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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotels
8.8
Impressive
From 3,768 verified guests reviews
What Guests Say About Their Stay
Friendly Staffs (24)
Clean Room (26)
Affordable Price (1)
Excellent Service (1)
Andra S.
10
/ 10
Awesome hospitality for the room and also the staff. Great staycation I ever had. Thank you Ciputra world hotel. Yummy breakfast. Kids friendly. Hope can stay one day. Thank you.
Djon L.
9.4
/ 10
This is my first time stay at CWS hotel, the staffs are friendly and work professionally really helpful, the room is big and clean, all places are also clean and healthy managed. One big thanks to the staff name Amanda, she really did help me to keep my belt bag that I left at the rest room within the restaurant area, and let my best friend in Surabaya take it and send to me, I got my belt bag perfectly. I really appreciate this and for sure will come back to stay at CWS on my next travel to Surabaya.
Yudhy Y.
10
/ 10
Warmth welcome starting from doorman up to the receptionist. Got upgrade room from Ms. Feby. The room was amazing and very comfortable. The swimming pool was stunning. Surely will go back again
In the Area
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Jalan Mayjen Sungkono No. 87 - 89, Sawahan, Surabaya, Jawa Timur, Indonesia, 60224
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
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What's around Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
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Jalan Mayjen Sungkono No. 87 - 89, Sawahan, Surabaya, Jawa Timur, Indonesia, 60224
Discover More About Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Location
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is located in area / city Sawahan.
About Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Are you a shopaholic? Staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides complete services and facilities that you and your colleagues need.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotelβs fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether youβre traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Ciputra World Surabaya managed by Swiss-Belhotel International exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International.
All facilities in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Wedding service
- 24-hour Receptionist
Things to Do
- Fitness center
- Hot tub
- Massage
- Outdoor pool
- Sauna
- Spa
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Heater
- Smoking area
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Minibar
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Hair salon
- Shops
- Supermarket
Business Facilities
- Business center
- Meeting facilities
- Photocopier
- Projector
Transportation
- Car rental
- Valet parking
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
For reservation room including breakfast, additional breakfast charge apply for additional person (maximum breakfast is 2 person/ room) - From 12 years old above will be IDR 187.550 net/ pax - For 6 - 11 years old will be charge 50% from IDR 187.550/ pax - No additional breakfast charge for kids under 5 years old
For reservation room including breakfast, additional breakfast charge apply for additional person (maximum breakfast is 2 person/ room) - From 12 years old above will be IDR 187.550 net/ pax - For 6 - 11 years old will be charge 50% from IDR 187.550/ pax - No additional breakfast charge for kids under 5 years old
Additional Policy
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Executive Lounge is temporarily closed until further notice
Executive Lounge is temporarily closed until further notice
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | 212 |
Number of floors in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | 22 |
Another facilities in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant |
Frequently asked question in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
What are available facilities at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
There are top facilites at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
The standard check-in time at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide breakfast?
Yes, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Overall Ratings & Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Traveloka (3768)
Other (12406)
8.7
Very Good
From 3.8K reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.6
Location
8.9
Service and Facilites
8.9
People often mention about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
All
Bedroom (26)
Staff Friendliness (23)
Bathroom (22)
Room Space (21)
Hotel Area (20)
Distance to City Center (18)
Family Friendly (18)
Ambiance (18)
In-house Restaurant (18)
Accessibility (17)
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Traveler Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Number of reviews per page
20
40
ky
krisna y.
6.2
/10
Reviewed 3 week(s) ago
Thrown out of the swimming pool by the wedding organizer who said she had permission from the hotel, because she was going to take pre-wedding photos by the pool. Complained to the hotel twice, no apology, let alone compensation. Shame on you.
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Accommodation's Reply
20 Dec 2024
Dear Krisna y. We would like to thank you for your time and review to us. We apologize for the inconvenience experienced during your stay. With us. This will be our input and management for the future. So that it does not happen again in the future. We hope to get the opportunity to return. Can provide the best service we feel. We look forward to your next visit. Stay safe and healthy always! Hotel Ciputra World Surabaya
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K***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
Thanks Traveloka for the accommodation, this is so much fun and very helpful. The accommodation very clean & nice. Thankss!
1 people find it helpful
Accommodation's Reply
21 Nov 2024
Dear Guest, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and give you a pleasant moment staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy, Claudio g bojoh. Assistant Front Office Manager
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K***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
Thanks for the accommodation, this is so much fun and very helpful. The accommodation very clean & nice. Thankss!
2 people find it helpful
Accommodation's Reply
21 Nov 2024
Dear Guest, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and give you a pleasant moment staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy, Claudio g bojoh. Assistant Front Office Manager
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K***a
8.8
/10
Reviewed 8 week(s) ago
The room is very comfortable because it is soundproof. Too bad there is still no smart TV at the end of 2024.
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Accommodation's Reply
05 Nov 2024
Dear Guest, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy,. Claudio g bojoh. Assistant Front Office Manager
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R***e
Business
9.7
/10
Reviewed 9 week(s) ago
Stayed here again because of the cleanliness and good service, as well as the variety of breakfast menu with lots of choices for those who like low calorie and nutrient dense food.
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1 people find it helpful
Accommodation's Reply
31 Oct 2024
Dear Guest, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy. Claudio g bojoh. Assistant Front Office Manager.
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P***a
Business
8.5
/10
Reviewed 9 week(s) ago
The hotel is nice, the interior is luxurious and close to the mall. But unfortunately it doesn't include breakfast, if you want breakfast there will be an additional charge.
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1 people find it helpful
Accommodation's Reply
02 Nov 2024
Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy. Claudio g bojoh. Assistant Front Office Manager.
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Reza P.
Transit
6.1
/10
Reviewed 9 week(s) ago
Stayed here overnight because I was tired of driving from Jakarta before continuing to my main destination. Plus: the room was as expected. Minus: 1. Finding parking for the car was that complicated. The receptionist's phone call was answered unhelpfully, which made me angry. 2. The room was not soundproof, very noisy from the next room and above. So I couldn't sleep even though I was very tired and needed peace. 3. Breakfast? This was the most unpleasant experience. I understand if there is a running event. But please, those who have just run should not be allowed to have breakfast in their running clothes. Disgusting, very disgusting! Because my nose is very sensitive to body odor, no matter how small it is. Moreover, there are those who wear sleeveless clothes. It really makes me lose my appetite. How can a hotel as good as this have no policy of wearing proper clothes when having breakfast. I have checked in several times at other 5-star hotels, but none as bad as this. Very disappointing. I don't want to come here again. Especially for me who wants peace and has a sensitive nose to smells.
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1 people find it helpful
Accommodation's Reply
02 Nov 2024
Dear Mr. Reza P, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy. Claudio g bojoh. Assistant Front Office Manager.
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AA
Andi A.
5.0
/10
Reviewed 12 week(s) ago
Very rude staff, very bad treatment I received which I did not deserve. Not acceptable behavior.
1 people find it helpful
Accommodation's Reply
06 Oct 2024
Dear Andi A.
Thank you for choosing to stay with us and taking the time to leave us a review.
Will make a separate note for us and the Management
In the future, we can again provide the best service.
We look forward to your return visit.
Best wishes and good health always,
Yudha Umbara
Guest Service Manager
e***a
Leisure
9.4
/10
Reviewed 13 week(s) ago
There was a family member who had a birthday while we were staying at the Ciputra World hotel, we were given a surprise mini tart cake and writing on the mirror made our experience staying there very memorable. Thanks Hotel Ciputra World Surabaya π.
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Accommodation's Reply
06 Oct 2024
Dear e*a. Thank you for choosing to stay with us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy, Yudha Umbara. Guest Service Manager.
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HR
Hidayat R. T.
Business
10.0
/10
Reviewed 13 week(s) ago
comfortable and next to the mall (hopefully there will be more and more mall residents)
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Accommodation's Reply
29 Sep 2024
Dear Hidayat, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy. Claudio g bojoh. Front Desk Manager.
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DF
Deyce F.
10.0
/10
Reviewed 14 week(s) ago
Definitely will come back here againβ¦. Fav hotel.
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Accommodation's Reply
24 Sep 2024
Dear Deyce F, Thank you for choosing to stay with us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide you with a pleasant moment staying with us in the future. We look forward to your return visit. Warm greetings and stay healthy. Claudio g bojoh. Front Desk Manager.
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S***i
10.0
/10
Reviewed 16 week(s) ago
Nice place! We had good time here! Tasty breakfast, spotless room.
Find this review helpful?
Accommodation's Reply
11 Sep 2024
Dear Value guest ,
Thank you for choosing to stay with us and taking the time to write a review during your stay with us.
We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.
We look forward to your return visit.
Stay safe and stay healthy,
Claudio G Bojoh
Front Desk Manager
H***y
Medical
9.7
/10
Reviewed 16 week(s) ago
It can be used as accommodation for my next trip, it's very good, but please pay attention to the cleanliness of the bedroom carpet.
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Accommodation's Reply
11 Sep 2024
Dear Guest, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy, Claudio g bojoh. Front Desk Manager.
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H***y
Staycation
9.7
/10
Reviewed 16 week(s) ago
The carpet in the room may not have been cleaned for a long time, causing itchy allergies. For a clean bed.
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Accommodation's Reply
11 Sep 2024
Dear Valued Guest, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy, Claudio g bojoh. Front Desk Manager.
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GT
Garindra T. P.
Staycation
10.0
/10
Reviewed 18 week(s) ago
The hotel staff is very helpful. The food is varied. The room is neat and clean. The price is affordable with the service, comfort, and cleanliness provided β¨.
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3 people find it helpful
Accommodation's Reply
11 Sep 2024
Dear Mr. Garindra, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy, Claudio g bojoh. Front Desk Manager.
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Nanang S. U.
Business
10.0
/10
Reviewed 18 week(s) ago
Very pleasant. I feel the little things become very honored, all the staff I met were very polite and friendly, and I will return to this hotel, and happily convey to family and friends that this hotel is very worthy of visiting. Thank you Hotel Ciputra World Surabaya for the pleasant service.
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1 people find it helpful
Accommodation's Reply
11 Sep 2024
Dear Mr. Nanang, thank you for choosing to stay with us and taking the time to give us a review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We apologize if there are any shortcomings in our service. Feedback from guests like this is what we study internally to improve our services in the future. We look forward to your return visit. Warm greetings and always be healthy, Claudio g bojoh. Front Desk Manager.
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AC
Arie C.
9.7
/10
Reviewed 19 week(s) ago
Its very nice and clean I love stay again bext time.
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Accommodation's Reply
18 Aug 2024
Dear Mr Arie C,
Thank you for choosing to stay with us and taking the time to write a review during your stay with us. We do apologize for the inconvenience caused during your stay.
We hope that we can provide the excellent service and a memorable moment during your stay with us on the next visit.
Ensure you have registered as SBEC member to enjoy up to 35% off on rooms and food & beverage. Learn more www.swiss-belhotel.com/benefits.
We look forward to your return visit.
Stay safe and stay healthy,
Irene Isabella
Duty Manager
NJ
Natalia J.
Leisure
9.4
/10
Reviewed 20 week(s) ago
Checked in on 20th July 2024 and checked out 09 August 2024. Ketut Ari and the guys were awesome, they became defacto uncles and brothers for our 4 year old, hugs all round, a tear was shed when Emma left as all the staff loved her, that made things so easy, it was like coming home. The house keeping was excellent and they really couldn't do enough for us, room was always spotless and towels etc replaced daily, water topped up, very impressive. The pool area was terrific, my favourite was the heated pool, the kids pool is very safe for our little girl. If you stay at CWS (Ciputra World Surabaya) you really can't go wrong. Not only the staff were terrific but also the location that is right behind the mall, made it easy for you to get something daily without having to walk under the sun for too long.
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Accommodation's Reply
14 Aug 2024
Dear Natalia J,
Thank you for choosing to stay with us and taking the time to write a review during your stay with us.
We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.
We look forward to your return visit.
Stay safe and stay healthy,
Gerald Widjojo
Asst. Front Office Manager
VM
Vina M.
10.0
/10
Reviewed 20 week(s) ago
Nice place ππ»π will come back again to stay π
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Accommodation's Reply
14 Aug 2024
Dear Vina M, thank you for choosing to stay with us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy, Gerald Widjojo. Asst. Front Office Manager.
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R***n
Leisure
10.0
/10
Reviewed 21 week(s) ago
One of the best hotels in Surabaya which has direct access to the mall, but at an affordable price. The bathroom is spacious and there is a bath tub, making the children have a pleasant bath time. Clean rooms, delicious food, friendly staff. Recommended.
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2 people find it helpful
Accommodation's Reply
05 Aug 2024
Dear Guest, thank you for choosing to stay with us and taking the time to give us a positive score and review. We have high hopes that we can provide the best service and provide pleasant moments staying with us in the future. We are waiting for your return visit. Always warm and healthy greetings, Claudio g bojoh. Front Desk Manager.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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