DoubleTree by Hilton Jakarta - Diponegoro

Dear Mr. RMD, Thank you so much for sharing your kind words with us! We’re absolutely delighted to hear that you and your family enjoyed your stay—from the smooth check-in to the comfy room your kids loved. It truly warms our hearts to know that our housekeeping team could make your experience even more seamless with their prompt service. It was a pleasure having you with us, and we can’t wait to welcome you and your family back for another memorable stay. Warmest regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Ms. Hanna, Thank you for taking the time to share your recent experience with us. On behalf of the Management DoubleTree by Hilton Jakarta - Diponegoro, we sincerely apologize for the inconveniences you encountered during your stay. It is truly disheartening to learn that your expectations were not met, especially in regard to cleanliness, the condition of the glassware, and the level of service provided. Please be assured that this is not reflective of the standards we strive to uphold. Your feedback has been immediately shared with related teams for urgent review and corrective actions. We are also reinforcing our service training to ensure a warmer and more responsive hospitality experience in every guest interaction. We genuinely value your feedback as it helps us improve, and we would deeply appreciate the opportunity to restore your trust in us. Should you be open to giving us another chance, please reach out to us directly so we can personally take care of your next visit. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Mr. Wendi, Thank you so much for your kind words. We’re truly delighted to hear that you enjoyed the variety of our food and the courteous service from our team. Your appreciation means a lot to us and serves as a wonderful motivation to continue delivering memorable experiences. We look forward to welcoming you back soon at DoubleTree by Hilton Jakarta – Diponegoro, where a warm cookie and heartfelt hospitality will always await you. Warm regards, DoubleTree by Hilton Jakarta – Diponegoro

Dear Mr. A, Thank you for choosing to stay with us over the weekend and for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during check-in, especially regarding the luggage handling. Your feedback is truly valuable, and we will be addressing this with our team to ensure our service better reflects the high standards we aim to uphold as part of the Hilton family. We’re delighted to hear you enjoyed our pool and that the overall stay was pleasant. Your comments on breakfast have also been noted as we continually strive to improve every aspect of our guests’ experiences. We hope to have the pleasure of welcoming you back for a smoother and even more enjoyable stay in the near future. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Mr/Ms. S, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you and your family had a great time with us. We're delighted that you enjoyed the comfort of your room, our spacious pool, and the special touches like the complimentary cookies and ice cream for the kids. It's always our pleasure to ensure families have a memorable, kids-friendly experience. We can't wait to welcome you all back for another fantastic stay! Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Ms. Sely, Thank you so much for sharing your lovely review with us! We are thrilled to hear that you enjoyed your stay at DoubleTree by Hilton Jakarta - Diponegoro. Our team is delighted to know that the friendly and helpful service made your experience memorable, and we’re so glad you loved the Crabtree & Evelyn products and our signature Welcome Cookie. It’s the little things that make all the difference, and we’re so happy they added to your stay! We hope to welcome you back soon for another wonderful experience. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Ms/Mr. A, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay overall. We sincerely apologize for the inconvenience caused by the lift wait times, and we understand how important this can be during your visit. Rest assured, we are currently reviewing ways to improve this aspect of your experience. We also appreciate you bringing the pool cleanliness to our attention. We take cleanliness very seriously and will ensure that it is addressed promptly to ensure all our guests can enjoy a pristine environment. We're glad to hear that your little one had fun at the mini playground! We look forward to welcoming you back to DoubleTree by Hilton Jakarta – Diponegoro soon. Warm regards, DoubleTree by Hilton Jakarta – Diponegoro

Dear Ms/Mr. G, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the stunning views, comfortable pool, and well-maintained rooms. It’s also fantastic to know that our team could make your stay even more memorable with their prompt service. We truly appreciate your kind words about the hospitality and are so grateful for your understanding during any challenges you faced. We can’t wait to welcome you back for another amazing experience. Until then, take care, and we hope to see you again soon! 😍 Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Thank you for sharing your positive feedback, Ms/Mr. A! We're thrilled to hear that you enjoyed the spacious room and the overall hotel experience. It truly warms our hearts to know that your stay was both comfortable and pleasant. We hope to welcome you back for another memorable visit soon! Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Ms. Ellza, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you had another enjoyable stay with us, especially with our spacious and clean pool. It's fantastic that you loved the food so much that you couldn't resist ordering more to enjoy in your room! We are so grateful for your continued support, and we can't wait to welcome you back for your next visit. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Ms/Mr. L, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. We're glad our facilities, especially the gym, and the convenience of tasty snacks nearby, contributed to a memorable experience. Your kind words truly warm our hearts, and we can't wait to welcome you back for another fantastic stay. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Ms/Mr. V, Thank you so much for taking the time to share your feedback. We truly apologize for the delay in room availability during your stay. We understand how important it is to be able to relax and unwind as soon as you arrive, and we deeply regret that we were unable to meet your expectations in this regard. We are currently reviewing our procedures to ensure that future guests experience a smoother check-in process. Your comfort and satisfaction are of utmost importance to us, and we hope you will give us the opportunity to welcome you back for a more seamless stay in the future. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Ms/Mr. A, Thank you so much for your kind words! We're thrilled to hear that your staycation was another memorable experience with us, and that both the kids and parents had a great time. We can't wait to welcome you back for more moments of joy and relaxation. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Ms/Mr. A, Thank you so much for sharing your wonderful experience with us! We're delighted to hear that your little ones had so much fun swimming in our spacious pool. It's always our pleasure to provide a memorable and enjoyable experience for all our guests. We look forward to welcoming you and your family back soon for another relaxing stay! Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Thank you so much, Ms/Mr. F, for your kind words! We're thrilled to hear that you had such a wonderful experience with our friendly and helpful team. Your satisfaction is our top priority, and we're so happy you enjoyed your time at DoubleTree by Hilton Jakarta - Diponegoro. We look forward to welcoming you again soon! Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Mr. Fernando, Warmest greetings from all of us at DoubleTree by Hilton Jakarta - Diponegoro! Thank you sincerely for taking the time to share your kind review. We’re truly delighted to know that you were satisfied with the services we provided. Your feedback is a great encouragement to our team, and it motivates us to continue delivering memorable experiences for our valued guests like you. We hope to have the pleasure of welcoming you back in the near future for another delightful stay. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro

Dear Mr. A***Y, Thank you so much for your generous feedback! We are truly delighted to hear that you had an enjoyable stay with us at DoubleTree by Hilton Jakarta – Diponegoro. Your kind words about our friendly staff, the comfortable room, and the various amenities we offer bring us immense joy. We are so glad that you and your family were able to make the most of our playground, kids’ activities, and swimming pool. It warms our hearts to know that our breakfast selection met your expectations and that our restaurant and café were part of your experience. Your thoughtful comments will certainly motivate us to continue enhancing the services we provide. We can’t wait to welcome you and your loved ones back for another memorable stay. Should there be anything more we can do to make your next visit even more special, please don’t hesitate to reach out. With warmest regards, DoubleTree by Hilton Jakarta – Diponegoro

Dear Mr. Sheikh, Thank you so much for your kind feedback and for taking the time to share your experience with us! We are absolutely delighted to hear that your stay at DoubleTree by Hilton Jakarta – Diponegoro was a 10/10, despite the minor inconvenience you encountered with the water leak. We deeply regret that you faced such an issue, but we’re glad to know that our team was able to swiftly address it and ensure your comfort. Your satisfaction is our top priority, and we are truly grateful for your understanding. It would be our honor to welcome you back for another exceptional experience. Should you need anything to make your next visit even more special, please don’t hesitate to reach out. Warm regards, DoubleTree by Hilton Jakarta – Diponegoro