. Syasya. Customer Care Unit | Bobobox Indonesia

Hello Kak Dede, Warm greetings from Bobobox Indonesia! Thank you for choosing Bobobox as your preferred accommodation and for sharing your experience while staying at Bobocabin Kintamani. We hope you had a pleasant stay at Bobocabin Kintamani! We look forward to welcoming you to Bobocabin/Bobopod next time. 🐨. Warm regards, Syasya. Customer Care Unit | Bobobox Indonesia

Hello Sis, Warm greetings from Bobobox Indonesia! Thank you for choosing Bobobox as your preferred accommodation and for sharing your experience while staying at Bobocabin Kintamani. We hope you had a pleasant stay at Bobocabin Kintamani! We look forward to welcoming you to Bobocabin/Bobopod next time. 🐨. Warm regards, Syasya. Customer Care Unit | Bobobox Indonesia