Fairmont Jakarta

Dear Valued Guest, I am truly sorry to hear about the disappointing experience you and your family had during your stay at our hotel. It is unacceptable that you encountered strong urine odor in the connecting room 's toilet and that despite our attempts to clean it, the smell persisted. Additionally, I apologize for the disturbance caused by the loud buzzing sound in the morning, which disrupted your rest. Your feedback is incredibly valuable to us, and I want to assure you that we take all guest concerns seriously. I have shared your comments with our housekeeping and maintenance teams to investigate the issues you encountered and take immediate corrective action. We strive to provide all our guests with a comfortable and enjoyable stay, and it is clear that we fell short of meeting your expectations on this occasion. Please accept our sincerest apologies for any inconvenience caused. If there is anything further we can do to address your concerns or make amends for your experience, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to restore your confidence in our hotel in the future. Sincerely, Dinda F. Dinanty. Assistant Front Office Manager. Fairmont Jakarta.

Dear Mutiara Indriani Dewi Harahap, Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta. It warms our heart to know that your visit was an enjoyable one and that you were happy with the hospitality we have delivered. Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again! Sincerely, Dinda F. Dinanty. Guest Experience and Loyalty Manager. Fairmont Jakarta.

Dear Ike Pujiriani, We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest. Sincerely, Dinda F. Dinanty. Guest Experience and Loyalty Manager. Fairmont Jakarta.

Dear Prisilia, Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; Therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. Dinanty. Guest Experience and Loyalty Manager. Fairmont Jakarta.